mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com
(Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
Electronic Support Service
l
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com
(Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
Electronic Quote Service
l
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com
(Canada only)
Warranty and Return Policy
Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard
practices.
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call for your region, see
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
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Contacting
Dell.
Diagnostics
Checklist), indicating the tests that you have run and any error messages reported by the