Symantec 10067161 - 10PK NORTON ANTIVIRUS Product Manual page 312

312 Finding additional solutions
About Norton Autofix
Solving a problem using Norton Autofix
that your computer is connected to the Internet. If you
use a proxy server to connect to the Internet, you must
configure the proxy settings of Norton AntiVirus. See
Configuring Network Proxy Settings"
If you do not know your proxy settings, contact your
Internet service provider or network administrator for
assistance.
Norton Autofix performs a Quick Scan of your
computer and repairs problems without your
intervention. If a problem persists, you can use the
Norton Support Web site for additional online support
and contact options.
Your computer must be connected to the Internet to
access Norton Autofix. If you use a proxy server to
connect to the Internet, you must configure the proxy
settings of Norton AntiVirus.
w
If you do not want to proceed with the support session,
you can use the Skip option to bypass the scan.
To solve a problem if your computer is connected to the
Internet
1 In the Norton AntiVirus main window, click
Support.
2 In the Support drop-down menu, click Get Support.
3 In the Norton Autofix window, do one of the
following:
If the problem is not fixed automatically, click
1
Open Support Web Site, and follow the
on-screen instructions to find additional support.
If the problem is fixed, click Close.
1
To solve a problem if your computer is unable to connect
to the Internet
1 In the Norton AntiVirus main window, click
Support.
2 In the Support drop-down menu, click Get Support.
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