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Compaq Evo n410c - Notebook PC Maintenance And Service Manual

Compaq evo notebook n410c series and n410c series maintenance and service guide.

 
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Maintenance and Service Guide
Compaq Evo Notebook N410c and
N400c Series
Document Part Number: 268629-001
July 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.

Summary of Contents

  • Page 1

    Maintenance and Service Guide Compaq Evo Notebook N410c and N400c Series Document Part Number: 268629-001 July 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

  • Page 2

    All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products.

  • Page 3: Table Of Contents

    Selecting Computer Setup or Compaq Diagnostics ......2–1 Selecting from the File Menu ....2–3 Selecting from the Security Menu .

  • Page 4: Table Of Contents

    Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location ..... . . 3–1 3.2 Computer System Major Components ... . 3–2 3.3 Miscellaneous Plastics Kit Components .

  • Page 5

    Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set ..... . B–1 General Requirements ......B–1 Country-Specific Requirements .

  • Page 6

    Product Description The Compaq Evo Notebook N410c and N400c Series offer advanced modularity, 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz Intel Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The notebook provides desktop functionality and connectivity through the optional Mobile Expansion Unit (MEU).

  • Page 7: Models

    Product Description 1.1 Models Model naming conventions are shown in Tables 1-1 through 1-3. Table 1-1 Compaq Evo Notebook N410c and N400c Model Naming Conventions XXXXXX-XXX Description Options Brand/Series N = Evo Notebook 4 = Ultra portable designator c = Common...

  • Page 8

    Product Description Table 1-2 Compaq Evo Notebook N410c Models The following Evo Notebook N410c models use config. code KVB2 and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty with on-site service ■...

  • Page 9

    Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 3-year warranty ■ 16 MB of integrated video memory...

  • Page 10

    Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c Asia Pacific 470037-758 Latin America 470037-574 Australia 470037-756 (NAFTA) Belgium 470037-716 The Netherlands 470037-732 Brazil 470037-753 Norway 470037-734 Czech Republic 470037-719 People’s 470037-759 Denmark 470037-721 Republic of Europe International...

  • Page 11

    Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c Asia Pacific 470040-136 Latin America 470040-133 Australia 470040-135 The Netherlands 470040-121 Belgium 470040-044 Norway 470040-122 Brazil 470040-134 People’s 470040-137 Czech Republic 470040-057 Republic of Denmark 470040-058 China Europe International...

  • Page 12

    Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c Asia Pacific 470040-177 Latin America 470040-174 Australia 470040-176 The Netherlands 470040-160 Belgium 470040-150 Norway 470040-161 Brazil 470040-175 People’s 470040-178 Czech Republic 470040-151 Republic of Denmark 470040-152 China Europe International...

  • Page 13

    Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty ■ 16 MB of integrated video memory...

  • Page 14

    Product Description Table 1-3 Compaq Evo Notebook N400c Models The following Evo Notebook N400c models use config. code JMWZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty with on-site service ■ 16 MB of integrated video memory...

  • Page 15

    Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c Asia Pacific 470013-784 Norway 470013-742 Australia 470013-786 People’s 470013-788 Belgium 470013-762 Republic of Brazil 470013-782 China Czech Republic 470013-763 Portugal 470013-746 Denmark 470013-764 Russia 470013-752 France 470013-765 Saudi Arabia...

  • Page 16

    Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c Asia Pacific 470013-783 The Netherlands 470013-736 Australia 470013-785 Norway 470013-740 Belgium 470013-695 People’s 470013-787 Brazil 470013-781 Republic of Czech Republic 470013-696 China Denmark 470013-697 Portugal 470013-744 France 470013-698 Russia...

  • Page 17: Features

    Product Description 1.2 Features The notebook has the following features: ■ Intel Pentium III 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz processor, with 256-KB integrated cache, varying by notebook model ■ ATI Mobility M1, 8-MB SDRAM ■ 128 MB standard memory, expandable to 512 MB ■...

  • Page 18: Clearing A Password

    Product Description 1.2 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly. Refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information.

  • Page 19: Power Management

    Product Description 1.3 Power Management The notebook comes with a collection of power management features that extends battery operating time and conserves power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customized by the user ■...

  • Page 20: Computer External Components

    Product Description 1.3 Computer External Components The external components on the display and left side of the notebook are shown in Figure 1-2 and described in Table 1-4. Figure 1-2. Front Panel Components Table 1-4 Front Panel Components Item Component Function Vent Allows airflow to cool internal...

  • Page 21

    Product Description The external components on the right side of the notebook are shown in Figure 1-3 and described in Table 1-5. Figure 1-3. Right Side Components Table 1-5 Right Side Components Item Component Function Power switch Turns the notebook on or off or exits Standby.

  • Page 22

    Product Description Table 1-5 Right Side Components (Continued) Item Component Function Microphone jack Connects a single sound channel microphone. PC Card eject button Ejects a PC Card from the PC Card slot. PC Card slot Supports 32-bit (CardBus) and 16-bit PC Cards. USB connector Connects USB devices.

  • Page 23

    Product Description The external components on the left side of the notebook are shown in Figure 1-4 and described in Table 1-6. Figure 1-4. Left Side Components 1–18 Maintenance and Service Guide...

  • Page 24

    Product Description Table 1-6 Left Side Components Item Component Function External monitor connector Connects an external monitor or overhead projector. Power jack Connects any one of the following: ■ AC adapter ■ Optional automobile power adapter/charger ■ Optional aircraft power adapter USB connector Connects USB devices.

  • Page 25

    Product Description Computer keyboard components are shown in Figure 1-5 and described in Table 1-7. Figure 1-5. Keyboard Components (TouchPad Model) Table 1-7 Keyboard Components Item Component Function ■ Power/Standby button Turns on the notebook if it is off. ■ Initiates and exits Standby.

  • Page 26

    Product Description Table 1-7 Keyboard Components (Continued) Item Component Function Microphone Inputs single-channel sound to the notebook; can be used whether the notebook is open or closed. Embedded numeric keypad Converts keys to numeric keypad. Cursor control keys Move the cursor around the screen.

  • Page 27

    Product Description Computer top components are shown in Figure 1-6 and described in Table 1-8. Figure 1-6. Keyboard Components (Pointing Stick Model—Evo Notebook N400c models only) Table 1-8 Keyboard Components Item Component Function through function keys Perform preset functions. Hard drive light On: The primary hard drive is being accessed.

  • Page 28

    Product Description Table 1-8 Keyboard Components (Continued) Item Component Function Num lock light On: Num lock is on and the embedded numeric keypad is enabled. Caps lock light On: Caps lock is on. Scroll lock light On: Scroll lock is on. Battery light On: A battery pack is charging.

  • Page 29

    Product Description The external components on the bottom of the notebook are shown in Figure 1-7 and described in Table 1-9. Figure 1-7. Bottom Components 1–24 Maintenance and Service Guide...

  • Page 30

    Certificate of Authenticity label Contains the Product Key, which may need to be entered before using some Windows operating systems. Speaker Produces sound. Serial number Identifies the notebook; needed when you call Compaq customer support. Maintenance and Service Guide 1–25...

  • Page 31

    Product Description The notebook rear panel components are shown in Figure 1-8 and described in Table 1-10. Figure 1-8. Rear Panel Components Table 1-10 Rear Panel Components Item Component Function Parallel connector Connects a parallel device. Serial connector Connects a serial device. Composite TV connector Connects a television, VCR, camcorder, overhead projector,...

  • Page 32: Design Overview

    Product Description 1.4 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■...

  • Page 33: Diagnostics Utilities, Compaq Diagnostics

    Troubleshooting Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board.

  • Page 34

    Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

  • Page 35: Selecting From The File Menu

    Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This ■ System Information View identification information about the notebook, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM.

  • Page 36: Selecting From The Security Menu

    To Do This Setup Password Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Power-on Password Enter, change, or delete a power-on password.

  • Page 37: Selecting From The Advanced Menu

    Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language (or press Change the Computer Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■...

  • Page 38

    Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This ■ Device Options Change the parallel port mode from (continued) Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■...

  • Page 39: Using Compaq Diagnostics, Configuration Information

    Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

  • Page 40: Test Information

    Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.

  • Page 41

    Troubleshooting 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

  • Page 42: Troubleshooting Flowcharts

    Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading 2.10 No OS Loading From Hard Drive, Part 1...

  • Page 43

    Troubleshooting Flowchart 2.1 - Initial Troubleshooting Begin troubleshooting. Go to Is there Flowchart 2.2, power? No Power, Part 1. Check Beeps, LED board, LEDs, or error speaker messages? connections. Go to All drives Flowchart 2.17, working? Nonfunctioning Device. Go to Is there video? Flowchart 2.6, Go to...

  • Page 44

    Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). Go to Power up Power up *Reset Flowchart 2.3, on battery on battery power. No Power, power? power? Part 2. Go to Power up Power up...

  • Page 45

    Troubleshooting Flowchart 2.3 - No Power, Part 2 Continued from Flowchart 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Done Check battery by recharging, moving it to another notebook, or replacing it. Replace power supply Power on?

  • Page 46

    Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Done Reseat AC adapter in notebook and at power source. Power on? Done External Internal or Try different Replace external Power outlet external AC...

  • Page 47

    Troubleshooting Flowchart 2.5 - No Power, Part 4 Continued from Flowchart 2.4, No Power, Part 3. Open notebook. Reseat loose Loose or components damaged and boards parts? and replace damaged items. Close notebook and retest. Replace the following items (if applicable). Power on? Check notebook operation after each replacement:...

  • Page 48

    Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Docking station * To change from internal to Go to Stand-alone external display, use the hotkey Flowchart 2.7, or docking combination. No Video, Part 2. station? Stand-alone Internal or Adjust external Video OK? Done...

  • Page 49

    Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust Check brightness display of external brightness. monitor. Go to “A” in Video OK? Flowchart 2.6, Video OK? Done No Video, Part 1.

  • Page 50

    Troubleshooting Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Nonfunctioning docking station. Reseat power cord in docking station and power outlet. Check voltage Reinstall notebook setting on into docking docking station. station. Reset monitor Docking cable connector at station Done docking station.

  • Page 51

    Troubleshooting Flowchart 2.9 - No Operating System (OS) Loading No OS loading.* Reseat power cord * Before beginning troubleshooting, always in docking check cable connections, cable ends, and station and drives for bent or damaged pins. power outlet. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from...

  • Page 52

    Troubleshooting Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Go to Flowchart 2.11, Nonsystem No OS Loading disk message? from Hard Drive, Part 2. Reseat external hard drive. OS loading? Done Boot from Go to Flowchart 2.13,...

  • Page 53

    Troubleshooting Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading Reseat from Hard Drive, hard drive. Part 1. 1. Replace hard CD or drive. diskette in 2. Replace drive? Hard drive system board.

  • Page 54

    Troubleshooting Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. System Install OS files on hard and reboot. drive? Virus Clean virus. on hard loading from Done drive? hard drive?

  • Page 55

    Troubleshooting Flowchart 2.13 - No OS Loading from Diskette Drive OS not loading Reseat from Done diskette drive. loading? diskette drive. Install bootable Bootable Nonsystem diskette and diskette disk message? reboot notebook. in drive? Go to Check diskette Boot Flowchart 2.17, for system files.

  • Page 56

    Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive No OS Install Bootable Disc loading from bootable disc disc in in drive? CD- or and reboot drive? DVD-ROM Drive. notebook. Install Try another bootable disc. bootable disc. Boots from Done CD or DVD?

  • Page 57

    Troubleshooting Flowchart 2.15 - No Audio, Part 1 Turn up audio No audio. Audio? Done internally or externally. Notebook in Go to Internal docking station Flowchart 2.16, Undock audio? (if applicable)? No Audio, Part 2. Replace the following docking station Go to components one at a time as applicable.

  • Page 58

    Troubleshooting Flowchart 2.16 - No Audio, Part 2 Continued from Flowchart 2.15, No Audio, Part 1. Audio Reload driver in OS audio drivers. configured? Load drivers Correct and set drivers for configuration application? in OS. Connect to external speaker. Replace audio board and speaker Audio?

  • Page 59

    Troubleshooting Flowchart 2.17 - Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Fix or Any physical Clear replace CMOS. device detected? broken item. Reattach device.

  • Page 60

    Troubleshooting Flowchart 2.18 - Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External Replace device system works? board. Reseat internal keyboard connector (if applicable). Replace internal keyboard or cable. Done Done Replace system board. 2–28 Maintenance and Service Guide...

  • Page 61

    Troubleshooting Flowchart 2.19 - Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External Replace device system works? board. Reseat internal pointing device connector (if applicable). Replace internal pointing device or cable. Done Done Replace system board.

  • Page 62

    Troubleshooting Flowchart 2.20 - No Network or Modem Connection No network or modem connection. Replace jack or Network have jack or modem jack activated. active? Connect Digital to nondigital line? line. Reload NIC/modem Done drivers and configured reconfigure. in OS? Disconnect all Replace power from...

  • Page 63: Serial Number Location

    Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1).

  • Page 64: Computer System Major Components

    Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3–2 Maintenance and Service Guide...

  • Page 65

    Illustrated Parts Catalog Table 3-1 Computer System Major Components Spare Part Item Description Number Displays 12.1-inch, XGA, CTFT (for use only with 292383-001 Evo Notebook N410c models) 12.1-inch, SVGA, CTFT (for use only with 231448-001 Evo Notebook N400c models) Miscellaneous Plastics Kit 231454-001 MultiPort cover Not Illustrated...

  • Page 66

    Illustrated Parts Catalog Computer System Major Components (continued) 3–4 Maintenance and Service Guide...

  • Page 67

    Illustrated Parts Catalog Table 3-1 Computer System Major Components (Continued) Spare Part Item Description Number Keyboard without pointing stick (for use with TouchPad models) Arabic 230514-171 Korean 230514-AD1 Belgian 230514-181 Latin American 230514-161 Brazilian 230514-201 Spanish 230514-091 Czech 230514-221 Norwegian 230514-131 Danish 230514-081...

  • Page 68

    Illustrated Parts Catalog Computer System Major Components (continued) 3–6 Maintenance and Service Guide...

  • Page 69

    Illustrated Parts Catalog Table 3-1 Computer System Major Components (Continued) Spare Part Item Description Number Switch cover 231453-001 Hard drives 40 GB 265495-001 30 GB 304095-001 20 GB 235540-001 218371-001 10 GB 218370-001 System boards (includes fan and heat sink) For use only with Evo Notebook N410c models 1.20-GHz Intel Pentium III processor 292387-001...

  • Page 70

    Illustrated Parts Catalog Computer System Major Components (continued) 3–8 Maintenance and Service Guide...

  • Page 71

    Illustrated Parts Catalog Table 3-1 Computer System Major Components (Continued) Spare Part Item Description Number Modem cables For use only with Evo Notebook N410c models 302781-001 (includes RJ45/RJ11 connector module, display lid switch board, microphone, and modem/microphone/NIC cable bundle) For use only with Evo Notebook N400c models 231451-001 (includes display lid switch board, microphone, and microphone cable)

  • Page 72: Miscellaneous Plastics Kit Components

    Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components 3–10 Maintenance and Service Guide...

  • Page 73

    Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 231454-001 Item Description Item Description MultiPort cover RTC battery Right display support TouchPad cable Center display support External monitor connector cover Left display support PC Card slot weight saver Display lid switch board (used Memory expansion only with Evo Notebook...

  • Page 74: Mass Storage Devices

    Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3–12 Maintenance and Service Guide...

  • Page 75

    Illustrated Parts Catalog Table 3-3 Mass Storage Devices Spare Part Item Description Number Hard drives 40 GB 265495-001 30 GB 304095-001 20 GB 235540-001 218371-001 10 GB 218370-001 External diskette drive 241995-001 135233-001 External diskette drive cable 135232-001 External diskette drive cradle 175375-001 Optical drives The following options are for use only with the...

  • Page 76: Miscellaneous Spare Parts

    Illustrated Parts Catalog 3.5 Miscellaneous Spare Parts Table 3-4 Miscellaneous Spare Parts (not illustrated) Spare Part Description Number Automobile adapter 261699-001 Battery charger 153991-001 Bluetooth MultiPort Module 230336-001 External AC adapters 65 W, slim line 239704-001 50 W, slim line 163444-001 Memory expansion boards For use only with Evo Notebook N410c models...

  • Page 77

    Illustrated Parts Catalog Table 3-4 Miscellaneous Spare Parts (not illustrated) (Continued) Spare Part Description Number Mobile Expansion Units For use only with Evo Notebook N410c models 292385-001 For use with Evo Notebook N410c and N400c models 231450-001 Power cords (3 W, black, 6 feet) Australian 246959-011 Japanese...

  • Page 78

    Illustrated Parts Catalog Table 3-4 Miscellaneous Spare Parts (not illustrated) (Continued) Spare Part Description Number Modems Type III mini PCI combination 56 Kbps modem/NIC board 233558-001 Type III mini PCI 56 Kbps modem board 233557-001 PC Card modem 233564-001 Modem adapters Czech 234963-221 Norwegian...

  • Page 79: Tools Required

    Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■...

  • Page 80: Service Considerations, Plastic Parts, Cables And Connectors

    Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 81: Preventing Damage To Removable Drives

    Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■...

  • Page 82: Preventing Electrostatic Damage, Packaging And Transporting Precautions

    Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

  • Page 83: Workstation Precautions

    Removal and Replacement Preliminaries ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.

  • Page 84: Grounding Equipment And Methods

    Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.

  • Page 85

    Removal and Replacement Preliminaries ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet...

  • Page 86: Serial Number

    Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage. 5.1 Serial Number Report the notebook serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook (Figure 5-1).

  • Page 87: Disassembly Sequence Chart

    Removal and Replacement Procedures 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components. Table 5-1 Disassembly Sequence Chart # of Screws Section Description Removed Preparing the notebook for disassembly Primary battery pack Optional external battery pack Computer feet...

  • Page 88: Preparing The Notebook For Disassembly

    Removal and Replacement Procedures 5.3 Preparing the Notebook for Disassembly Perform the following steps before disassembling the notebook: 1. Turn off the notebook. 2. Undock the notebook and Mobile Expansion Unit (MEU) from the docking base, if applicable. 3. Disconnect the notebook from the MEU, if applicable. 4.

  • Page 89

    Removal and Replacement Procedures b. Slide the left primary battery release latch forward 1 (Figure 5-2). c. Slide the right primary battery release latch forward and hold it in place 2 . d. Swing the front edge of the primary battery pack up and back 3 .

  • Page 90

    Removal and Replacement Procedures 6. Remove the optional external battery pack, if installed, by following these steps: a. Turn the notebook bottom side up with the front facing forward. b. Make sure the external battery pack is located behind the notebook rear panel.

  • Page 91: Computer Feet

    Removal and Replacement Procedures 5.4 Computer Feet The base feet are adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet. Figure 5-4. Replacing the Computer Feet 5–6 Maintenance and Service Guide...

  • Page 92: Palm Rest

    Removal and Replacement Procedures 5.5 Palm Rest Palm Rest Spare Part Number Information Palm rests with TouchPad and two buttons (for use with TouchPad 231449-001 models) with three buttons (for use with pointing stick 231591-001 models—Evo Notebook N400c models only) The palm rest must be removed to access the internal memory expansion slot, the hard drive, and the modem/NIC board.

  • Page 93

    Removal and Replacement Procedures 3. Remove the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Removing the Palm Rest Screws 4. Turn the notebook top side up with the front facing forward. 5.

  • Page 94

    Removal and Replacement Procedures 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right key to disengage the palm rest from the base enclosure (Figure 5-6). Figure 5-6. Releasing the Palm Rest Maintenance and Service Guide 5–9...

  • Page 95

    Removal and Replacement Procedures 7. Lift up the back edge of the palm rest 1 until the RTC battery 2 and TouchPad cables 3 prevent it from lifting any farther (Figure 5-7). Figure 5-7. Releasing the Palm Rest (continued) 5–10 Maintenance and Service Guide...

  • Page 96

    Removal and Replacement Procedures 8. While holding the palm rest at a 45 degree angle, slide the front edge of the palm rest forward 1 (Figure 5-8). 9. After the front edge of the palm rest clears the base enclosure, swing the front edge of the palm rest up and back 2 and rest the palm rest on the keyboard 3 .

  • Page 97

    Removal and Replacement Procedures 10. Remove the RTC battery from the retaining clip 1 (Figure 5-9). ✎ The RTC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 11. Disconnect the TouchPad cable 2 from the connector on the TouchPad.

  • Page 98

    Removal and Replacement Procedures ✎ Evo Notebook N400c models only—Models with pointing stick keyboards have a pointing stick button cable that needs to be disconnected prior to removing the palm rest. Perform Steps 12 and 13 before removing the palm rest on a pointing stick model. 12.

  • Page 99: Memory Expansion Board

    Figure 5-11. Routing the RTC Battery and TouchPad Cables 5.6 Memory Expansion Board ✎ The Compaq Evo Notebook N410c notebook has two memory expansion slots: one is located on the bottom of the notebook and the other is located under the palm rest. The procedure for removing a memory expansion board from a memory expansion socket is identical for both locations.

  • Page 100

    Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cover and swing it up and forward 2 . Figure 5-12.

  • Page 101

    Removal and Replacement Procedures 5. Pull away the plastic retention clips on each side of the memory expansion board 1 . The memory expansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2 .

  • Page 102

    Removal and Replacement Procedures Follow these steps to remove a memory expansion board from the memory expansion slot under the palm rest: 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Pull away the plastic retention clips on each side of the memory expansion board 1 .

  • Page 103: Hard Drive

    Removal and Replacement Procedures 5.7 Hard Drive Hard Drive Spare Part Number Information 40 GB 265495-001 30 GB 304095-001 20 GB 235540-001 218371-001 10 GB 218370-001 Ä CAUTION: To prevent damage to the notebook and hard drive and loss of information, shut down the notebook before removing the hard drive from the hard drive bay.

  • Page 104

    Removal and Replacement Procedures 3. Remove the hard drive spacer 1 from the base enclosure (Figure 5-15). ✎ The hard drive spacer is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 4. Grasp the hard drive tab and slide the hard drive to the left 2 . 5.

  • Page 105: Mini Pci Communications Board

    Removal and Replacement Procedures 5.8 Mini PCI Communications Board Mini PCI Communications Board Spare Part Number Information Lucent Win Modem + Intel PRO-100 (S)P 230339-001 Mobile Combo Adapter Type III mini PCI combination 56 Kbps modem/NIC board 230338-001 Type III mini PCI 56 Kbps modem board 230337-001 1.

  • Page 106

    Removal and Replacement Procedures 3. Disconnect the modem/NIC cable from the modem/NIC board 1 (Figure 5-16). 4. Pull away the retention clips on each side of the modem/NIC board 2 . The modem/NIC board tilts upward. 5. Lift the edge of the modem/NIC board and slide it out of the connector at a 45-degree angle 3 .

  • Page 107: Keyboard

    Removal and Replacement Procedures 5.9 Keyboard Keyboard Spare Part Number Information Keyboard without pointing stick (for use with TouchPad models) Arabic 230514-171 Korean 230514-AD1 Belgian 230514-181 Latin American Spanish 230514-161 Brazilian 230514-201 Norwegian 230514-091 Czech 230514-221 Portuguese 230514-131 Danish 230514-081 Russian 230514-251 French...

  • Page 108

    Removal and Replacement Procedures Evo Notebook N400c models only—If you are removing a pointing stick keyboard, you must first remove the palm rest so the pointing stick button cable can be disconnected. Refer to Section 5.5 for palm rest removal instructions. If you are removing a TouchPad keyboard, it is not necessary to remove the palm rest prior to removing the keyboard.

  • Page 109

    Removal and Replacement Procedures 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook. ✎ If you are removing a pointing stick keyboard, make sure the palm rest has been removed and the pointing stick button cable is disconnected before proceeding with the following steps.

  • Page 110

    Removal and Replacement Procedures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 (Figure 5-19). 9. Remove the keyboard. Figure 5-19. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. Maintenance and Service Guide 5–25...

  • Page 111: Real Time Clock (rtc) Battery

    Removal and Replacement Procedures 5.10 Real Time Clock (RTC) Battery ✎ The RTC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3.

  • Page 112: Switch Cover

    Removal and Replacement Procedures 5.11 Switch Cover Switch Cover Spare Part Number Information Switch cover 231453-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. Close the notebook. 5.

  • Page 113

    Removal and Replacement Procedures 7. Turn the notebook top side up with the front facing forward. 8. Open the notebook as far as it will open. 9. Lift up on the outside edges of the switch cover to disengage it from the base enclosure 1 (Figure 5-22). 10.

  • Page 114: Display

    Removal and Replacement Procedures 5.12 Display Display Spare Part Number Information 12.1-inch, XGA, CTFT (for use only with 292383-001 Evo Notebook N410c models) 12.1-inch, SVGA, CTFT (for use only with 231448-001 Evo Notebook N400c models) 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏...

  • Page 115

    Removal and Replacement Procedures 2. Disconnect the display signal 1 and backlight 2 cables from the system board (Figure 5-23). ✎ When the display screws are removed, the display assembly is unsupported. Make sure to provide support for the display assembly when removing the display screws.

  • Page 116

    Removal and Replacement Procedures ✎ When replacing the display, make sure the display cables are routed as indicated in Figure 5-24. To ensure proper alignment of the display, loosely install the screws in the 1 , 2 , 3 , 4 sequence indicated.

  • Page 117: Modem Cable

    Removal and Replacement Procedures 5.13 Modem Cable Modem Cable Spare Part Number Information For use only with Evo Notebook N410c models (includes 302781-001 RJ45/RJ11 connector module, display lid switch board, microphone, and modem/microphone/NIC cable bundle) For use only with Evo Notebook N400c models (includes 231451-001 display lid switch board, microphone, and microphone cable) 1.

  • Page 118

    Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclosure (Figure 5-25). 4. Remove the right display support 2 . Figure 5-25. Removing the Right Display Support Maintenance and Service Guide 5–33...

  • Page 119

    Removal and Replacement Procedures 5. Position the notebook so the front faces you. ✎ Steps 6 through 11 apply only to Evo Notebook N410c models. 6. Lift the RJ45/RJ11 connector module 1 out of the base enclosure (Figure 5-26). 7. Disconnect the microphone cable 2 from the connector on the display lid switch board.

  • Page 120

    Removal and Replacement Procedures 10. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch to system cable 2 from the system board (Figure 5-27). 11. Remove the modem cable. Figure 5-27. Removing the Modem Cable on Evo Notebook N410c Models (continued) Maintenance and Service Guide 5–35...

  • Page 121

    Removal and Replacement Procedures ✎ Steps 12 through 16 apply only to Evo Notebook N400c models. 12. Remove the RJ45/RJ11 connector module 1 from the base enclosure (Figure 5-28). 13. Disconnect the microphone cable 2 from the display lid switch board. 14.

  • Page 122: System Board

    Removal and Replacement Procedures 5.14 System Board System Board Spare Part Number Information System boards (includes fan and heat sink) For use only with Evo Notebook N410c models 1.20-GHz Intel Pentium III processor 292387-001 1.00-GHz Intel Pentium III processor 292386-001 For use only with Evo Notebook N400c models 850-MHz Intel Pentium III processor 253104-001...

  • Page 123

    Removal and Replacement Procedures 2. Lift the inside edge of the center display support and swing it toward the back of the notebook 1 (Figure 5-29). 3. Remove the center display support 2 . ✎ The center display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001).

  • Page 124

    Removal and Replacement Procedures 4. Turn the base enclosure bottom side up with the rear panel facing forward. 5. Remove the PM2.0 × 7.0 barrel screw 1 that secures the system board to the base enclosure (Figure 5-30). 6. Evo Notebook N410c models only—Remove the PM2.0 ×...

  • Page 125

    Removal and Replacement Procedures 7. Turn the base enclosure top side up with the rear panel facing forward. 8. Remove the TM2.0 × 6.0 screw 1 that secures the left display support to the base enclosure (Figure 5-31). ✎ The left display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001).

  • Page 126

    Removal and Replacement Procedures ✎ Do not remove the screw 1 on the fan assembly or the four screws that secure the processor mounting bracket 2 when removing the system board (Figure 5-32). Figure 5-32. Identifying the Processor Mounting Bracket and Fan Screws Maintenance and Service Guide 5–41...

  • Page 127

    Removal and Replacement Procedures 12. Disconnect the external battery terminal 1 and speaker cables 2 from the system board (Figure 5-33). Figure 5-33. Disconnecting the External Battery Terminal and Speaker Cables from the System Board 5–42 Maintenance and Service Guide...

  • Page 128

    Removal and Replacement Procedures 13. Position the base enclosure so the front faces forward. 14. Use the fan and heat sink assembly to lift up and hold the right side of the system board 1 until the external battery terminal 2 and NTSC module cables 3 clear the base enclosure (Figure 5-34).

  • Page 129

    Removal and Replacement Procedures 16. Slide the system board to the left to remove it from the base enclosure (Figure 5-35). Figure 5-35. Removing the System Board Reverse the above procedure to install the system board. 5–44 Maintenance and Service Guide...

  • Page 130

    Removal and Replacement Procedures ✎ When installing the system board into the base enclosure, place the left edge of the system board into the base enclosure first to ensure that the PC Card eject button properly fits into the slot in the base enclosure 1 .

  • Page 131

    Removal and Replacement Procedures Make sure the speaker 1 , external battery terminal 2 and 3 , and NTSC module cables 4 do not get trapped underneath the system board when it is installed into the base enclosure (Figure 5-37). Figure 5-37.

  • Page 132

    Specifications This chapter provides physical and performance specifications. Table 6-1 Computer Dimensions Height 2.26 cm .89 in Width 26.67 cm 10.5 in Depth 24.13 cm 9.5 in Weight 1.59 kg 3.5 lb Standalone (battery) power requirements Nominal operating voltage (Li ion) 14.8 VDC Maximum operating power...

  • Page 133

    Specifications Table 6-1 Computer (Continued) Relative humidity Operating 10 to 90% relative humidity, non-condensing Nonoperating 5 to 90% relative humidity, 101.6° F/38.7° C maximum wet bulb temperature Altitude (unpressurized) Operating 0 to 3,048 m 0 to 10,000 ft (14.7 to 10.1 psia) Nonoperating 0 to 9,144 m 0 to 30,000 ft...

  • Page 134

    Specifications Table 6-2 12.1-inch XGA, TFT Display Dimensions Height 21.16 cm 10.3 in Width 19.81 cm 7.8 in Diagonal 30.73 cm 12.1 in Number of colors Up to 16.8 million Contrast ratio 125:1 Brightness 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum Pixel resolution Pitch...

  • Page 135

    Specifications Table 6-3 12.1-inch SVGA, TFT Display Dimensions Height 21.16 cm 10.3 in Width 19.81 cm 7.8 in Diagonal 30.73 cm 12.1 in Number of colors Up to 16.8 million Contrast ratio 125:1 Brightness 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum Pixel resolution Pitch...

  • Page 136

    Logical configuration Cylinders 16,683 16,683 16,683 16,683 Heads Sectors per track 1 GB = 1,073,741,824 bytes. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Maintenance and Service Guide 6–5...

  • Page 137

    109 to 203 155 to 256 109 to 203 109 to 203 System capability may differ. Actual drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 6–6 Maintenance and Service Guide...

  • Page 138

    Specifications Table 6-5 Diskette Drive Diskette size 8.89 cm 3.5 in Light On system Height 1.27 cm .05 in Bytes per sector Sectors per track High density 18 (1.44 MB) 15 (1.2 MB) Low density Tracks per side High density Low density Read/write heads Average seek times...

  • Page 139

    Specifications Table 6-6 CD-ROM Drive Applicable disk CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge Center hole diameter...

  • Page 140

    Specifications Table 6-7 DVD-ROM Drive Applicable disk DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.50 cm...

  • Page 141

    Specifications Table 6-8 Battery Packs Dimensions Primary Lithium ion (Li ion) Height 1.98 cm .78 in Width 23.01 cm 9.06 in Depth 4.67 cm 1.84 Weight .22 kg .49 lb Cells External Li ion Height 2.29 cm .90 in Width 26.59 cm 10.47 in Depth...

  • Page 142

    Specifications Table 6-9 AC Adapter Weight .18 kg 0.39 lb Power supply (input) Operating voltage 90 to 260 VAC RMS Nominal Operating current 1.3 A RMS Operating frequency range 47 to 63 Hz Nominal Maximum transient 4/50 kV Table 6-10 System DMA Hardware DMA System Function...

  • Page 143

    Specifications Table 6-11 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12...

  • Page 144

    Specifications Table 6-12 System I/O Addresses I/O Address (hex) System Function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super IO”...

  • Page 145

    Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no. 2 0E0 - 0EF Unused 0F0 - 0F1 Coprocessor busy clear/reset 0F2 - 0FF Unused 100 - 16F Unused 170 - 177 Secondary fixed disk controller...

  • Page 146

    Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused...

  • Page 147

    Specifications Table 6-13 System Memory Map Size Memory Address System Function 640 K 00000000 - 0009FFFF Base memory 128 K 000A0000 - 000BFFFF Video memory 48 K 000C0000 - 000CBFFF Video BIOS 160 K 000C8000 - 000E7FFF Unused 64 K 000E8000 - 000FFFFF System BIOS 15 M...

  • Page 148

    Connector Pin Assignments Table A-1 Parallel Signal Signal Strobe* Acknowledge* Data bit 0 Busy Data bit 1 Paper out Data bit 2 Select Data bit 3 Auto line feed* Data bit 4 Error* Data bit 5 Initialize printer* Data bit 6 Select in* Data bit 7 18-25...

  • Page 149

    Connector Pin Assignments Table A-2 Serial Signal Signal Carrier detect Data set ready Receive data Ready to send Transmit data Clear to send Data terminal ready Ring indicator Signal ground Table A-3 Stereo Speaker/Headphone Signal Signal Audio out Ground A–2 Maintenance and Service Guide...

  • Page 150

    Connector Pin Assignments Table A-4 Microphone Signal Signal Audio in Ground Table A-5 Universal Serial Bus Signal Signal +5 VDC Data + Data - Ground Maintenance and Service Guide A–3...

  • Page 151

    Connector Pin Assignments Table A-6 RJ-45 Network Interface Signal Signal Transmit + Unused Transmit - Receive - Receive + Unused Unused Unused Table A-7 RJ-11 Modem Signal Signal Unused Unused Unused Ring Unused A–4 Maintenance and Service Guide...

  • Page 152

    Connector Pin Assignments Table A-8 External Monitor Signal Signal Red analog +5 VDC Green analog Ground Blue analog Monitor detect Not connected DDC 2B data Ground Horizontal sync Ground analog Vertical sync Ground analog DDC2B clock Ground analog Maintenance and Service Guide A–5...

  • Page 153: Conductor Power Cord Set, General Requirements

    Power cord sets for use in other countries must meet the requirements of the country where the notebook is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: ■...

  • Page 154: Country-specific Requirements

    Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO Sweden SEMKO Switzerland B–2 Maintenance and Service Guide...

  • Page 155

    Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country Accredited Agency Applicable Note Number United Kingdom United States Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm 2 conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where they will be used.

  • Page 156

    Screw Listing This appendix provides specification information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 231455-001. Maintenance and Service Guide C–1...

  • Page 157

    Screw Listing Table C-1 Phillips P0 Metric 2.0 × 3.0 Screw Head Color Length Thread Width Silver 3.0 mm 2.0 mm 3.0 mm Where used: One screw that secures the MultiPort cover to the display assembly (refer to the documentation included with the MultiPort device for information on removing the MultiPort cover) Figure C-1.

  • Page 158

    Screw Listing Table C-2 Torx T8 Metric 2.0 × 6.0 Screw Head Color Length Thread Width Black 6.0 mm 2.0 mm 4.0 mm Where used: 1 Four screws that secure the palm rest to the base enclosure (documented in Section 5.5) 2 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.6) 3 Four screws that secure the keyboard to the base enclosure...

  • Page 159

    Screw Listing Table C-2 Torx T8 Metric 2.0 × 6.0 Screw (Continued) Head Color Length Thread Width Black 6.0 mm 2.0 mm 4.0 mm Where used: 1 Four screws that secure the switch cover to the base enclosure (documented in Section 5.11) 2 One screw that secures the right display support to the base enclosure (documented in Section 5.13) 3 One screw that secures the left display support to the base enclosure...

  • Page 160

    Screw Listing Table C-2 Torx T8 Metric 2.0 × 6.0 Screw (Continued) Head Color Length Thread Width Black 6.0 mm 2.0 mm 4.0 mm Where used: Four screws that secure the display to the base enclosure (documented in Section 5.12) Figure C-4.

  • Page 161

    Screw Listing Table C-3 Phillips P0 Metric 2.0 × 5.0 Screw Head Color Length Thread Width Black 5.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only—One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-5.

  • Page 162

    Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw Head Color Length Thread Width Black 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N400c models only—One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-6.

  • Page 163

    Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw (Continued) Head Color Length Thread Width Silver 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only—One screw that secures the system board to the system board (documented in Section 5.14) Figure C-7.

  • Page 164

    Screw Listing Table C-5 Phillips P0 Metric 2.0 × 7.0 Barrel Screw Head Color Length Thread Width Silver 7.0 mm 2.0 mm 5.0 mm Where used: One screw that secures the system board to the base enclosure (documented in Section 5.14) Figure C-8.

  • Page 165

    Screw Listing Table C-5 Torx T8 Metric 2.0 × 4.0 Screw Head Color Length Thread Width Silver 4.0 mm 2.0 mm 4.0 mm Where used: 1 and 2 Evo Notebook N410c models—Seven screws that secure the system board to the base enclosure (documented in Section 5.14) 1 Evo Notebook N400c models—Six screws that secure the system board to the base enclosure (documented in Section 5.14) Figure C-9.

  • Page 166

    Screw Listing Table C-6 5.0 mm × 9.5 Screwlock Head Color Length Thread Width Silver 9.5 mm 5.0 mm Where used: Two screwlocks that secure the system board to the base enclosure on each side of the external monitor connector (documented in Section 5.14) Figure C-10.

  • Page 167

    CD-RW drive, spare part battery components number 3–13 bay (primary) 1–25 Certificate of Authenticity charger, spare part number label 1–25 3–14 Compaq Diagnostics 2–1 2–7 light 1–23 components pack (external) bottom 1–24 release latches 1–25 front panel 1–15 slot spacers 3–10 keyboard 1–20...

  • Page 168

    Index Computer Setup diskette drive Advanced Menu 2–5 illustrated 3–12 File Menu 2–3 OS loading problems 2–23 overview 2–1 spare part number 3–13 Security Menu 2–4 specifications 6–7 computer specifications 6–1 diskette drive cable connector pin assignments illustrated 3–12 external monitor connector spare part number 3–13 A–5 diskette drive cradle...

  • Page 169

    Index DVD-ROM drive hard drive light 1–22 illustrated 3–12 hard drive spacer OS loading problems 2–24 illustrated 3–10 spare part numbers 3–13 removal 5–19 specifications 6–9 headphone jack illustrated 1–16 pin assignments A–2 Easy Access buttons 1–20 electrostatic discharge 4–4 4–7 I/O address specifications embedded numeric keypad...

  • Page 170

    Index MEU (Mobile Expansion MultiBay light 1–22 Unit), spare part number MultiPort cover 3–15 illustrated 3–10 microphone 1–21 location 1–15 microphone jack illustrated 1–17 network interface card (NIC) pin assignments A–3 illustrated 3–6 3–8 Miscellaneous Plastics Kit spare part numbers 3–9 components 3–11 network interface card (NIC) illustrated 3–2...

  • Page 171

    Index PC Card eject button 1–17 screw kit, spare part number slot 1–17 3–15 slot weight saver 3–10 scroll button 1–23 plastic parts 4–2 scroll lock light 1–23 pointing device, security cable slot 1–19 troubleshooting 2–29 security cable slot bracket pointing stick 1–23 5–45 pointing stick button 1–23...

  • Page 172

    5–14 vents 1–15 1–19 transporting precautions 4–4 video troubleshooting 2–16 troubleshooting volume buttons 1–15 audio 2–25 Compaq Diagnostics 2–7 Windows application key Computer Setup 2–2 1–21 docking station 2–18 Windows logo key 1–21 flowcharts 2–10 workstation precautions 4–5 keyboard 2–28 modem 2–30...

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