Troubleshooting; Troubleshooting Resources; Pre-Diagnostic Steps - HP ProLiant BL490c - G6 Server User Manual

Troubleshooting

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
English (http://www.hp.com/support/ProLiant_TSG_en)
•
French (http://www.hp.com/support/ProLiant_TSG_fr)
•
Italian (http://www.hp.com/support/ProLiant_TSG_it)
•
Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
•
German (http://www.hp.com/support/ProLiant_TSG_gr)
•
Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
•
Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).

Pre-diagnostic steps

WARNING:
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT:
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
Review the important safety information (on page 63).
1.
Gather symptom information (on page 64).
2.
Prepare the server for diagnosis (on page 64).
3.
Use the Start diagnosis flowchart (on page 66) to begin the diagnostic process.
4.
To avoid potential problems, ALWAYS read the warnings and cautionary
This guide provides information for multiple servers. Some information may not
Troubleshooting 62