Intel S5520SC - Workstation Board Motherboard Service Manual
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Summary of Contents for Intel S5520SC - Workstation Board Motherboard
- Page 1 ® Intel Workstation Board S5520SC Service Guide Order Number: E39545-006 Revision 1.4...
- Page 2 Intel’s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions.
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Page 3: Safety Information
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de ® suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit 3.0 CD ou bien rendez-vous sur le site: http://support.intel.com/support/motherboards/server/sb/cs-010770.htm... - Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. Intel® Workstation Board S5520SC Service Guide...
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Page 5: Preface
Manual Organization ® Chapter 1 provides a brief overview of the Intel Workstation Board S5520SC. In this chapter, you will find a list of the workstation board features, photos of the product, and product diagrams to help you identify components and their locations. -
Page 6: Additional Information And Software
RAID controller Operating system For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see: http://support.intel.com/support/motherboards/server/S5520SC/compat.htm Additional Information and Software If you need more information about this product or information about the accessories that you can use with this workstation board, use the following resources. - Page 7 (BIOS, BMC, FRUSDR, and ME), and utilities Click the “Software and Drivers” link on the left side of the web page ® For software to manage your Intel Intel System Management Software. server Available at: http://www.intel.com/go/servermanagement Intel® Workstation Board S5520SC Service Guide...
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Page 8: Table Of Contents
Installing the Processor Heatsink(s) ................27 Replacing the Processor ....................29 Replacing the CMOS Battery ....................30 Troubleshooting ..................32 Resetting the System ......................32 Problems following Initial System Installation ................ 32 viii Intel® Workstation Board S5520SC Service Guide... -
Page 9: Contents
China Packaging Recycle Marks (or GB18455-2001) ............47 CA Perchlorate Warning ......................47 End-of-Life/Product Recycling ....................47 Appendix B: Getting Help ................48 ® Intel Server Issue Report Form ..............49 Intel® Workstation Board S5520SC Service Guide... - Page 10 Table 5. Graphics Card Population ....................14 Table 6. Keyboard Commands ..................... 18 ® Table 7. Heatsink Requirements for Compatible Intel Workstation Chassis ......27 Table 8. POST Error Beep Codes ....................32 Table 9. BIOS POST Error Beep Codes ..................39 Table 10.
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Page 11: Workstation Board Features
Mixing memory type, size, speed, and/or rank on this platform has not been validated and is not supported Mixing memory vendors is not supported on this platform by Intel Non-ECC memory is not supported and has not been validated in a server environment ®... - Page 12 Supports optical devices Hard drive and optical drive support Six SATA connectors at 1.5 Gbps and 3 Gbps ® Four SAS connectors at 3 Gbps through optional Intel SAS Entry RAID Module AXX4SASMOD One internal USB port USB drive support...
- Page 13 Support for the Intel Local Control Panel (optional component sold separately) ® Support for Intel Remote Management Module 3 ® Support for Intel System Management Software ® Intel Light-Guided Diagnostics on field replaceable units Intel® Workstation Board S5520SC Service Guide...
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Page 14: Connector And Component Locations
Workstation Board Features Connector and Component Locations ® Figure 2. Intel Workstation Board S5520SC Connector and Component Locations Intel® Workstation Board S5520SC Service Guide... -
Page 15: Configuration Jumpers
These pins should not be connected for normal system operation. BIOS Recover 1-2 (Default) These pins should be connected for normal system operation. (J1E5) The main system BIOS does not boot with pins 2-3 connected. The system only boots Intel® Workstation Board S5520SC Service Guide... -
Page 16: Back Panel Features
NIC 1 and NIC 2 No network connection Left LED (Gigabit) Blinking Green Transmit/receive activity 10 Mbps connection (if left LED is on or blinking) Right LED Solid Green 100 Mbps connection Solid Amber 1000 Mbps connection Intel® Workstation Board S5520SC Service Guide... -
Page 17: Intel ® Light-Guided Diagnostics
This LED indicates a fault occurred with the DIMM installed in socket DIMM_C2. Replace the faulty DIMM. DIMM B1 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_B1. Intel® Workstation Board S5520SC Service Guide... -
Page 18: Raid Support
® ® “SW RAID” – Intel Embedded Server RAID Technology II is enabled by “SW RAID” mode. The Intel Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10. ® If RAID 5 is needed, you must install the optional Intel RAID Activation Key AXXRAKSW5 accessory. -
Page 19: Hardware Requirements
I C interface. NOTE ® For help with navigating the BIOS Setup utility, see the Intel Workstation Board S5520SC Technical Product Specification. For information about configure RAID, see the RAID software user’s guide at: http://www.intel.com/support/motherboards/server/S5520SC/howto.htm... -
Page 20: Figure 6. Dimm Sockets
Mixing memory type, size, speed, and/or rank on this platform has not been validated and is not supported Mixing memory vendors is not supported on this platform by Intel Non-ECC memory is not supported and has not been validated in a server environment... -
Page 21: Power Supply
Power Supply ® A minimum of 670 W is recommended, or decide your system power supply capacity using the Intel Power Budget Tool. Your supply must provide a minimum of 3 A of 5-V standby current or the board will not boot. -
Page 22: Storage Mode Matrix
Broad OS Support ESRTII Driver ® ® SW RAID 0/1/10 standard Intel RAID Intel RAID Microsoft SW RAID 6 SATA Ports Web Console Software SW RAID 5 with optional Windows* User’s Guide AXXRAKSW5 selected Intel® Workstation Board S5520SC Service Guide... - Page 23 SW RAID 5 with optional ® ® Intel RAID Intel RAID Up to 8 SAS or SATA AXXRAKSW5 ESRTII SW RAID Software Web Console drives via expander Driver Microsoft Windows* and User’s Guide backplanes selected Linux* Versions only Intel® Workstation Board S5520SC Service Guide...
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Page 24: Graphics Card Population
® ® Intel SAS Entry RAID Module AXX4SASMOD. Once the optional Intel SAS Entry RAID Module AXX4SASMOD is present, the x4 PCI Express* links from the ICH10R to PCI Express* Slot 2 (x8 mechanically, x4 electrically) will switch to the SAS module slot. -
Page 25: Figure 7. Intel Sas Entry Raid Module
RAID Activation Key AXXRAKSW5 ® accessory. This activation key is placed on the SAS Software RAID 5 connector located on the Intel Entry RAID Module AXX4SASMOD. For installation instructions, see the documentation included with the SAS Module AXX4SASMOD and the activation key. -
Page 26: Hard Disk Drives
Supports for SATA Hard Disk Drive: Six on-board SATA ports at 1.5 Gbps and 3 Gbps. – ® Supports for SAS or SATA Hard Disk Drives: Four SAS ports via optional Intel SAS Entry RAID – Module AXX4SASMOD at 1.5 Gbps (SATA) and 3 Gbps (SATA and SAS). -
Page 27: System Utilities
If a user has adequate security rights, they can change these parameters. If a value cannot be changed for any reason, the feature’s value field is inaccessible. Table describes the keyboard commands you can use in the BIOS Setup menus. Intel® Workstation Board S5520SC Service Guide... -
Page 28: Upgrading The Bios
On-board video BIOS and other option ROMs for devices embedded on the workstation board OEM binary area Processor Microcode A way to change the BIOS language ® Option ROM of the Intel Embedded Server RAID Technology II for on-board SATA. Intel® Workstation Board S5520SC Service Guide... -
Page 29: Preparing For The Upgrade
Follow the instructions in the readme file that came with the BIOS upgrade software package. When the updates complete, remove the storage media from which you performed the upgrade. CAUTION Do not power down the system during the BIOS update process! Intel® Workstation Board S5520SC Service Guide... -
Page 30: Recovering The Bios
Insert the recovery media and confirm all the recovery files in the media. Power on the system. The BIOS POST screen will appear displaying the progress, and the system automatically boots to the EFI SHELL. Intel® Workstation Board S5520SC Service Guide... -
Page 31: Clearing The Password
Open the chassis and move the jumper back to its default position, covering pins 1 and 2. Close the server chassis. Power up the server. The password is now cleared and you can reset it by going into the BIOS setup. Intel® Workstation Board S5520SC Service Guide... -
Page 32: Clearing The Cmos
Move the jumper back to default position, covering pins 1 and 2. Close the workstation chassis and reconnect the AC power cord. Power up the workstation. The CMOS is now cleared and you can reset it by going into the BIOS setup. Intel® Workstation Board S5520SC Service Guide... -
Page 33: Hardware Installations And Upgrades
Turn off all peripheral devices connected to the workstation, and turn off the workstation. Disconnect the AC power cord from the workstation. Remove the workstation’s cover and locate the DIMM sockets. See “Memory”. Figure 11. Installing Memory Intel® Workstation Board S5520SC Service Guide... -
Page 34: Removing Dimms
(ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or workstation board. Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily. Intel® Workstation Board S5520SC Service Guide... -
Page 35: Installing The Processor
Figure 13. Opening the Processor Socket Load Plate Remove processor socket protective cover: Grasp the socket protective cover by the two tabs and carefully lift it straight up as shown in Figure 14 and save the protective cover. Intel® Workstation Board S5520SC Service Guide... -
Page 36: Figure 14. Removing The Processor Socket Protective Cover
(Step “B” in Figure 17), and close the socket lever and ensure the load plate tab engages under the socket lever when fully closed (Step “C” in Figure 17). Intel® Workstation Board S5520SC Service Guide... -
Page 37: Installing The Processor Heatsink(S)
The following table shows the Intel Workstation Chassis compatible with this workstation board and whether each chassis requires an active or a passive heatsink. For a non-Intel chassis, see the documentation that came with your chassis. ®... -
Page 38: Figure 18. Installing Processor Heatsink(S)
Server Chassis SC5600LX) to let airflow go through to the center of the board (Step “B” for active ® heatsink in Figure 18). Align the passive tower heatsinks (FXXRGTHSINK) fins to fit the Intel Server Chassis SC5600LX air duct (Step “B” for passive heatsink in Figure 18). -
Page 39: Replacing The Processor
Lift the heatsink from the processor. If it does not pull up easily, twist the heatsink again. Do not force the heatsink from the processor – doing so could damage the processor. Lift the processor socket lever. 10. Raise the processor socket load plate. 11. Remove the processor. Intel® Workstation Board S5520SC Service Guide... -
Page 40: Replacing The Cmos Battery
Use a finger to pull the lever away from the top of the battery until it clears the battery. Use caution so you do not bend the lever. Intel® Workstation Board S5520SC Service Guide... -
Page 41: Figure 20. Locating And Removing The Cmos Battery
11. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to the real-time clock (RTC). Intel® Workstation Board S5520SC Service Guide... -
Page 42: Troubleshooting
Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. For a link to this software, see “Additional Information and... -
Page 43: Hardware Diagnostic Testing
Once the system boots up, the operating system prompt displays on the screen. The prompt varies according to the operating system. If the operating system prompt does not display, see “No Characters Appear on Screen” Intel® Workstation Board S5520SC Service Guide... -
Page 44: Specific Problems And Corrective Actions
Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning. Is the video monitor plugged in and turned on? If you use a switch box, is it switched to the correct system? Intel® Workstation Board S5520SC Service Guide... -
Page 45: Characters Are Distorted Or Incorrect
Is the power-on light lit? If not, see “Power Light Does Not Light”. If your system has LED lights for the fans, is one or more of these LEDs lit? Are any other front panel LEDs lit? Intel® Workstation Board S5520SC Service Guide... -
Page 46: Cd-Rom Drive Or Dvd-Rom Drive Activity Light Does Not Light
See the documentation that came with your PCI card(s) for information on changing interrupts. Diagnostics pass but the connection fails Make sure the network cable is securely attached. Make sure you specify the correct frame type in your NET.CFG file. Intel® Workstation Board S5520SC Service Guide... -
Page 47: System Boots When Installing Pci Card
Problems with Application Software that Ran Correctly Earlier Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration. Intel® Workstation Board S5520SC Service Guide... -
Page 48: Devices Are Not Recognized Under Device Manager
Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ® The Microsoft Windows* operating systems do not include all of the drivers for the Intel chipsets, on-board NICs, and other components. For a link to the current drivers and chipset files, see “Additional Information and... -
Page 49: Led Information
Reason for the Beeps and Action to Take 1-5-2-1 No CPUs installed or first CPU socket is empty. 1-5-4-2 Power fault: DC power unexpectedly lost (power good dropout). 1-5-4-4 Power control fault (power good assertion timeout). Intel® Workstation Board S5520SC Service Guide... -
Page 50: Appendix A: Regulatory And Compliance Information
Product EMC Compliance – Class A Compliance ® The Intel Workstation board S5520SC was tested and verified to comply with the following electromagnetic ® compatibility (EMC) regulations when installed in a compatible Intel host system. For information on compatible host system(s), refer to http://support.intel.com/support/motherboards/server/S5520SC/ or contact your local Intel representative. -
Page 51: Product Regulatory Compliance Markings
(2) this device must accept any interference received, including interference that may cause undesired operation. For questions related to the EMC performance of this product, contact: Intel® Workstation Board S5520SC Service Guide... -
Page 52: Ices-003 (Canada)
Europe (CE Declaration of Conformity) This product has been tested in accordance too, and complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance. Intel® Workstation Board S5520SC Service Guide... -
Page 53: Vcci (Japan)
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Intel® Workstation Board S5520SC Service Guide... -
Page 54: Bsmi (Taiwan)
RRL (Korea) Product Ecology Change (EU RoHS) Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable threshold limits or (2) an approved/pending RoHS exemption applies. - Page 55 (entity placing product into market place) is responsible for providing EFUP marking. •Intel “retail” products are provided with EFUP marking For “Business to Business” products, Intel intends to place EFUP marking on product for customer convenience EFUP for Intel server products has been determined as 20 years.
- Page 56 Appendix A: Regulatory and Compliance Information Intel® Workstation Board S5520SC Service Guide...
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Page 57: China Packaging Recycle Marks (Or Gb18455-2001)
The State of California requires a warning to be included for products containing a device using Lithium Perchlorate. Intel understands CA Lithium Perchlorate require a printed warning to be included with all products containing a Lithium battery, either as an insert, in existing product literature, or as part of the shipping memo wording. -
Page 58: Appendix B: Getting Help
A searchable knowledgebase to search for product information throughout the support site. Send an email to Intel’s technical support center using the following online form if you still cannot resolve your issue. Lastly, you can contact an Intel support representative using one of the following support phone numbers. -
Page 59: Intel ® Server Issue Report Form
Has the latest BMC/mBMC been tried? (Yes/No): Has the latest IMM BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Has the latest HSC been tried? (Yes/No): Intel® Workstation Board S5520SC Service Guide... - Page 60 Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI- Express* Adapters, RAID Controllers, SCSI Controllers, and so forth): Type Slot Manufacturer Model Firmware Other third part hardware (Example: Example: KVM, Chassis, and so forth): Description/Use Manufacturer Model Firmware Intel® Workstation Board S5520SC Service Guide...
- Page 61 RAID driver version: Have you tried the latest RAID driver? (Yes/No): RAID volumes configuration (Disks and RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number Intel® Workstation Board S5520SC Service Guide...
- Page 62 ® Intel Server Issue Report Form Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: Intel® Workstation Board S5520SC Service Guide...
- Page 63 Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description.