Software Problems - Oki OKIPAGE6w User Manual

Software Problems

Problem: A communications problem is indicated on the Status Monitor.
Solution: 1. Verify that the printer is powered on.
2. Verify that the computer's printer port supports bi-directional communications
and conforms to the IEEE-1284 standard. The printer must be connected
directly to this port (no switching device, external print buffer device,
scanning device, etc. can be attached to this port).
3. Check the cable attaching the computer's bi-directional port to the printer: it
must conform to IEEE-1284 standards.
4. Do not connect the printer to a network
Note:
Problem: Printing is garbled or the printer does not print.
Solution: Incorrect driver is installed. Install OKI drivers provided with the printer. (Also,
see Hardware Problems).
Problem: Printer's output is below rated speed.
Solution: Much of the printing delay will be caused by your application. Complex graphics
may take longer to prepare for printing than simple text documents.
Problem: Size of top margin increases with each page printed, known as "Creeping text."
Solution: The number of lines per page in the software is not equal to the number of lines
per page of the printer. Many software packages assume 66 lines per page, but
your printer's default is 60. Adjust the software accordingly, or set the Lines per
Page in the printer's soft operator panel to equal the lines per page in your
software.
DOS applications, such as WordPerfect  for DOS, do not print from the OKI
Problem:
DOS Print icon.
Solution: 1. Verify that the printer port setting in your application matches the port setting
you have assigned to the OKIPAGE 6w.
2. In Windows 95, be sure that the Port Settings options are both unchecked:
a. Click Start, Settings, Printers.
b. Click OKIPAGE 6w.
c. Select Properties from the File menu.
d. Click Port Settings in the Details tab.
e. Make sure both check boxes are empty, then exit back out.
78
Bi-directional Cable
A
OKIPAGE 6w
is available through Okidata.