Table of Contents
Advertisement
Software Problems
Software controls printing features. Make sure you have selected the
correct printer driver in your software. See your software application
documentation for more information.
Symptom: Blank pages appear between printed pages.
Problem:
Number of lines per page in software is not equal to
number of lines per page of printer.
Solution:
Many software packages assume 66 lines per page; your
printer default is 60. Adjust software accordingly, or set
LINES/Pg in Menu 1 to equal lines per page in software.
Symptom: Cannot get justified right margin with a proportionally
spaced font.
Problem:
Right justification with proportional fonts is a software
feature.
Solution:
Check your software manual to see if this feature is
supported.
Symptom: Control codes not operating correctly.
Problem:
Incorrectly entered control codes.
Solution:
Check for confusion of letter l with number 1, letter O
with number 0; make sure you are using upper/ lower
case correctly; make sure font is specified correctly and
is available.
Symptom: Data sent to printer does not print, but DATA message
appears.
Problem:
A form feed has not been sent.
Solution:
Press the ON-LINE button to take the printer off-line,
then press the FORM FEED button to eject the final
page, or send a form feed command (decimal character
12). If desired, set AUTOEJCT in MENU2.
OKIPAGE 10ex User's Guide
Symptom: Data is sent to printer, but nothing happens. ON-LINE
message appears.
Problem:
Wrong interface cable.
Solution:
Use correct cable. If optional Serial I/F is installed,
make sure RS232C Serial is selected in the Level 1 menu
and RS232C Serial settings in Level 2 menu are correct.
Symptom: Last page of document not printed.
Problem:
No form feed provided at end of document.
Solution:
Press the ON-LINE button to take the printer off-line,
then press the FORM FEED button to eject the final page
or send the form feed code (decimal character 12). If
desired, set AUTOEJCT in MENU 2.
Symptom: First line on page won't print.
Problem:
Tops of letters extend into unprintable area, so none of
them print.
Solution:
Set your software to print within the printable area.
Symptom: Parts of control codes are printed at the beginning of
documents.
Problem:
Command sent is not a true printer command, generally
because the ESC character was not sent.
Solution:
Before sending control codes through an application,
make sure the ESC character can be entered, and is
entered properly.
Symptom: Parts of documents are missing at the edges of the
printed sheet.
Problem:
Software is attempting to print beyond the printer's
maximum image area.
Solution:
Adjust software page margins to printer's maximum
margins (8" X 10" for standard sheets).
4
Problem Solving
43
Advertisement
Table of Contents
