Response Times - HP Workstation xw3100 Limited Warranty

Support does NOT include assistance with:
■
Generating or diagnosing user generated programs or source codes.
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Installation of non-HP software.
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System optimization, customization, and network configuration.
Freeware and Open Source Operating Systems
and Applications
HP does not provide technical support for software provided under public license by third parties
("Freeware" and "Open Source" software), including operating systems or applications. Technical
support for Freeware and Open Source software provided with HP Hardware Products is provided by the
Freeware or Open Source software vendor. For support contact information, please refer to the Freeware
or Open Source operating system or application help, documentation, or other application support
statement included with your HP Hardware Product.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing one of the following:
■
Locate and contact your nearest HP Support location via the World Wide Web at:
http://welcome.hp.com/country/us/en/wwcontact.html
■
Contact your HP authorized service provider.
Before calling HP or an HP authorized service provider please have the following information available:
■
Product serial number, model name, and product model number
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Applicable error messages
■
Add-on options
■
Operating system
■
Third-party hardware or software
■
Detailed questions
How to Check Warranty and Support Entitlement
You may check your warranty entitlement by entering your product model number and serial number at:
www.hp.com/support/warranty-lookuptool
HP Care Pack Services registration can be checked at:
http://www.hp.com/go/lookuptool/

Response Times

Warranty delivery is based on the country or region where service is being requested, not where the unit
was purchased. Response times are based on local standard business days and working hours. Unless
otherwise stated, all responses are measured from the time the customer calls until HP has either
established a mutually acceptable time for support to be performed, or HP has begun to provide support
or remote diagnostics. Response times (including Next Business Day Warranty Service, if available) are
based on commercially reasonable effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response time may be
longer or there may be an additional charge. Contact your HP or an HP authorized service provider for
response time availability in your area.
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