Response Time; On-Site Service - HP rp5000 Limited Warranty

HP Hardware Limited Warranty Options
These HP hardware limited warranty entitlements are specific to this HP hardware product.
They supersede any limited warranty terms (apart from separately negotiated terms on a
separate warranty flyer) that may be found online or in any documentation or materials
contained in the computer product packaging.
Limited Warranty Entitlements
3-Years Limited Hardware Warranty; 3-Years Labor Service; 3-Years On-Site Service
3-Years Limited Hardware Warranty; 1-Year Labor Service; 1-Year On-Site Service
1-Year Limited Hardware Warranty; 1-Year Labor Service; 1-Year On-Site Service

Response Time

HP will respond on-site, at the customer's location, by the first or second business day
following request for warranty service, based on the standard office hours in the country
where the call is placed. Next Business Day Warranty Service is based on commercially
reasonable best effort. In some countries and under certain supplier constraints, response
time may vary. If your location is outside of the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organization
for response time in your area.
Limited Warranty Entitlement Description
Your HP Hardware Limited Warranty consists of repair or replacement of defective parts,
including hard drives, ECC memory, and some processors with ECC cache memory
identified by HP Intelligent Manageability software as "prefailure."

On-site Service

Your HP Hardware Limited Warranty includes on-site labor (if necessary) to repair your
hardware. HP provides on-site service during standard office hours. Standard office hours
are typically 8:00 AM to 5:00 PM, Monday through Friday, but may vary with local business
practices.
HP Replaceable Parts Program
Where available, the HP Replaceable Parts program ships approved replacement parts
directly to you to fulfill your warranty. This will save considerable repair time. After you
call the HP Technical Support Center at 1.800.652.6672, a replaceable part can be sent
directly to you. Once the part arrives, call the HP Technical Support Center. A technician
will assist you over the phone to ensure that the installation is quick and easy.
HP is not responsible for, nor warrants your replacement parts or hardware product against,
damage resulting from improper installation of replacement parts or the repair of your
defective product by you or your designate.
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