Before Requesting Service - LG LDG3017ST Owner's Manual

BEFORE REQUESTING SERVICE

Symptoms and Questions
Top burners do not light or do not burn evenly.
Burner flames are very large or yellow.
Surface burners light but the oven does not.
Food does not bake or roast properly.
Food does not broil properly in the oven.
Oven temperature is too hot or too cold.
Clock and timer does not work.
Oven light does not work.
Self clean is not working.
"Crackling" or "popping" sound.
BEFORE REQUESTING SERVICE
Possible Cause/Solution
 Make sure that the electrical plug is inserted into a live, properly
grounded outlet.
 Remove the burners and clean them. Check the electrode area
for burnt-on food or grease. See "Burner caps/burner head clean-
ing" in the Care and Cleaning section.
 Make sure that the burner parts are installed correctly.
See "Burner caps/heads cleaning" in the Care and Cleaning sec-
tion.
If the range is connected to LP gas, contact the technician who
installed your range or made the conversion.
Make sure that the oven gas shut-off valve, located behind the
range, is fully open.
 Incorrect oven control settings. See "Using control panel" in the
How to Use section.
 Incorrect rack position. See "Replace and remove Oven rack" or
"Shelf position Baking time" in the How To Use section.
 Incorrect cookware is being used. See "Roast" or "Bake" in the
How To Use Section.
 Oven thermostat needs adjustment.
See "How to adjust the temperature" in the Operating Instruc-
tions section.
 The Clock is not set correctly. See "How to set the clock and the
timer" in the Operating Instructions section.
 Aluminum foil used improperly in the oven. See "Using the
oven."
 Incorrect oven control settings. See "Using control panel" in the
How to Use section.
 The oven door is not closed. See "Using the oven" in the How to
Use section.
 Aluminum foil used on the broiling pan and grid is not fitted prop-
erly.
The oven thermostat needs adjustment. See "How to adjust the
temperature" in the Operating Instructions section.
 Make sure the electrical plug is inserted into a live, properly
grounded outlet. Replace the fuse or reset the circuit breaker.
 Improper oven control settings. See "How to set the clock and
the timer" in the Operating Instructions section.
 The light bulb is loose or defective. Tighten or replace the bulb.
 The plug on the range is not completely inserted in the electrical
outlet. Make sure the electrical plug is inserted into a live, prop-
erly grounded outlet.
 The oven temperature is too high to set a self clean operation.
Allow the range to cool down to room temperature and reset the
controls.
 Improper oven control settings. See "SELF CLEAN" in the Care
and Self Cleaning section.
This is the sound of the metal heating up and cooling down during
both the cooking and cleaning functions. This is normal.
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