Options And Software Limited Warranties; Software Technical Support - HP Presario SR1700 - Desktop PC Support Manual

Options and Software
Limited Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your HP
Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the
remaining warranty period of the HP Hardware Product in
which the HP Option is being installed, whichever period
is the longer, but not to exceed three (3) years from the
date you purchased the HP Option. The HP Option
Limited Warranty Period starts from the date of purchase
from HP or an HP authorized reseller. Your dated sales or
delivery receipt, showing the date of purchase of the HP
Option, is your warranty start date. See your HP Option
Limited Warranty for more details. Non-HP options are
provided "AS IS". However, non-HP manufacturers and
suppliers may provide warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER
LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY
SOFTWARE PRODUCTS, FREEWARE (AS DEFINED
BELOW) OR THE OPERATING SYSTEM PREINSTALLED BY
HP ARE PROVIDED "AS IS" AND WITH ALL FAULTS, AND
HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE AND NON- INFRINGEMENT,
ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS
OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR
PURPOSE, AND OF LACK OF VIRUSES. Some
states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL
OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF
PRIVACY ARISING OUT OF OR IN ANY WAY RELATED
TO THE USE OF OR INABILITY TO USE THE SOFTWARE
PRODUCT) EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
8
PURPOSE. Some states/jurisdictions do not allow the
exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you.
HP's only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30)
days of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media please refer to the following Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.

Software Technical Support

Software Technical Support for your HP Software,
HP pre-installed third-party software, and third-party
software purchased from HP is available from HP via
multiple contact methods, including electronic media and
telephone, for thirty (30) days from date of purchase. See
"Contacting HP" for online resources and telephone
support. Any exceptions to this will be specified in your End
User License Agreement (EULA).
Software Technical Support includes assistance with:
•
Answering your installation questions (how-to, first steps,
and prerequisites).
•
Setting up and configuring the software (how-to and first
steps). Excludes system optimization, customization
and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user-generated programs or
source codes.
•
Installation of non-HP products.