Customer Support; Getting Started - HP Presario SR1700 - Desktop PC Support Manual

COMPAQ PRESARIO DESKTOP
PRODUCTS
Warranty and
License Information
To Our Valued Customer
Congratulations on your decision to purchase a
Compaq Presario Desktop PC! During development, the
Compaq Presario must pass extensive quality tests to meet
the rigorous standards that have made Compaq famous
for quality and reliability.
All Compaq Presarios go through a comprehensive quality
test to ensure the PC is working correctly before it leaves
our factory. In addition, we have placed a security seal on
your PC to indicate that it has not been tampered with
since it left our factory.
We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our Compaq Presario and understand
that you may wish to upgrade your PC to meet your
specific needs.
Any hardware upgrades that you intend to do should only
be done after you have completely set up your new
Compaq Presario. Refer to the setup poster included with
your system for help with setting up. If you have any
problems setting up your system and turning it on,
immediately contact the Customer Support Center listed
earlier in this Warranty and Support Guide, and an
HP Customer Representative will assist you. This must be
done first before attempting to upgrade your system.
By breaking the security seal on the back of the
Compaq Presario, you are confirming that the Compaq
Presario was working properly before you attempted to
upgrade your system. Once the security seal has been
broken, your Compaq Presario is then, to the extent
allowed by local law, covered under the terms and
conditions listed in the following pages.
Thank you for choosing the Compaq Presario. We hope
you enjoy discovering the exciting things you can do
with it!

Customer Support

Easy to reach. Easy to use. Award-winning Customer
Support is our promise to help you get the most from your
Compaq Presario. Whether with tools located on your PC,
from information on the Web, by phone, or through your
local retailer, you'll find what you need.
Problems? HP Will Help
Your new Compaq Presario computer is built to work right
now — and for many years to come. But it is a complex,
powerful machine, and sometimes things go wrong. If that
happens to your computer, HP is ready to help.

Getting Started

Follow the setup poster and the Getting Started Guide for
help with setting up and using your PC.
Register Your PC
It is always best to register your PC. This allows for quicker
help when you need it. You can register your PC on the
Web at:
http://register.hp.com
See What You Can Do
There's lots of helpful information included with your
Compaq Presario. First look at Help on your Windows
desktop (to access it, click Start on the taskbar). It contains
more detailed help and will give you suggestions on how to
fix the problem.
Within the Help and Support Center, you can get the latest
news from HP about your PC. Be sure to also check the
updates from HP that are sent to your desktop from time
to time.
Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems,
and other information. Go to the Support Web site listed
earlier in this document and search for your Compaq
Presario model.
Call Customer Support Center
Finally, if these steps don't help, you can reach a real,
knowledgeable person by calling the Customer Support
Center in your area. Phone assistance to get you up and
running is covered for thirty (30) days from the time you
purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.
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