Mouse; Networks (Wired) - Gateway MX6211b User Manual

CHAPTER 14: Troubleshooting

Mouse

Networks (wired)

Help and Support
For more information about network
troubleshooting, click Start, then click
Help and Support. Type the keyword
network troubleshooting in the
Search box, then click the arrow.
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See also "Touchpad or optional pointing device" on page
The external mouse does not work
Make sure that the mouse cable is plugged in correctly.
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Shut down and restart your notebook.
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Remove all extension cables and switch boxes.
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Try a mouse you know is working to make sure that the mouse port works.
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The external mouse works erratically
Clean the mouse.
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Some mouse pad patterns "confuse" optical mice. Try the mouse on a
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different surface.
You cannot connect to your network
If your notebook is connected to a port replicator, make sure the network
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cable is connected to the Ethernet jack on the port replicator and not on
the notebook. The notebook's Ethernet jack may be disabled when
connected to a port replicator.
You cannot see the other computers on your wired Ethernet network
Make sure that your Ethernet cable is plugged into the Ethernet jack on
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your notebook. Make sure that the other end is plugged into a router or
cable or DSL modem.
Make sure that all computers are plugged into a powered electrical outlet
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and turned on.
Make sure that the router is plugged into a powered electrical outlet and
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turned on. Most routers have lights that indicate they are working. For
more information, see the documentation that came with your router.
Make sure that all computers on your network have the same workgroup
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name.
Make sure that all computers are using the same Subnet Mask.
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If you assigned IP addresses to the computers, make sure that all
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computers have different IP addresses. For home networks, IP addresses
should be 192.168.N.N where N is a number you assign between 0 and 254.
The first N should be the same for all computers on your network and the
second N should be different for all computers on your network.
Your wired Ethernet network is running slower than you expect
If your Ethernet network is running slower than you expect, check the
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speed of each Ethernet component. For best results, all Ethernet
components should be standard Ethernet (10 Mbps), Fast Ethernet (100
Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit
Ethernet components will result in your network running at the slowest
component speed.
www.gateway.com
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