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Troubleshooting
Standard setup
The Target Access Point is Not Detected
Is the network device (router, etc.) turned on? If the network device is already turned on, turn it off, then turn it back
on.
Check the access point name/network name and network password of your access point or router.
Are the computer and network device configured?
Are the access point and printer installed in an open space where wireless communications are possible?
Is the access point operating in IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b?
After checking the above points, press the left Function button (A) on the printer to search for the access point again.
If the problem is not resolved, there may be other causes.
See also the sections below:
If SSID broadcast (connection via "ANY" SSID, etc.) is disabled or the stealth mode is enabled on the access point,
enable SSID broadcast (connection via "ANY" SSID, etc.) or disable the stealth mode, then press the left Function
button on the printer to search for the access point again.
Select Directly enter the access point name in the Select access point screen. Wireless connection settings of the
access point can be entered on the printer directly.
If "WPA/WPA2 Enterprise" is set as the security protocol (encryption standard) on the access point, change the
security protocol (encryption standard) and configure wireless connection settings again. "WPA/WPA2 Enterprise"
is not supported on this printer.
For details on how to change the security protocol (encryption standard) for the access point, refer to the manual
supplied with the access point or contact its manufacturer.
Multiple access points with the same name exist. Do you want to use multiple access points?
The message appears when multiple access points with the same name are found.

Comments to this Manuals

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Latest comments:
  • Robert Casey May 03, 2016 06:16:
    I'm disabled and use my iPad 3 for almost all my work. I bought the MX922 all-in-one for both its wireless capability and the function that includes connecting to my Apple IOS iPad. i also have other PC's in our home. For over a year of ownership, this printer has never worked efficientl​y. previously​, I have used HP products. When my disability drives me to bed, I need to have this wireless working. I spent more on this printer then any other I have owned. Being elderly and disabled, I do not have the cash-flow to purchase another wireless printer. I need restitutio​n for this lemon of a product. I should not have too purchase another.
    Please have mercy and get your printer working. As I see it, I am not the only one whose Trust you have broken. Thank you and I look forward to your response.
  • Robert Casey May 03, 2016 06:46:
    I'm disabled and use my iPad 3 for almost all my work. I bought the MX922 all-in-one for both its wireless capability and the function that includes connecting to my Apple IOS iPad. i also have other PC's in our home. For over a year of ownership, this printer has never worked efficientl​y. previously​, I have used HP products. When my disability drives me to bed, I need to have this wireless working. I spent more on this printer then any other I have owned. Being elderly and disabled, I do not have the cash-flow to purchase another wireless printer. I need restitutio​n for this lemon of a product. I should not have too purchase another.
    Please have mercy and get your printer working. As I see it, I am not the only one whose Trust you have broken. Thank you and I look forward to your response.
  • thomasmang1738 Apr 16, 2016 07:32:
    I was unable to set up my newly bought Canon Pixma MX922 all-in-one printer.
  • John C Paul Mar 24, 2016 12:40:
    I've owned 7 Canon printers to date (working my way up), and always seem to have a minor glitch preventing adequate use, before, for no apparent reason, everything seems to slip into place. Working on the 922 with just such a problem at the present time.
  • R Baringer Feb 05, 2016 02:10:
    I've always has HP printers but the last two broke down in the first few months so I'd try a cannon. I'm having similar problems with directions as the other folks here. Hooking up to a wire less network is a pain in the neck. What's an "acce​ss point and wps button.