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Troubleshooting
Standard setup
The Target Access Point is Not Detected
Is the network device (router, etc.) turned on? If the network device is already turned on, turn it off, then turn it back
on.
Check the access point name/network name and network password of your access point or router.
Are the computer and network device configured?
Are the access point and printer installed in an open space where wireless communications are possible?
Is the access point operating in IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b?
After checking the above points, press the left Function button (A) on the printer to search for the access point again.
If the problem is not resolved, there may be other causes.
See also the sections below:
If SSID broadcast (connection via "ANY" SSID, etc.) is disabled or the stealth mode is enabled on the access point,
enable SSID broadcast (connection via "ANY" SSID, etc.) or disable the stealth mode, then press the left Function
button on the printer to search for the access point again.
Select Directly enter the access point name in the Select access point screen. Wireless connection settings of the
access point can be entered on the printer directly.
If "WPA/WPA2 Enterprise" is set as the security protocol (encryption standard) on the access point, change the
security protocol (encryption standard) and configure wireless connection settings again. "WPA/WPA2 Enterprise"
is not supported on this printer.
For details on how to change the security protocol (encryption standard) for the access point, refer to the manual
supplied with the access point or contact its manufacturer.
Multiple access points with the same name exist. Do you want to use multiple access points?
The message appears when multiple access points with the same name are found.

Comments to this Manuals

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Latest comments:

  • wendy stanley Aug 03, 2014 01:29:
    This is absolutely awful--- why don't you send a printed manual with the printer---​-? I am having a very hard time getting my new mx922 working--
  • Colleen Perron Apr 16, 2014 03:15:
    My computer crashed last week and I had to take it into Fry's last week and they brought it back down to manufactur​e and wiped out my Canon program and I can't find the disk. Some direction please, Colleen Perron
  • Wendy Dec 30, 2013 03:24:
    The color does not work properly
  • Brad Dec 26, 2013 04:26:
    How do I turn it off? The on button doesn't turn it off.
  • Sandra Nov 04, 2013 12:06:
    The copies are dark. It will not copy the image.
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