Troubleshooting - Lexmark 20T3650 - T 620n B/W Laser Printer User Manual

Troubleshooting

Problem
The elevator tray does not raise
when the loading door is closed,
or the elevator tray does not
lower when the door is opened
and the elevator down button is
pushed.
The elevator tray lowers
unexpectedly.
More than one sheet of paper is
fed or a sheet is fed improperly.
A paper jam occurs.
Rubber feed rollers do not turn to
advance paper.
Consistent misfeeds or jams in
the drawer.
Action
Check the following:
• The printer is properly attached to the 2000-
sheet drawer.
• The printer is powered on.
• The power cord is plugged firmly into the back
of the 2000-sheet drawer.
• The power cord is plugged into an outlet.
• The outlet has power to it.
Check to see if your printer is out of paper or has a
paper jam.
Remove the paper in the printer paper path and
check the paper stack to ensure the paper has
been loaded properly. Be sure to remove the top
and bottom sheets of each ream of paper that is
loaded. See page 21.
Check the following:
• The power cord is plugged firmly into the back
of the 2000-sheet drawer.
• The power cord is plugged into an outlet.
• The outlet has power to it.
Try the following:
• Flex the paper.
• Turn the paper over.
Check the following:
• Paper drawer is properly installed.
• Paper is loaded correctly.
• Paper is not damaged.
• Paper meets specifications.
• Paper guides are positioned correctly for the
paper size selected. See page 12.
2000-Sheet Drawer User's Guide
19