Troubleshooting - Yamaha TOOLS for TYROS Installation Manual

Troubleshooting

The driver cannot be installed.
• Is the USB cable connected correctly?
→ Check the USB cable connection.
→ Disconnect the USB cable, then connect it again.
Windows
• Is the USB function enabled on your computer?
→ When you connect the TYROS to the computer for the first
time, if the "Add New Hardware Wizard" does not appear, the
USB function on the computer may be disabled (see pages 4,
5). Perform the following steps.
1
Double-click "System" in the Control Panel to open the
System Properties window.
2
Double-click the "Device Manager" tab and make sure
that no "!" or "x" marks appear at "Universal serial bus
controller" or "USB Root Hub." If you see an "!" or "x"
mark, the USB controller is disabled. For more informa-
tion, refer to the owner's manual of your computer.
Windows
• Is any unknown device registered?
→ If driver installation fails, the TYROS will be marked as an
"Unknown device," and you will not be able to install the
driver. Delete the "Unknown device" by following the steps
below.
1
Double-click "System" in the Control Panel to open the
System Properties window.
2
Double-click the "Device Manager" tab. With the "View
devices by type" check box checked, look for "Other
devices."
3
If you find "Other devices," double-click it to extend the
tree to look for "Unknown device." If one appears, select it
and click the [Remove] button.
4
Remove the USB cable from the TYROS, and make the
connection again.
5
Install the driver again.
→ Windows 98/Me users
→ Windows 2000 users
When controlling the TYROS from your com-
puter via USB, the TYROS does not operate
correctly or no sound is heard.
• Did you install the driver?
→ Windows users
See page 4.
→ Macintosh users
See page 8.
• Is the USB cable connected correctly?
• Are the volume settings of the tone generator, playback
device, and application program set to the appropriate lev-
els?
• Have you selected an appropriate port in the sequence
software?
• Check whether the MIDI IN/OUT setting in the Utility mode
corresponds to the interface actually in use (USB or MIDI).
See page 4.
See page 5.
Playback response is delayed.
• Does your computer satisfy the system requirements?
→ Windows users
See page 3.
→ Macintosh users
See page 7.
Macintosh
• Is any other application or device driver running?
→ Turn off virtual memory.
→ Disable AppleTalk.
Cannot suspend or resume the computer cor-
rectly.
• Do not suspend the computer while the MIDI application is
running.
• If you are using Windows 2000, you may not be able to sus-
pend/resume normally, depending on the particular envi-
ronment (USB Host Controller, etc.). Even so, simply
disconnecting and connecting the USB cable will allow you
to use the TYROS functions again.
How can I delete or re-install the driver?
Windows Me/98
1
When the TYROS is recognized correctly, double-click
"System" in the Control Panel to open the System win-
dow.
2
Double-click the "Device Manager" tab, select
"YAMAHA USB MIDI Driver" and delete it.
3
Use the MS-DOS prompt or Explorer to delete the follow-
ing three files.
• \WINDOWS\INF\OTHER\YAMAHATYROS.INF
• \WINDOWS\SYSTEM\Xgusb.drv
• \WINDOWS\SYSTEM\Ymidusb.sys
• To delete the above files using Explorer, select "Folder Options" from
the Tool (View) menu, and select "Show all files (and folders)."
4
Disconnect the USB cable.
5
Restart the computer.
6
Re-install the driver (see page 4).
Macintosh
1
Delete the files in the following locations:
• [System Folder] → [Control Panels] → [YAMAHA
USB MIDI Patch]
• [System Folder] → [Extensions] → [USB YAMAHA
MIDI Driver]
• [System Folder] → [OMS Folder] → [YAMAHA
USB MIDI OMS Driver]
2
Restart the computer.
3
Install the driver (see page 8) and set up OMS (see page
9).
TOOLS for TYROS INSTALLATION GUIDE
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