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You can't switch your phone on
You can't make calls
You can't receive calls
Your phone won't unlock
Your PIN is blocked
Your PIN2 is blocked
Your SIM card won't work
Check the battery. Is it charged, properly fitted and are the contacts clean and dry? See 'Important Battery
Information'.
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check if your phone is powered on.
Check the Network Selection settings. Try Manual Selection, or try another network. See 'Network Search'.
Check your Operator coverage map.
Is
displayed? Check the Call Barring and Fixed Dialing settings.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check the Call Forwarding and Call Barring settings.
Check the Ringer and VibraCall™ alert settings. If both are off, there is no audible alert. See '
Vibrate'.
Have you inserted a new SIM card? Enter the new PIN code. See 'Entering Your SIM Card PIN Code'.
Do you have a replacement phone? Enter the default phone unlock code - 1234.
Have you forgotten the unlock code? Press
code).
Enter the PIN unblocking code supplied with your SIM card (see 'Unblocking Your Phone').
Enter the PIN2 unblocking code supplied with your SIM card (see 'Change SIM PIN2 Code').
Is the card inserted properly? See 'SIM Card Insertion/Removal'.
Is the gold chip visibly damaged or scratched? Return the card to your Service Provider.
Check the SIM contacts. If they are dirty, clean them with an antistatic cloth.
What to do if...
to change the unlock code (you will need your security
What to do if...
Ring or
91
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