Toshiba LX815-D1310 User Manual
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Toshiba LX815-D1310 User Manual

Toshiba lx815-d1310
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LX800 Series
User's Guide
If you need assistance:
❖
Technical support is available online at Toshiba's Web site at
support.toshiba.com
many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
in this guide.
At this Web site, you will find answers for
"If Something Goes Wrong" on page 99
GMAD00334011
09/12

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Summary of Contents for Toshiba LX815-D1310

  • Page 1 LX800 Series User’s Guide If you need assistance: ❖ Technical support is available online at Toshiba’s Web site at support.toshiba.com At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA,...
  • Page 3 Only Peripherals complying with the FCC Class B limits may be attached to this equipment. Operation with noncompliant peripherals or peripherals not recommended by Toshiba is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer's ports.
  • Page 4 The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 5 Regulatory Information The TOSHIBA Wireless LAN Mini PCI Card must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product. This device complies with the following radio frequency and safety standards.
  • Page 6 Bluetooth Special Interest Group. Always use Bluetooth cards from TOSHIBA in order to enable wireless networks over two or more (up to a total of seven) TOSHIBA computers using these cards. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 7 The radiated output power of the Bluetooth Card from TOSHIBA is far below the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card from TOSHIBA shall be used in such a manner that the potential for human contact during normal operation is minimized.
  • Page 8 (Sample shown below. Location of the label and manufacturing information may vary.) Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 9 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
  • Page 10 Blu-ray and Blu-ray Disc are trademarks of the BD Association. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.
  • Page 11 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste-to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 12: Table Of Contents

    Contents Introduction................17 This guide ...............19 Safety icons ............20 Other icons used..........20 Your computer’s features and specifications ..21 Other documentation ..........21 Service options ............21 Chapter 1: Getting Started............22 Setting up a work environment ......22 Precautions............23 Important information on your computer’s cooling fan ..........24 Setting up your computer ........24 Connecting to a power source ........25...
  • Page 13 Contents Registering your computer with Toshiba ....29 To Shut down your computer .........30 To Restart your computer ........30 To place your computer in Sleep mode....31 Adding optional external devices......32 Adding memory (optional) ........32 Installing a memory module ......32 Removing a memory module......37 Checking total memory ........39...
  • Page 14 Playing optical media ........63 Recording optical media ........64 Removing a disc with the computer on.....65 Removing a disc with the computer off ....65 Toshiba’s online resources ........65 Chapter 3: Computing............... 66 Toshiba’s energy-saver design........66 Power management ..........66 Charging the RTC battery........67 Power Plans............68...
  • Page 15 Contents Toshiba remote control...........79 Chapter 5: Utilities..............80 Desktop Assist ............81 Media & Entertainment ........82 Tools & Utilities ..........83 Support & Recovery .........84 ® eco Utility ..............85 Setting passwords ..........86 Using a supervisor password......86 Using a user password ........88 Deleting a user password........89 System Settings............90...
  • Page 16 Data and system configuration backup in ® the Windows operating system....117 If you need further assistance.......122 Contacting Toshiba .........122 Other Toshiba Internet Web sites......122 Toshiba’s worldwide offices........123 Appendix A: TOSHIBA Function Keys........124 Functions ..............124 Help file ............125 Display brightness ..........125 Internet and Media Control buttons ....125...

  • Page 17: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve energy.
  • Page 18 (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process.

  • Page 19: This Guide

    Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 20: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

  • Page 21: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page...

  • Page 22: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause...

  • Page 23: Precautions

    Getting Started ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. ❖ Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals. Precautions Your computer is designed to provide optimum safety and ease of use.

  • Page 24: Important Information On Your Computer's Cooling Fan

    Getting Started Setting up your computer ❖ Scan all new files for viruses. This precaution is especially important for files you receive via email or download from the Internet. Occasionally, even new applications you buy from a supplier may contain a computer virus.

  • Page 25: Connecting To A Power Source

    Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 26 Getting Started Connecting to a power source To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Plug the AC adaptor cord into the DC-IN on the back of the computer.

  • Page 27: Using The Computer For The First Time

    Getting Started Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it. See“Exploring Your Computer’s Features” on page 70 Adjust the display to a comfortable viewing angle. Small bright dots may appear on your screen display when you turn on your computer.

  • Page 28: Turning On The Power

    Getting Started Using the computer for the first time Remove the RF mini USB dongle cover, located on the back of the computer on the lower left corner. RF mini USB dongle cover RF USB dongle cover DC-IN (Sample Illustration) RF mini USB dongle cover Insert the mini USB dongle into the mini USB port.

  • Page 29: Initial Setup

    Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type in the requested information and complete the registration process. From the Start screen: Type Registration while in the Start screen, locate and complete the registration process.

  • Page 30: To Shut Down Your Computer

    Getting Started To Shut down your computer To Shut down your computer From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. ® When the Windows Charms appear, click the Settings ( Charm.

  • Page 31: To Place Your Computer In Sleep Mode

    Getting Started To place your computer in Sleep mode In the lower right of the screen click the Power ( ) icon. Restart option Power button (Sample Image) Restart Highlight Restart, and then click the Restart option. The computer closes all open applications, and restarts the operating system.

  • Page 32: Adding Optional External Devices

    Getting Started Adding optional external devices Adding optional external devices NOTE Before adding external devices, Toshiba recommends first setting up the software. After starting your computer for the first time you may want to: ❖ Add more memory (see “Adding memory (optional)” on page ❖...
  • Page 33 Getting Started Adding memory (optional) Installing a memory module with the computer’s power on will damage the computer, the module, or both. Always turn the computer's power off first. The computer has two memory slots—Slot A and Slot B. You can install one or two memory modules.
  • Page 34 Getting Started Adding memory (optional) Highlight Shut down while holding the Shift key, and then click the Shut down option. The computer closes all open applications, shuts down the operating system, and then turns off. Unplug and remove any cables connected to the computer, including the AC adaptor.
  • Page 35 Getting Started Adding memory (optional) Carefully remove the new memory module from its antistatic packaging, without touching its connector. Locate an empty memory module slot on the back of the computer. NOTE If no memory slot is available, you must remove a module by performing steps “Removing a memory module”...
  • Page 36 Getting Started Adding memory (optional) Firmly press the memory module into the memory slot’s socket at approximately a 30-degree angle (to the horizontal surface of the computer). (Sample Illustration) Inserting the memory module into the socket Once the module’s connector is fully inserted into the socket, press downward on the top edge of the module to seat the module into the latches at the sides of the socket.

  • Page 37: Removing A Memory Module

    Getting Started Adding memory (optional) NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A. Replace the memory module slot cover and secure it using the screw.
  • Page 38 Getting Started Adding memory (optional) Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode.

  • Page 39: Checking Total Memory

    Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode).

  • Page 40: Recovering The Internal Storage Drive

    Getting Started Recovering the Internal Storage Drive Recovering the Internal Storage Drive Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary. The following internal storage drive recovery options are available: Recovery option Description Creating recovery This option allows you to create the recovery media you media...

  • Page 41: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive Creating recovery media It is strongly recommended that you create recovery media. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your recovery media. Also, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery media.
  • Page 42 Click the Create button in the TOSHIBA Recovery Media Creator utility dialog box. Follow the on-screen prompts to complete the copy process.

  • Page 43: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive NOTE If you are copying the recovery files to DVDs, be sure to label each DVD in the set sequentially (for example, “1 of 3,” “2 of 3,” etc.), so that you will know in which order to insert the discs during recovery. For information on using the Recovery media you have created with the preceding steps, see “Restoring from recovery media”...

  • Page 44: Refresh Your Pc (With User's Data)

    Refresh your PC (with user’s data) Using “Refresh your PC” recovers your internal storage drive to factory default state and attempts to save your data. Toshiba does not guarantee successful data back-up. Please make a complete back up of your data to external media before executing the recovery. For more information, see “Backing up your work”...
  • Page 45 Get Started. The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page...

  • Page 46: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Click the Next button to begin. The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Click the Refresh button. Your system will restart.
  • Page 47 Getting Started Recovering the Internal Storage Drive Click Change PC Settings. The PC settings window appears. (Sample Image) PC settings screen Click General. Scroll down to “Remove everything and reinstall Windows,” and click Get Started. The “Reset your PC” screen appears. (Sample Image) Reset your PC screen...
  • Page 48 Getting Started Recovering the Internal Storage Drive Click the Next button. The “Do you want to fully clean your drive” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖ Just remove my files ❖...

  • Page 49: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications:...

  • Page 50: Connecting An External Device

    Getting Started Connecting an external device Connecting an external device You can easily attach an external device to your computer. To do this: Read the directions that came with the device to see if you first need to install new software. Connect the device’s video or USB cable to the port on the computer and to the device.

  • Page 51: Customizing Your Computer's Settings

    Getting Started Customizing your computer’s settings Customizing your computer’s settings There are several ways in which you can customize your computer to suit your particular requirements. You can go into your computer settings to make adjustments to your computer to suit your needs. From the Start or Desktop screen, move your pointer over the upper ®...

  • Page 52: Using A Computer Lock

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.

  • Page 53: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, you will lose all work since you last saved.

  • Page 54: Using The Wireless Mouse

    Learning the Basics Using the wireless mouse ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via external media, email, or download from the Internet.

  • Page 55: Replacing The Batteries

    Learning the Basics Using the wireless mouse Replacing the batteries Batteries are required to power the wireless mouse. The battery light glows red when the battery power is low. To replace the batteries: Save your work and turn the mouse upside down. Mouse ON/OFF switch Connect button Battery cover...

  • Page 56: Using The Wireless Keyboard

    Learning the Basics Using the wireless keyboard Using the wireless keyboard Your computer comes with a wireless keyboard. The wireless receiver comes installed on your computer. (Sample Illustration) Keyboard Replacing the batteries Batteries are required to power the wireless keyboard. The battery light glows red when the battery power is low.

  • Page 57: Keyboard Functions

    Learning the Basics Using the wireless keyboard Slide the keyboard ON/OFF switch to the ON position. If a battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations.

  • Page 58: Special Windows ® Keys

    Learning the Basics Touch screen ® Special Windows keys ® Windows Application key ® (Sample Illustration) Special Windows keys Your computer’s keyboard has one key and one button that have ® special functions in Windows ❖ ® Windows key—Toggles between the Desktop screen and the last app opened on the Start screen.

  • Page 59: Saving Your Work

    Learning the Basics Saving your work Below is an example using the Search field to start an app: move the pointer to the upper or lower right corner of the ® screen. When the Windows Charms appear click the Search ) Charm.

  • Page 60: Backing Up Your Work

    Learning the Basics Backing up your work Backing up your work Back up all the files you create in case something happens to your computer. You can back up your files to different types of media such as CDs, DVDs, external storage media, or to a network, if available.

  • Page 61: Viewing Blu-Ray Disc™ Movies

    Learning the Basics Using the optical disc drive Viewing Blu-ray Disc™ movies Your system may come with a Blu-ray Disc™ drive. Due to differences between High Definition and previous viewing capabilities, consider the following: ❖ Some Blu-ray Disc™ movies have online content that can be accessed from the disc.

  • Page 62: Inserting An Optical Disc

    Learning the Basics Using the optical disc drive Eject button—Press to release the disc tray. Do not press the eject button or turn off the computer while the drive in-use indicator light is glowing. Doing so could damage the disc or the drive.

  • Page 63: Playing Optical Media

    If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Push the disc tray in by pressing gently on the center of the tray until it clicks into place.

  • Page 64: Recording Optical Media

    Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain cases, your Toshiba optical disc drive may not record on certain optical media that bear the applicable logo, or play back optical media recorded by other computers or optical media recorders.

  • Page 65: Removing A Disc With The Computer On

    Gently press the tray in to close it. Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 66: Chapter 3: Computing

    It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods.

  • Page 67: Charging The Rtc Battery

    Computing Charging the RTC battery Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer’s configuration settings. When fully charged, it maintains this information for up to a month when the computer is powered off.

  • Page 68: Power Plans

    Computing Power Plans Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: ® While on the desktop, press the Windows , then click Power Options. ® (Sample Image) Windows Power Options window Select an appropriate plan for your work environment or create your own custom plan.

  • Page 69: Using The Eco Power Plan

    To learn how to access the utility, ® “eco Utility ” on page For more information on the TOSHIBA eco power plan, see the ® Help file in the eco Utility window.

  • Page 70: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can do in ® the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 71: Charms

    Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new Windows 8 functionality, refer ® to the Windows Help and Support. App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows Charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 72: Tiles

    Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system.
  • Page 73 Exploring Your Computer’s Features Exploring the desktop You may see various icons displayed on your system desktop, for example: Recycle Bin – Holds files you have deleted. You may be able to retrieve these files until you empty the Recycle Bin. ❖...

  • Page 74: Windows ® Store

    Exploring Your Computer’s Features ® Windows Store Typical tasks in the Notification area are Current time, Power usage mode, network connectivity status, and speaker volume. To activate a specific task, click the appropriate Notification area icon. Notifications There are many types of notifications you can employ to help you with the many tasks you perform every day.

  • Page 75: Connecting Your Computer To A Network

    NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 124. ® For help with common Wi-Fi networking problems, see “Wireless networking problems” on page 114.

  • Page 76: Recording Sounds

    Exploring Your Computer’s Features Exploring audio features Recording sounds You may record sounds using the computer’s internal microphone (available on certain models) or by connecting an optional external microphone. Using a microphone If you want to use an external microphone, connect it to the computer.

  • Page 77: Using The Web Camera

    Exploring Your Computer’s Features Using the Web Camera To play back sound files through external speakers or headphones: Locate the headphone jack on the computer. Using any necessary adapters, plug the cable from the headphones or external speakers into the headphone jack. The headphone jack requires a 16-ohm stereo mini connector.

  • Page 78: Inserting Memory Media

    Exploring Your Computer’s Features Using the Memory card reader To use a micro or mini SD™ Card, an SD™ adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another, use the drag-and-drop feature of the ®...

  • Page 79: Toshiba Remote Control

    (Available on certain models.) Your computer may have shipped with a remote control. You can use your Toshiba remote control to play music and videos, to view pictures, and to watch television applications. The remote control helps you navigate media windows on your computer just as a cable TV remote control navigates cable TV options or controls the playback of a video.

  • Page 80: Chapter 5: Utilities

    ❖ Desktop Assist ❖ ® eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep and Charge ❖ TOSHIBA function key ❖ PC Diagnostic Tool Utility ❖ PC Health Monitor ❖ Recovery Media Creator...

  • Page 81: Desktop Assist

    ❖ TOSHIBA Application Installer Desktop Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access Desktop Assist from the Start screen begin typing Desktop Assist, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 82: Media & Entertainment

    Utilities Desktop Assist Media & Entertainment The feature available in this category is TOSHIBA Video Player (Sample Image) Desktop Assist window – Media & Entertainment tab...

  • Page 83: Tools & Utilities

    Tools & Utilities The features that may be available in this category are: ❖ ® eco Utility ❖ Supervisor password ❖ System Settings ❖ TOSHIBA function key ❖ User password (Sample Image) Desktop Assist window – Tools & Utilities tab...

  • Page 84: Support & Recovery

    The features that may be available in this category are: ❖ PC Diagnostic Tool Utility ❖ PC Health Monitor ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ User’s Guide (Sample Image) Desktop Assist window – Support & Recovery tab...

  • Page 85: Eco Utility

    Utilities ® eco Utility ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing eco Utility, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 86: Setting Passwords

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 87 Utilities Setting passwords Click Supervisor Password. (Sample Image) Supervisor Password tab Click Set. Enter your password, and then enter it again to verify it. Click Set. NOTE Under User Policy, this option may or may not ask for password verification. Click OK to save your password as a text file.

  • Page 88: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.

  • Page 89: Deleting A User Password

    Utilities Setting passwords Deleting a user password To cancel the power-on password function: To access User Password from the Start screen, begin typing User Password, or while in the Desktop screen double-click the Desktop Assist icon. Click Tools & Utilities. Click the User Password icon.

  • Page 90: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool ® available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing System Settings, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 91: Sleep And Charge

    Utilities Sleep and Charge ❖ LAN—This tab allows you to set networking functions. ❖ SATA—Allows you to set conditions for SATA. ❖ Sleep and Charge—Sets advanced features when the computer is in sleep mode, hibernate mode, and shutdown state. See “Sleep and Charge”...

  • Page 92: Enabling/Disabling Usb Sleep And Charge

    Utilities Sleep and Charge NOTE ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.

  • Page 93: Power Supply Mode Settings

    If your device does not charge in Auto Mode, try using Alternate Mode. To select a different charging mode, use the Power supply mode drop-down list in the utility. (Sample Image) TOSHIBA Sleep Utility screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select.

  • Page 94: Toshiba Function Key

    Utilities TOSHIBA function key TOSHIBA function key Turns notifications for wireless status ON/OFF. (Sample Image) Function Key NOTE The TOSHIBA function key is disabled by default.

  • Page 95: Pc Diagnostic Tool Utility

    Refer to the online Help documentation within the application for additional help. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility:...

  • Page 96: Pc Health Monitor

    This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers.

  • Page 97: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 98: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: To access TOSHIBA Application Installer from the Start screen begin typing Application Installer, or while in the Desktop screen double-click the Desktop Assist icon.

  • Page 99: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

  • Page 100: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer Select the application you want to close, then click End Task. Closing the failed application should allow you to continue working. If it does not, continue with the next step. Close the remaining applications one by one by selecting the application name, then End Task.

  • Page 101: The Windows

    If Something Goes Wrong ® The Windows operating system is not working ® The Windows operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly.
  • Page 102 If Something Goes Wrong ® The Windows operating system is not working Reset your computer ❖ All of your personal files and apps are removed. ❖ Your computer settings are changed back to their defaults. For more information, see “Reset your PC” on page Advanced options Clicking this option presents you with another set of options: System Restore...

  • Page 103: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working ❖ Enable Safe Mode ® Starts Windows with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source of your problem.

  • Page 104: The Windows Operating System Can Help You

    ❖ click one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 105: Memory Problems

    If Something Goes Wrong Memory problems From the list of device(s), click Device Manger. To view the properties, double-click the device. The operating system displays the device Properties dialog box, which provides an array of tabs. They may include: ❖ The General tab, which provides basic information about the device.

  • Page 106: Power And The Battery

    If Something Goes Wrong Power and the battery If the error recurs, remove the memory module entirely and check for the error again. If removing the memory module eliminates the error, the memory module may be faulty. If the error recurs without the memory module installed, the error is not caused by the memory module.

  • Page 107: Display Problems

    If Something Goes Wrong Display problems You have connected an external keyboard and the operating system displays one or more keyboard error messages. You may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer's Web site.

  • Page 108: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them.
  • Page 109 If Something Goes Wrong Disk or storage drive problems Right-click the drive you wish to check. (Sample Image) Clicking on the drive In the pop-up menu, click Properties. The drive’s Properties box appears. Click the Tools tab. Click the Check button. The Error Checking box appears.

  • Page 110: Optical Disc Drive Problems

    If Something Goes Wrong Optical disc drive problems From the Optimize Drives menu click the drive you wish to defragment. Click the Optimize button. The system will display the status as it optimizes and defragments the drive. Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures.
  • Page 111 For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the application’s needs.

  • Page 112: Sound System Problems

    ❖ Blu-ray Disc™ player does not support DVD playback. Please ® use Windows Media player or "TOSHIBA DVD Player" for DVD playback. ❖ Blu-ray Disc™ playback feature support may vary with each Blu-ray Disc™. Please contact content publisher directly with any questions.

  • Page 113: Printer Problems

    If Something Goes Wrong Printer problems The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. Make sure you have connected the microphone to the microphone jack and the speakers to the headphone jack. Adjust the volume control. Printer problems This section lists some of the most common printer problems.

  • Page 114: Wireless Networking Problems

    NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 124. ❖ Use IPCONFIG to verify that the computer has a useful IP address one other than the private address of ®...

  • Page 115: Dvd And Blu-Ray Disc™ Operating Problems

    If Something Goes Wrong DVD and Blu-ray Disc™ operating problems Click Command Prompt. Enter , and then press IPCONFIG/ALL ENTER The IP address for each active network adapter will be displayed. ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your computer's RJ45 Ethernet port.

  • Page 116: Develop Good Computing Habits

    Device Manager to view the optical disc drive properties. Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM or BD-ROM movie or title.

  • Page 117: Data And System Configuration Backup In The Windows

    If Something Goes Wrong Develop good computing habits On a regular basis, back up the information stored on your internal storage drive. ® Use Windows to back up files, or the entire computer, to an optical disc, USB drive, or external hard disk. Here are some ways you can do this: ❖...
  • Page 118 If Something Goes Wrong Develop good computing habits Saving system configuration with restore points ® The System Restore feature of the Windows operating system ® quickly creates restore points ‘snapshots’ of your Windows operating system configuration and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control ®...
  • Page 119 An external hard drive is recommended in case the internal storage drive fails. No additional software is required. Most of the optical disc drives built into recent Toshiba computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 120 If Something Goes Wrong Develop good computing habits Click Save backup copies of your files with File History under the System and Security heading. Follow the on-screen instructions to back up your files. ® For additional Help, while in the Windows Desktop screen, press ®...
  • Page 121 2 if no critical data has changed. USB Sleep and Charge is not working. USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary.

  • Page 122: If You Need Further Assistance

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com...

  • Page 123: Toshiba's Worldwide Offices

    Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 124: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Help ❖ Display Brightness ❖...

  • Page 125: Help File

    This TOSHIBA function key launches the Windows ® Media Player. This TOSHIBA function key allows you to return to the preceding track on the disc. This TOSHIBA function key allows you to start playing the disc, or pause it if currently playing.

  • Page 126: Volume Mute

    Disables the wireless antenna ❖ Enables the wireless antenna Keyboard Function keys This TOSHIBA function key allows you to zoom out. This TOSHIBA function key allows you to zoom in. Zoom (Display resolution) This TOSHIBA function key switches screen resolution.

  • Page 127: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 128: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bits per second Compact Disc CD-ROM Compact Disc Read-Only Memory...
  • Page 129 Glossary Dots Per Inch Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory eSATA external Serial Advanced Technology Attachment File Allocation Table Federal Communications Commission gigabyte GBps gigabytes per second Hard Disk Drive HDMI High-Definition Multimedia Interface High-Definition Multimedia Interface Consumer HDMI CEC Electronics Control...
  • Page 130 Glossary Real-Time Clock Secure Digital SDRAM Synchronous Dynamic Random Access Memory Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. active-matrix display—A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology.
  • Page 131 Glossary backup—A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)—See BIOS. baud rate—The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second).
  • Page 132 Glossary cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD—An individual compact disc. See also CD-ROM. CD-ROM (Compact Disc Read-Only Memory)—A form of high- capacity storage that uses laser optics instead of magnetic means for reading data.
  • Page 133 Glossary CPU—See Central Processing Unit (CPU). CPU cache—A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and applications. See also cache, L1 cache, L2 cache. cursor—An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data.
  • Page 134 Glossary disk drive—The device that reads and writes information and applications on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. document—Any file created with an application and, if saved to disk, given a name by which it can be retrieved.
  • Page 135 Glossary external device—See device. file—A collection of related information, saved on disk with a unique name. A file may be an application, information used by an application, or a document. See also document. File Allocation Table (FAT)—The section of a storage drive that keeps track of the location of stored files.
  • Page 136 HDMI cables. See also HDMI. Hibernation—A feature of many Toshiba computers that saves to the internal storage drive the current state of your work, including all open files and applications, when you turn the computer off. When you turn on the computer again, your work is returned to the same state it was when the computer was turned off.
  • Page 137 Glossary L1 (level one) cache—Memory cache built into the processor to help improve processing speed. See also cache, CPU cache, L2 cache. L2 (level two) cache—Memory cache installed on the motherboard to help improve processing speed. It is slower than L1 cache and faster than main memory.
  • Page 138 Glossary MIDI (Musical Instrument Digital Interface)—A standard for connecting musical instruments, synthesizers, and computers. The MIDI standard provides a way of translating music into a form computers can use, and vice versa. motherboard—The computer’s main circuit board that contains the processor, memory, and other primary components.
  • Page 139 Glossary PC Card—A credit-card-sized expansion card designed to increase the capabilities of computers. PC Cards provide functions such as modem, fax/modem, hard disk drive, network adapter, sound card, or SCSI adapter. peripheral—Any device, such as a printer or joystick, that is attached to the computer and controlled by the computer’s CPU.
  • Page 140 Glossary reboot—See boot, restart. removable disk—A disk that can be removed from a disk drive. A Flash drive is one example of a removable disk. resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi).
  • Page 141 Glossary ® Start screen —Displays the new Windows operating system look and feel. ® Suspend—A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again.
  • Page 142 Glossary Web—See World Wide Web. ® Wi-Fi —A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. World Wide Web (www)—The worldwide network of Web sites linked together over the Internet.

  • Page 143: Index

    Index Blu-ray Disc™ using 61 AC adaptor 25 button AC power 66 eject, optical disc drive 62 accessing power 28 network 75 adding memory caring for your computer 51 check total memory 39 cleaning the computer 51 memory (optional) 32 communications optional external devices 32 set up 74...
  • Page 144 Index computer to a network 75 Start screen 70 power cord/cable 26 connecting 25 files power source 26 backing up 53 cooling fan saving 59 adequate ventilation 24 Function keys customize disabling or enabling wireless computer settings 51 devices 126 display brightness 125 data/entire system backup Help file 125...
  • Page 145 Notification area 73 Ctrl keys 57 notifications 74 Fn key 57 function keys 57 special Windows® keys 58 online resources troubleshooting 106 Toshiba 65 keys optical disc Ctrl Fn Alt 57 Auto-Run feature 63 function keys 57 handling 63 inserting 62...
  • Page 146 (optional) 32 safety 23 communications 74 printer computer 24 troubleshooting 113 software problem solving Setup Wizard 29 contacting Toshiba 122 work environment 22 Startup options 101 settings customize computer settings 51 Shut down recording sounds 76 computer 30 recovery...
  • Page 147 113 Toshiba restore points 118 online resources 65 screen does not look correct/ registering computer flickers 107 Toshiba Web site 29 slow Internet connection 103 worldwide offices 123 sound system 112 Toshiba accessories sound, Blu-ray Disc™ 111 memory 32...
  • Page 148 Index using a microphone 76 computer lock 52 DVDs 60 eco power plan 69 Memory card reader 77 optical disc drive 60 Web Camera 77 using the wireless mouse 54 Utilities 80 warranty standard limited warranty 21 Web Camera using 77 Web sites 122 Wi-Fi®...

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