Toshiba QOSMIO G20 Maintenance Manual
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Toshiba QOSMIO G20 Maintenance Manual

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Table of Contents

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1
Toshiba Personal Computer
QOSMIO G20
Maintenance Manual
TOSHIBA CORPORATION
File Number 960-511
[CONFIDENTIAL]

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Table of Contents
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Summary of Contents for Toshiba QOSMIO G20

  • Page 1 Toshiba Personal Computer QOSMIO G20 Maintenance Manual TOSHIBA CORPORATION File Number 960-511 [CONFIDENTIAL]...
  • Page 2 © 2005 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.
  • Page 3 This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer QOSMIO G20. NOTE: Each model of QOSMIO G20 has a different configuration. For each model’s configuration, refer to the parts list dedicated to it. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.
  • Page 4 The manual is divided into the following parts: Chapter 1 Hardware Overview describes the QOSMIO G20 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.
  • Page 5 Text that you are instructed to type in is shown in the boldface type below: DISKCOPY A: B: The display Text generated by the QOSMIO G20 that appear on its display is presented in the type face below: Format complete...

  • Page 6: Table Of Contents

    2.10 Optical Disk Drive Troubleshooting................ 2-53 2.11 Modem Troubleshooting..................2-55 2.12 LAN Troubleshooting....................2-57 2.13 Wireless LAN Troubleshooting................2-58 2.14 Bluetooth Troubleshooting ..................2-61 2.15 Sound Troubleshooting.................... 2-64 2.16 TV Tuner Troubleshooting ..................2-66 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 7 Log Utilities ......................3-59 3.24 Running Test......................3-61 3.25 Floppy Disk Drive Utilities..................3-62 3.26 System Configuration ....................3-67 3.27 Wireless LAN Test Program (Intel-made b/g)............3-69 3.28 Wireless LAN Test Program (Intel-made a/b/g)............3-73 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 8 CPU fin & CPU ....................... 4-53 4.22 VGA fan & VGA fin....................4-56 4.23 GMCH heat sink ...................... 4-58 4.24 Speaker (R) ......................4-59 4.25 TV antenna board..................... 4-60 4.26 System board......................4-61 viii [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 9 Display Codes .................... D-1 Appendix E Key Layout....................E-1 Appendix F Wiring Diagrams..................F-1 Appendix G BIOS Rewite procedures................G-1 Appendix H EC/KBC Rewrite procedures..............H-1 Appendix I Reliability.....................I-1 Appendix J Maintenance of TOSHIBA RAID ...............J-1 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 10 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 11: Hardware Overview

    Chapter 1 Hardware Overview [CONFIDENTIAL]...
  • Page 12 Hardware Overview 1-ii [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 13 LCD Module ..................1-15 1.6.2 FL Inverter Board................1-16 Power Supply ......................1-17 Batteries ........................1-20 1.8.1 Main Battery..................1-20 1.8.2 Battery Charging Control ..............1-21 1.8.3 RTC battery ..................1-22 AC Adapter ......................1-23 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-iii...
  • Page 14 Time required for charges of main battery ..........1-21 Table 1-10 Data preservation time ................. 1-21 Table 1-11 Time required for charges of RTC battery........... 1-22 Table 1-12 AC adapter specifications ................1-23 1-iv [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 15: Features

    1 Hardware Overview 1.1 Features Features Features The QOSMIO G20 series are high performance all-in-one PCs running a Pentium-M processor. The features are listed below. Microprocessor Microprocessor that is used will be different of the model. ® ® Intel Mobile Pentium Pentium-M 1.60GHz (Processor Number : 730)
  • Page 16 This enables a communication to devices that support Bluetooth Version 1.2/1.1/. Adopting AFH (Adaptive Frequency Hopping), reduce the interference with the wireless communication in 2.4GHz. It can be switched on or off with a switch on the computer. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 17 S/PDIF This port can send or receive the digital sound data with the equipment like CD, MD Player. (This port is also used for headphone I/F.) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 18: Figure 1-1 Front Of The Computer And The System Units Configuration

    1.1 Features 1 Hardware Overview Figure 1-1 shows the front of the computer and the system units configuration. Figure 1-1 Front of the computer and the system units configuration [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 19: System Block Diagram

    1 Hardware Overview 1.2 System Block Diagram System Block Diagram Figure 1-2 shows the system block diagram. Figure 1-2 System block diagram QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 20 224KB used for system BIOS 64KB used for VGA-BIOS 60KB used for Intel PXE 32KB used for ACPI 16KB used for MBI 17KB used for booting 16KB used for Parameter Block 19KB are reserved [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 21 - GPIO - 609-ball 31mmx31mm micro BGA Package PC card controller (PCI7411, Texas Instrument-made) - PCI Interface (PCI Rev. 2.3) - PC Card Controller - IEEE1394 Controller - Flash Media Controller - SD Host Controller QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 22 PSC (Toshiba-made TMP87PM48U x 1) Clock Generator (ICS-made 954204BGFT x 1) EC/KBC (Renesas-made M306KA x 1) FWH (ST-Micro-made M50FW080N1 x 1) AC97-CODEC (ADI-made AD1981 x 1) Audio AMP (Matsushita-made AN12941A-VF x1) SVP EX (Trident-made 7052-LF x 1) [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 23 The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MODEM jack. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 24: Figure 1-3 2.5-Inch Hdd

    Figure 1-3 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications. Figure 1-3 2.5-inch HDD Table 1-1 2.5-inch HDD dimensions Standard value Parameter FUJITSU FUJITSU TOSHIBA G8BC0001R610 G8BC0001R810 HDD2D30BZK01 Width (mm) 70.0 Outline Height (mm) dimensions 100.0 Depth (mm) 99 (max) Weight (g) 1-10 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 25: Table 1-2 2.5-Inch Hdd Specifications

    100GB Speed (RPM) 5,400 Positioning Minimum - ms time Average - ms (read) Maximum - ms Data transfer To/From Media - MB/s (max) speed To/From Host -GB/s (max) Data Buffer size Power-on-to-ready (sec) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-11...

  • Page 26: Optical Drive

    Figure 1-4 DVD Super Multi drive (Double-Layer) Table 1-3 DVD Super Multi drive (Double-Layer) outline dimensions Parameter Standard value MATSUSHITA-KOTOBUKI Maker (G8CC0002CZ10) Outline Width (mm) dimensions (excluding Height (mm) 12.7 projections) Depth (mm) 129.0 Mass (g) 179 (±15) 1-12 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 27: Table 1-4 Dvd Super Multi Drive (Double-Layer) Specifications

    Ultra DMA mode 33.3 MB/s(Ultra DMA MODE2 supported) CD-ROM 150 (Random) Access time (ms) DVD-ROM 180 (Random) Buffer memory CD-DA, CD-ROM, CD-ROM XA, Photo CD, CD-Extra(CD+), CD-text Supported disk format DVD-R, DVD-RW (Ver1.1) DVD+R/+RW, DVD Video, DVD-RAM (2.6GB/4.7GB) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-13...

  • Page 28: Keyboard

    Figure 1-7 is a view of the keyboard. Figure 1-5 Keyboard See Appendix E for details of the keyboard layout. 1-14 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 29: Tft Color Display

    (G33C0002K110) Number of Dots 1,440(W) × 900(H) Dot spacing (mm) 0.255 (H) x 0.255 (V) Display range (mm) 367.2 (W) x 229.5 (H) Outline dimensions 382.2 (w) x 246.8 (H) x 10.0(max) (D) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-15...

  • Page 30: Table 1-6 Fl Inverter Board Specifications

    Specifications Item G71C0004F310 Input Voltage (V) 5 (DC) Power (W) Voltage (V) 900 (rms) Power (W/VA) 7W / 10VA Output (x 2 output ; MAX 13W) Current 7 (rms) (f=70KHz)(mA) (x 2 output) 1-16 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 31: Power Supply

    6. Provides more accurate detection of a low battery. 7. Calculates the remaining battery capacity. 8. Controls the transmission of the status signal of the main battery. Table 1-11 lists the power supply output specifications. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-17...

  • Page 32: Table 1-7 Power Supply Output Rating

    ICH6-M, EC/KBC, PSC, IR Cont. CRT, ICH6-M, FL inverter, LEDs, HDD (SATA), ODD, KB, PAD, Bluetooth power ICH-S5V ICH6-M ICH-S3V ICH6-M ICH1R5-S1V ICH6-M SND-P5V AN12941 A4R7-P4V AD1981B, AN12941 Yes / No PC-Card, USB power ICH6-M, MAX6501, LED 1-18 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 33 1 Hardware Overview 1.7 Power Supply Table 1-11 Power supply output rating (2/2) Power supply （Yes/No） Name Voltage Power OFF Power OFF Object (Suspend mode) (Boot mode) Battery 2.0 -3.5 ICH6-M (RTC) TC-S5V Touch sensor QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-19...

  • Page 34: Table 1-8 Battery Specifications

    1.8.1 Main Battery The main battery is the primary power supply for the computer when the AC adapter is not connected. In Standby, the main battery maintains the current status of the computer. 1-20 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 35: Table 1-9 Time Required For Charges Of Main Battery

    When turning off the power in being charged fully, the preservation time is as following Table 1-14. Table 1-10 Data preservation time Condition preservation time Standby About 4 days Shutdown About 35 days QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-21...

  • Page 36: Table 1-11 Time Required For Charges Of Rtc Battery

    Table 1-15 lists the Time required for charges of RTC battery and data preservation time. Table 1-11 Time required for charges of RTC battery Condition Time Power ON (Lights Power LED) About 8 hours Data preservation tome (Full-charged) About 30 days 1-22 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 37: Table 1-12 Ac Adapter Specifications

    Table 1-12 AC adapter specifications Parameter Specification G71C0002R610 Power 120W (Peak 150W) Input voltage AC 100 to 240V Input frequency 50Hz/60Hz Input voltage 1.7A or less Output voltage DC 15V Output current 8.0A QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 1-23...
  • Page 38 1.9 AC Adapter 1 Hardware Overview 1-24 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 39: Troubleshooting Procedures

    Chapter 2 Troubleshooting Procedures [CONFIDENTIAL]...
  • Page 40 2-ii [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 41 Diagnostic Test Program Execution Check ......2-46 Procedure 2 Connector Check and Replacement Check......2-47 Touch pad Troubleshooting ..................2-48 Procedure 1 Diagnostic Test Program Execution Check ......2-48 Procedure 2 Connector Check and Replacement Check......2-49 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-iii...
  • Page 42 TV Tuner Troubleshooting ..................2-66 Procedure 1 Connector Check and Replacement Check......2-66 2.17 Bridge media Slot Troubleshooting ................. 2-67 Procedure 1 Check on Windows XP............2-67 Procedure 2 Connector Check and Replacement Check......2-67 2-iv [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 43 Debug port (Suspend mode) error status ............. 2-29 Table 2-6 Debug port (Resume mode) error status ............2-32 Table 2-7 FDD error code and status ................2-38 Table 2-8 2.5” Hard disk drive error code and status........... 2-44 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 44 2-vi [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 45: Troubleshooting

    1. Phillips screwdrivers (For replacement procedures) 2. Implements for debugging port check • Toshiba MS-DOS system FD • RS-232C cross cable • Test board with debug port test cable • PC for displaying debug port test result QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 46 There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g> Connection of modem [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 47: Troubleshooting Flowchart

    Before going through the flowchart steps, verify the following: Ask him or her to enter the password if a password is registered. Verify with the customer that Toshiba Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.
  • Page 48 2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures Figure 2-1 Troubleshooting flowchart (1/2) [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 49 2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart Figure 2-1 Troubleshooting flowchart (2/2) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 50 11. If an error is detected on the bluetooth test, perform the bluetooth Troubleshooting Procedures in Section 2.14. 12. If an error is detected on the sound test, perform the Sound Troubleshooting Procedures in Section 2.15. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 51: Power Supply Troubleshooting

    The battery level is low while the system power is ON. (even intervals) Blinks orange once The system is driven by only a battery and the battery level (at being switched on) is low. Doesn’t light Any condition other than those above. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 52 Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or blue, go to Procedure 4. NOTE: Use a supplied AC adapter G71C0002R610. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 53 “0” On for half second Interval between data bits Off for half second The error code begins with the least significant digit. Example: Error code 11h (Error codes are given in hexadecimal format.) Start QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 54 Common Dock output voltage is over 16.5V. Current from the DC power supply is over 12.0A. Current from the DC power supply is over 0.5A when there is no load. Abnormal current has been sensed. 2-10 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 55 1R5-C1 voltage is 1.275V or less while the computer is suspended. 1R5-C1 voltage is abnormal while the computer is shutdown. (CV support) 1R5-C1 voltage is 1.275V or less when the computer is booting up. (CV support) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-11...
  • Page 56 E5V voltage is 4.50V or less when the computer is booting up. E5V voltage is 4.50V or more when the computer is powered off. E5V voltage is 4.50V or less while the computer is suspended. 2-12 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 57 PTV voltage is 0.68V or less when the computer is booting up. PTV voltage is 0.68V or more when the computer is powered off. PTV voltage is 0.68V or less while the computer is suspended. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-13...
  • Page 58 Connect a new AC adapter and AC power cord. If the problem still occurs, go to Procedure 5. Check 3 In the case of error code 21h: Go to Procedure 3. Check 4 For any other errors, go to Procedure 5. 2-14 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 59: Procedure 3 Connection Check

    If the battery pack is still not charged, go to Check 5. Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go to Procedure 5. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-15...

  • Page 60: Procedure 5 Replacement Check

    Battery signal harness or battery power harness may be faulty. Replace it with a new one. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one. 2-16 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 61: System Board Troubleshooting

    Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-17...
  • Page 62 Go to Procedure 3. WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE. If any other error message displays, perform Check 3. 2-18 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 63 (16) PIC #1 ERROR (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) HDD #0 ERROR (21) HDD #1 ERROR (22) NO FDD ERROR (23) TIMER INTERRUPT ERROR (24) RTC UPDATE ERROR QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-19...
  • Page 64 The D port status is displayed in the following form; 6. When the D port status is FFFFh (normal status), go to Procedure 4. 7. When the D port status falls into any status in Table 2-4, execute Check 1. 2-20 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 65 Transits to System BIOS IRT F003h BIOS rewrite Initialization of ICHM. D31 DRAM configuration Permission of cache (L1 cache only) Memory clear Transition to real mode and copy of BIOS to RAM QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-21...
  • Page 66 Initialization of MCHM (before DRAM recognition) Initialization of ICH6M.D31.Func0 Initialization of ICH6M.D31.Func1 Initialization of USB.Func0,1,2,7 Initialization of ICH6M.D31.Func3 Initialization of ICH6M.D31.Func5 Initialization of FLUTE Initialization of PIT channel 1 (Setting the refresh interval “30µs”) 2-22 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 67 Resume error F176H Checksum check of PnP RAM Resume error F177H To resume process (RESUME_MAIN) Resume error process Returns the CPU clock to “Low” Prohibition of all SMI Clears resume status Return to ROM QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-23...
  • Page 68 Dividing procedures for time measuring by IRT Setting for clock generator CPU Initialization Update of micro code Judge of CPU type Geyserville support check Setting of CPU clock to “high" Graphics Aperture Size setting 2-24 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 69 H/W setting based on resource F109h Task generation for waiting PnP resource making completion PnP H/W initialization PC card slot initialization PCI automatic configuration Making of work for automatic configuration Acquisition of PCI IRQ QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-25...
  • Page 70 Check of convention memory in the protected mode (boot) F114h EXT_MEM_CHECK Check of exception in the protected mode (boot) F115h Check of exception in the DPORT= F116H when error protected mode INIT_SYS_MEM Initialization of conventional memory (Reboot) 2-26 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 71 Copying ACPI table to uppermost of extension memory Waiting for completion of BIOS rewriting of PSC version Waiting for completion of setting clock generator When error occurred, halts at DPORT=F11FH Cancel of NMI Mask TIT check sum QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-27...
  • Page 72 Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clearance of PWRBTN_STS Enabling POWER Button Measure on chip set defective F120h Clearance of IRT status Update of check sum of Runtime side FFFFh 2-28 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 73 Clearing of data for Remote Lockout Storing of USB register Halt of HC Storing CPU register (to work at high-speed) Permission of system area, memory cache Suspending of HDD Storing KBC,SCC and MOUSE Storing of PCI device QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-29...
  • Page 74 Power LED control during suspending Isolates built-in LAN. Makes the power of sound off. Model-unique processing just before F13Bh suspending Waiting for completion of dividing for suspending Stops dividing of extension command for power off. 2-30 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 75 SMRAM Calculates the checksum of system BIOS in Checksum does not match during IRT and F13Dh the IRT side Runtime Setting status of suspend completion Prohibition of L1&L2 Power off Completion of BIOS QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-31...
  • Page 76 Setting of Graphics Aperture Size Recovery of PIC register Initialization 2 of devices necessary for AC'97 control initialization before initializing PCI bus Initializing of temperature control information Initializing of KBC VGA display-off and Reset control 2-32 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 77 Waiting for VGA power on Call of VGA BIOS F126h F128h Processing of password for RESUME F129h Recovery of each device(3) Recovery of DMAC register PnP Resume processing (2 Motor-off of disabled HDD QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-33...
  • Page 78 Enables Power Button Measures against chip set defective Waiting for the completion of recovery of VGA register Recovery of PIT register Recovery of PCI configuration register Recovery of PIC MASK Executing of driver for RESUME 2-34 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 79 Recovery of write-protected status before FFFFh (In ACPI mode / not in ACPI mode) Returning to the main process NOTE: Status outputted by the test means the last error detected in the debug port test. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-35...

  • Page 80: Procedure 4 Replacement Check

    If an error is detected during these tests, go to Procedure 4. Procedure 4 Replacement Check System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one. 2-36 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 81: Usb Fdd Troubleshooting

    Procedure 2. Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-37...
  • Page 82 “write enable”. If any other message appears, perform Check 2. Write protected Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. 2-38 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 83: Procedure 3 Connector Check And Replacement Check

    1. Cable can not be disconnected from the connector. 2. Cable is connected straight to the connector. 3. Cable is connected all the way seated in the connector. 4. Cable can not be broken. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-39...
  • Page 84 SJ board may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 6. Check 6 System board may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. 2-40 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 85: Hdd Troubleshooting

    User’s Manual. Procedure 1 Partition Check Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks: Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you can change to drive C, go to Procedure 2.
  • Page 86 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3. 2-42 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 87 Using the Diagnostic Disk, format 2.5” HDD with a format option (physical format). If HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command. If you cannot format 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-43...
  • Page 88 HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR 2-44 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 89 Chapter 4, Replacement Procedures and check the operation. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-45...

  • Page 90: Keyboard Troubleshooting

    ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning properly. 2-46 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 91 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-47...

  • Page 92: Touch Pad Troubleshooting

    3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning properly. 2-48 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 93 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-49...

  • Page 94: Display Troubleshooting

    Insert the Diagnostics disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3. 2-50 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 95 If the connection is loose, reconnect firmly and restart the computer. If the problem still occurs, go to Procedure 4. <LCD module> Fluorescent lamp LCD/FL cable <FL inverter> <System board> HV cable CN5000 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-51...
  • Page 96 Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 5. Check 5 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedure. 2-52 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 97: Optical Disk Drive Troubleshooting

    Chapter 4. If the problem still occurs, perform Check 3. Check 3 ODD relay board may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 4. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-53...
  • Page 98 ODD flexible cable may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 5. Check 5 System board may be faulty. Replace it with new one following the instructions in Chapter 4. 2-54 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 99: Modem Troubleshooting

    Modem jack SD board Flexible cable Modem cable CN3021 CN9500 <System board> If any connector is disconnected, connect it firmly and return to Procedure 1. If the problem still occurs, perform Check 2. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-55...
  • Page 100 Replace it with a new one following the instructions in Chapter 4. If the problem still occurs, perform Check 6. Check 6 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. 2-56 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 101: Lan Troubleshooting

    LAN harness may be faulty. Replace it with a new one. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-57...

  • Page 102: Wireless Lan Troubleshooting

    LAN. Perform the test following the instructions described in Chapter 3. If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2. 2-58 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 103 Wireless LAN card. If wireless LAN antenna cables are not connected properly, connect them firmly and perform Procedure 1. If the problem still occurs, go to the procedure 3. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-59...

  • Page 104: Procedure 3 Replacement Check

    Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. 2-60 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 105: Bluetooth Troubleshooting

    Bluetooth. You will need a second computer that can communicate by Bluetooth. Perform the test following the instructions described in Chapter 3. If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-61...
  • Page 106 Make sure that Bluetooth antenna cable is firmly connected to the connector on Bluetooth module. If Bluetooth antenna cable is not connected properly, connect them firmly and perform Procedure 1. If the problem still occurs, go to the procedure 3. 2-62 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 107 Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 2-63...

  • Page 108: Sound Troubleshooting

    CN9510 External J6001 microphone DS6000 CN6002 CN6003 Headphone Speaker (L) Speaker (R) As the connection may be defective, disassemble the PC and check each connection. If the problem still occurs, go to Procedure 3. 2-64 QOSMIO G20 Maintenance Manual (960-511)
  • Page 109 Chapter 4. If the problem still occurs, perform Check 9. Check 9 System board may be faulty. Replace it with a new one following the instructions in Chapter 4. QOSMIO G20 Maintenance Manual (960-511) 2-65...

  • Page 110: Tv Tuner Troubleshooting

    Replace them with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 6. Check 6 System board may be faulty. Replace it with new one following the instructions in Chapter 4. 2-66 QOSMIO G20 Maintenance Manual (960-511)

  • Page 111: Bridge Media Slot Troubleshooting

    Bridge media card may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. If the problem continues, perform Check 3. Check 3 The System Board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. QOSMIO G20 Maintenance Manual (960-511) 2-67...

  • Page 112: Pci Expresscard Slot Troubleshooting

    (3) Make sure that the following device is recognized on the Device Manager window. USB 2.0 5in1 ExpressCard USB Device (4) After confirmation, take a “Safety Remove” procedure and pull out the USB2.0 5in1 ExpressCard. 2-68 QOSMIO G20 Maintenance Manual (960-511)

  • Page 113: Tests And Diagnostics

    Chapter 3 Tests and Diagnostics [CONFIDENTIAL]...
  • Page 114 3 Tests and Diagnostics 3-ii [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 115 3.15 Real Timer Test......................3-37 3.16 NDP Test........................3-39 3.17 Expansion Test......................3-40 3.18 CD-ROM/DVD-ROM Test ..................3-42 3.19 Error Code and Error Status Names................. 3-43 3.20 Hard Disk Test Detail Status..................3-46 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-iii...
  • Page 116 3.30.4 IEEE1394 test..................3-95 3.31 Sound Test program....................3-96 3.31.1 Sound (Standard) test ................. 3-96 3.31.2 Sound (Legacy) test................3-98 3.31.3 CD Sound (Standard) test..............3-99 3.31.4 CD Sound (Legacy) test ..............3-101 3-iv [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 117 3 Tests and Diagnostics 3.32 SETUP ........................3-102 3.32.1 Function Description ................ 3-102 3.32.2 Accessing the SETUP Program............3-104 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 118 Table 3-4 Error register contents..................3-47 Table 3-5 Error message..................... 3-88 Table 3-6 Error code for Bluetooth test (BD_ADDR) ............3-89 Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT)........3-93 3-vi [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 119: The Diagnostic Test

    3.1.1 Diagnostics menu The DIAGNOSTIC MENU consists of the following functions. DIAGNOSTIC TEST ONLY ONE TEST HEAD CLEANING LOG UTILITIES RUNNING TEST FDD UTILITIES SYSTEM CONFIGURATION EXIT TO MS-DOS QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 120 A cleaning kit to clean the floppy disk drive heads (Head Cleaning) An external display supporting monitor ID (Expansion test) A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test) A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test)

  • Page 121: H/W (Hardware) Initial Information Setting Tool

    The Diagnostics Disk (Main T&D) A LAN wraparound connector (E2PROM test) 3.1.3 Heatrun test program The heatrun test starts automatically after the selection. You will need the following equipment to perform this program. The Diagnostics Disk (Main T&D) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 122: Executing The Diagnostic Test

    3.2.1 Diagnostics menu (T&D) After pressing 1 and Enter in the startup menu, the following menu appears. TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 – ONLY ONE TEST...
  • Page 123 Set the highlight bar to 1, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTIC TEST MENU : 1 - SYSTEM TEST 2 - MEMORY TEST...

  • Page 124: Dmi Read

    Selecting YES of TEST LOOP increases the pass counter by one, each time the test cycle ends and restarts the test cycle. Selecting NO returns the process to the subtest menu after the test is complete. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 125: Initial Configuration

    For more details on this test, refer to the section 3.4. 3.2.3 Heatrun test program Heatrun test starts executing the same subtest as 3.24 RUNNING TEST. For more details on this test, refer to the section 3.4. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 126: Check Of The Raid Configuration

    3 Tests and Diagnostics Check of the RAID configuration Following screen is displayed for checking the RAID configuration and specifying a failed drive. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status...
  • Page 127 Indicates critical condition that one HDD is failed in the RAID-0 that does not have redundancy. “OPTIMAL” is displayed in the case of (1) and “not OPTIMAL” is displayed in the case of (2) and (3). QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 128: Check Of The Screen Display

    When the “RAID-1” is displayed in the shown below, it is judged that the RAID is configured by two drives. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-1...
  • Page 129 The RAID is not configured by two drives in the following display, because there are two LDs (LD0 and LD1). TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-0 OPTIMAL...

  • Page 130: Specification Of The Failed Hdd

    3.3.3 Specification of the failed HDD Check the RAID configuration condition from the shown below and specify a failed drive. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity LD0 RAID-1 DEGRADE xxGB...
  • Page 131 RAID console and installed again. When the drive is unlocked, “ABSENT” is displayed. When the drive is locked, “OFFLINE” is displayed. Repair is not needed in this case. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level...
  • Page 132 (2) When a new HDD is recognized, It is judged that the HDD removed is failed. Specify the reason by using the Independent Utility. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity...
  • Page 133 One drive in the “RAID-1”is failed and degraded. This may look like failure by wrong operation. Specify the reason by using Independent Utility. TOSHIBA RAID / RAID Information Display Rev xx.xx.xxxx Copyright(c) 2005 TOSHIBA CORPORATION. All Rights Reserved. Level Status Capacity...

  • Page 134: Setting Of The Hardware Configuration

    6. “Write data OK (Y/N)?” is displayed. To write the DMI information to the Flash ROM, press Y, and then Enter. 7. “Create DMIINFO TXT (Y/N)?” is displayed. Press Y, then the DMI information (text data) is written to the Floppy disk, etc. 3-16 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 135 UUID data is not written This is one of tools to copy the DMI information to a new PCB after replacing. This subtest writes all the DMI data in the floppy disk into the new PCB. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-17...
  • Page 136 Confirm the contents and press Enter. For more details on the system configuration information, refer to 3.26 "System configuration". Subtest 09 E2PROM test (MAC/GUID/DMI) It checks whether the MAC address, GUID of IEEE1394 and DMI information are written. 3-18 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 137: Heatrun Test

    NOTE: The test result (Errorlog.txt) is stored in the floppy disk. The result is displayed in the same way as 3.23 LOG UTILITIES. For more detail in the display, refer to LOG UTILITIES. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-19...

  • Page 138: Subtest Names

    Gradation for LCD Gradation & Mode test for VGA All dot on/off for LCD “H” pattern display LCD Brightness FLOPPY DISK Sequential read Sequential read/write Random address/data Write specified address Read specified address 3-20 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 139 W-R-C specified address REAL TIMER Real time Backup memory Real time carry NDP test EXPANSION PCMCIA wrap around [Not supported] RGB monitor ID CD-ROM Sequential read /DVD-ROM Read specified address Random address/data RW 1point W/R/C QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-21...

  • Page 140: System Test

    After a while, the fan rotating will stop. Subtest 03 Geyserville If the CPU supports Gerserville (SpeedStep), this Subtest checks that the CPU operating clock speed can be changed. Subtest 04 Quick Charge 3-22 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 141 Version Number : XXXXXXXXXXXX Serial Number : XXXXXXXX Model Number : XXXXXX-XXXXX UUID Number : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Press [Enter] to EXIT To exit this subtest and return to the SYSTEM test menu, press Enter. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-23...

  • Page 142: Memory Test

    16KB read buffer and compared the data in the buffers. The read buffer starts from 0001 and the comparison is continued with the following read buffer addresses: 0001, 0003, 0005, 0007, 0009, 000b, 000d and 000f. 3-24 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 143: Keyboard Test

    Appendix D. KEYBOARD TEST IN PROGRESS 302000 Scan code Character code Keytop Ins Lock Caps Lock Num Lock Scroll Lock Ctrl Left Shift Right Shift PRESS [Enter] KEY QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-25...

  • Page 144: Display Test

    This subtest displays bands of gradations for mixed colors, then for red, green, and blue. Next, it displays eight solid colors full screen: red, semi-red, green, semi-green, blue, semi-blue, white, and semi-white. Each color displays for three seconds. 3-26 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 145 Mode 118. Subtest 05 All dot on/off for LCD This subtest displays an all-white screen then an all-black screen. The display changes automatically every three seconds, then returns to the DISPLAY TEST menu. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-27...
  • Page 146 Subtest 07 LCD Brightness The LCD brightness changes in the following order: Super-Bright —> Bright —> Semi-Bright —> Bright —> Super-Bright After displaying with Super-Bright of LCD brightness, return to the DISPLAY TEST menu. 3-28 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 147: Floppy Disk Test

    : XXX SUB-TEST MENU : 01 - Sequential read 02 - Sequential read/write 03 - Random address/data 04 - Write specified address 05 - Read specified address 99 - Exit to DIAGNOSTIC TEST MENU QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-29...
  • Page 148 This subtest writes the data specified by an operator to a specified track, head, and address. Subtest 05 Read specified address This subtest reads data from a track, head, and address specified by an operator. 3-30 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 149: Printer Test

    Select the printer channel number, and press Enter to execute the selected subtest. Subtest 01 Ripple Pattern This subtest prints characters for codes 20h through 7Eh line-by-line while shifting one character to the left at the beginning of each new line. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-31...
  • Page 150 NOTE: To execute this subtest, a printer wraparound connector must be connected to the computer’s printer port. This subtest checks the output and bi-directional modes of the data control and status lines through the parallel port wraparound connector (34M741986G01). (Both output and bi-directional modes are tested.) 3-32 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 151: Async Test

    Subtest 03 Wraparound (on board) NOTE: To execute this subtest, a RS-232C wraparound connector must be connected to the RS-232C port. This subtest checks the data send/receive function through the wraparound connector. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-33...

  • Page 152: Hard Disk Test

    3. This message is used to select whether or not the HDD status is displayed on the screen. The HDC status is described in section 3.19. Select 1 or 2. Detail status display (1:no, 2:yes) 3-34 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 153 1. Forward sequential 2. Reverse sequential 3. Random Subtest 03 Random address/data This subtest writes random data in a random length to random addresses. This data is then read and compared to the original data. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-35...
  • Page 154 This subtest writes specified 2-byte data to all of the cylinders on the HDD. Subtest 09 W-R-C specified address This subtest writes data to a specified cylinder and head on the HDD, then reads the data and compares it to the original data. 3-36 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 155: Real Timer Test

    Writes 1-bit of “off” data (FEh through 7Fh) to address 0Eh through 7Fh Writes the data pattern AAh and 55h to the address 0Eh to 7Fh Then the subtest reads and compares this data with the original data. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-37...
  • Page 156 Current time : 23:59:58 The real time increments are automatically executed and the following is displayed: Current date : 01-01-2000 Current time : 00:00:00 PRESS [Enter] KEY TO EXIT TEST To exit the test, press Enter. 3-38 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 157: Ndp Test

    To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 This test checks the following functions of NDP: Control word Status word Addition Multiplication QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-39...

  • Page 158: Expansion Test

    –– –– Speaker line 00004 40,80 Wait line (40<xx<80) 00005 Other lines (BSY#, BVD1) NN=21, 00 NOTE: Select the subtest number01, The following message will appear: Test slot number select (1:slot0, 2:slot1, 0:slot0&1)? 3-40 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 159 NOTE: To execute this subtest, RGB monitor ID wraparound connector is required. The wiring diagram of the connector is described in Appendix F. Connect a wraparound connector to CRT monitor for the test of ID acquisition. This subtest is executed by using VESA command. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-41...

  • Page 160: Cd-Rom/Dvd-Rom Test

    To execute the CD-ROM/DVD-ROM test, select 13 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW on the market.

  • Page 161: Error Code And Error Status Names

    HUB - CLEAR FEATURE ERROR HUB - CLEAR FEATURE1 ERROR HUB - SET FEATURE ERROR(Enab.) HUB - CLEAR FEATURE2 ERROR USB - OVER CURRENT ERROR USB - GET DESCR.ERROR(SECOND)' Display VRAM SIZE NOT SUPPORT QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-43...
  • Page 162 HDD - RECORD NOT FOUND ERROR HDD - ECC ERROR HDD - HDC ERROR HDD - SEEK ERROR HDD - TIME OUT ERROR HDD - ECC RECOVER ENABLE HDD - DRIVE NOT READY 3-44 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 163 ZV_CONT# ERROR CD-ROM BAD COMMAND /DVD-ROM ILLEGAL LENGTH UNIT ATTENTION MEDIA CHANGE REQUEST MEDIA DETECTED ADDITIMAL SENSE BOUNDARY ERROR CORRECTED DATA ERROR DRIVE NOT READY SEEK ERROR TIME OUT RESET ERROR ADDRESS ERROR QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-45...

  • Page 164: Hard Disk Test Detail Status

    (Corrected data) “1” … Correctable data error is corrected. “0” … Not used (Index) “1” … Index is sensed. “0” … Normal (Error) “1” … The previous command was terminated with an error. 3-46 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 165 “1” … Illegal command error or command abort. “0” … The hard disk found track 0 during a recalibrate (Track 0) command. “1” … The hard disk could not find track 0 during a recalibrate command. —— Not used QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-47...

  • Page 166: Tests And Diagnostics

    99 .... Common Test ***************************************************************** ..Press test number [1-9, 99]? Select the subtest number you want to test and press Enter. To return to the DIAGNOSTIC TEST menu, select 99 and press Enter. 3-48 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 167 Holding a key down enables the auto-repeat function that causes the key’s display character to blink. Press Del + Enter to end the test. IF TEST OK, Press [Dell][Enter]key QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-49...
  • Page 168 The parameters appear above the <BUTTONS> (1) or (2) corresponding to the pressed touch pad switch highlights. To end this subtest, press two touch pad switches at the same time. 3-50 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 169 Pressing any key, indication of pressing touch sensor button will appear in the display again. Unless the right touch sensor button is pressed, this operation is repeated. After checking all touch sensor button, return to the ONLY ONE TEST menu automatically. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-51...
  • Page 170 Port 3 (Right side) 9 .... EXIT ***************************************************************** ..Press test number[0-3, 9] ? Connect the USB test module and USB cable to the computer. Input the port test number and press Enter. 3-52 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 171 [HDD Access LED test] Confirm the LED of HDD status blinks properly. Press any key and following message appears in the display. [Caps/Num/Overlay BT/W-LAN LED test] QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-53...
  • Page 172 This subtest checks if AUDIO button of attached remote controller works properly. The following message appears in the display. [[[Remote Control test]]] Press [AUDIO] button! Press AUDIO button of the remote controller and return to the ONLY ONE TEST menu. 3-54 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 173 Set the machine against the vertical plane with the Front upward Flat desk The figure below shows the name and position of each side. Back Right side (heaven surface) (right) Left side Front (left) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-55...
  • Page 174 When there is no defective during the all checks above, the following message appears in the display. Then press Enter and return to the Only One Test menu. ** Setting OK! ** Press [Enter] key 3-56 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 175 The test is halted at the point when the defective is found. ** Setting ERROR! ** Press [Enter] key Press Enter and return to the Only One Test menu. Then execute the test again. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-57...

  • Page 176: Head Cleaning

    2. Remove the Diagnostics Disk from the FDD, then insert the cleaning disk and press Enter. 3. When the message appears, the FDD head cleaning has begun. “cleaning start” 4. The display automatically returns to the DIAGNOSTIC MENU when the program is completed. 3-58 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 177: Log Utilities

    5. FDD/HDD or memory address (ADDR) 6. Write data (WD) 7. Read data (RD) 8. HDC status (HSTS) 9. Error status name (ERROR STATUS NAME) If the power switch is turned off, the error information will be lost. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-59...

  • Page 178: Operations

    The 7 key writes the log information to a floppy disk. 3. In the case of “error retry OK,” a capital “R” will be placed at the beginning of the error status. However, it is not added to the error count. 3-60 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 179: Running Test

    2. To execute the test, press Y (yes) and Enter. To cancel the test, press N (no) and Enter. If you execute the selectable test, follow the indication message in the display. 3. After setting the selectable test, the test starts automatically. To terminate the program, press Ctrl + Break. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-61...

  • Page 180: Floppy Disk Drive Utilities

    This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display. 4. HDD ID READ This program reads the hard disk ID and displays hard disk information. 3-62 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 181: Operations

    After the floppy disk is formatted, the following message will appear: Format complete Another format (1:Yes/2:No) ? (e) Typing 1 displays the message from step (c) above. Typing 2 returns the test to the DIAGNOSTIC MENU. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-63...
  • Page 182 Copy complete Another copy (1:Yes/2:No) ? (g) To copy another disk, type 1 and the message from step (a) is displayed again. Entering 2 returns the test program to the DIAGNOSTIC MENU. 3-64 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 183 (i) Select a drive number and the following message will be displayed. ---Max. address --- [LBA ] = XXXXXXXXX LBA number ???????? (j) Set the LBA number you want to dump. The system will access the disk and dump a list. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-65...
  • Page 184 [HDD ID Read (VX.XX)] [Drive #1] [Drive #2] Model No. = XXXXXXX = XXXXXXX NOTE: Only when a 2nd HDD is installed, [Drive #2] message appears in the display. Press Enter to return to the FDD UTILITIES MENU. 3-66 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 185: System Configuration

    14. The number of ASYNC ports 15. Math co-processors 16. Floppy Disk Drive [Track/Head/Sector] 17. Hard Disk Drive [Sector/Drive size/Manufacture code] 18. Optical Disk Drive [Maker/Drive type/Manufacture code/Product code] 19. T&D total version 20. Date/Time QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-67...

  • Page 186: Operations

    = XXXXX, (XXXXX GB) [XXXXXXXXXXXXXXXXX] - ODD = XXXX XXXXXXXX XXXXXXXXX [XXXXXXXXXXXX] - T&D Total Version = VX.XX Press [Enter] Key [Date = XXXX-YY-ZZ, XX:YY:ZZ] Press Enter to return to the DIAGNOSTIC MENU. 3-68 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 187: Wireless Lan Test Program (Intel-Made B/G)

    : Intel Calexico 802.11b/g (MoW) G-code : G36C0000X310 PBA No. : C55369 ************************************************************* If a defective is found during the test, NG message will appear in the display. Press any key and return to the test menu. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-69...
  • Page 188 When a defective is detected in the test, following typical cause is considered. • Connection of wireless LAN card • Defective wireless LAN card • Disappearance of MAC address data Checking the connection, execute the subtest again. 3-70 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 189 Connection of wireless LAN card • Connection of wireless LAN antenna cable (Main/Aux) • Condition of wireless LAN communication (Interference/obstruction) • Defective wireless LAN card Checking the connection and condition, execute the subtest again. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-71...
  • Page 190 This subtest checks SKU information, MAC address, connection and communication of wireless LAN antenna of Calexico 802.11b/g card. The test stops at when a defective is found. For more details, refer to each subtest. 3-72 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 191: Wireless Lan Test Program (Intel-Made A/B/G)

    LAN card is described. ************************************************************* Module : Intel Calexico 802.11a/g (MoW) G-code : G36C00018510 PBA No. : C67287 ************************************************************* Press any key and return to the test menu. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-73...
  • Page 192 If a defective is found during the test, following message will appear in the display. ************************************************************* ERROR: MAC all F MAC = XXXXXXXXXXXX ************************************************************* ************************************************************* MAC Address Check : NG !! ************************************************************* Press any key and return to the test menu. 3-74 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 193 Press any key and following message will appear in the display. Check which antenna (Main/Aux) is defective. ************************************************************* Aux Antenna Test : NG !! ************************************************************* Press any key and return to the test menu. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-75...
  • Page 194 Connection of wireless LAN card • Connection of wireless LAN antenna cable (Main) • Condition of wireless LAN communication (Interference/obstruction) • Defective wireless LAN card Checking the connection and condition, execute the subtest again. 3-76 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 195 Calexico 802.11b card and communication test of Calexico 802.11a and Calexico 802.11g. The test stops at when a defective is found. For more details, refer to each subtest. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-77...

  • Page 196: Wireless Lan Test Program (Askey-Made)

    3. Take out the program disk 1 and insert program disk 2. Then, press S and Enter. 4. Executing program disk 2, following menu will appear in the display. To execute the subtest, press test number and Enter. 3-78 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 197 When a defective is detected in the test, following typical cause is considered. • Connection of wireless LAN card • Using a wrong wireless LAN card (Using unspecified card) • Defective wireless LAN card Checking the connection, execute the subtest again. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-79...
  • Page 198 Press any key and following message will appear in the display. ************************************************************* 11a Communication Test : NG !! Please refer to log. txt ************************************************************* Press any key and return to the test menu. Open the log file (log.txt) and check the result. 3-80 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 199 This subtest checks SKU information, MAC address, connection and communication of wireless LAN antenna of Atheros 802.11a mode, Atheros 802.11b mode and Atheros 802.11g mode. The test stops at when a defective is found. For more details, refer to each subtest. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-81...

  • Page 200: Lan/Modem/Bluetooth/Ieee1394 Test Program

    ######### i82562 ICHx GbE (i82540) Diagnostics program ##### #################################################################### 1 .... (i82562 + ICHx) 2 .... (GbE) ******************************************************************** ..Press test number[1-2] ? Press the number you want to test and press Enter. 3-82 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 201 < TRANSMIT > < RECEIVE > NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-83...
  • Page 202 1000Base Auto-negotiation TxRx Test CE Test Complete NOTE: The menu displayed by your computer may be slightly different from the one shown above. If a defective is found, NG message will appear in the display. 3-84 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 203: Modem Test

    RJ11 Connection Check (LED) (Operator’s Check LED) test will be executed, and the following message will appear: ...Press Key (Y = OK , N =NG) If the color in the LED of the connection checker is orange, press Y, otherwise, press N. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-85...

  • Page 204: Bluetooth Test

    ..Press test number [1, 3, T] ? _ Press 1 or 3 key to perform the corresponding subtest. To quit the Bluetooth test program, eject the floppy disk and turn the computer off while the menu above is displayed. 3-86 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 205 1 to select the test and press Enter. The following message will appear: ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- Initializing … When the machine has passed the test, it displays BD_ADDR. If BD_ADDR has no problem, the following message is displayed.
  • Page 206 3 Tests and Diagnostics If the target machine has any problem, it displays Error CODE. The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- My BD_ADDR = XXXXXXXXXXXX [h] FFFFFF FFFFFF...
  • Page 207 Unsupported Remote Feature. 0x1b SCO Offset Rejected. 0x1c SCO Interval Rejected. 0x1d SCO Air Mode Rejected. 0x1e Invalid LMP Parameters. 0x1f Unspecified Error. ** See the Specification of the Bluetooth System for details. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-89...
  • Page 208 The following message is displayed. ----------------------------------------------------------------------------- Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co. ----------------------------------------------------------------------------- +----------------------+ BD_ADDR of the DUT = XXXXXXXXXXXXX [h] +----------------------+ <- Progress Bar Ready>>>>>>>>>>>>>>>>>>>>>> [ESC] : Stop 3-90 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 209 BD_ADDR of the DUT = XXXXXXXXXXXXX [h] +----------------------+ CCCC M PPPPPP EEEEEE TTTTTTT EEEEEEE DDDDD MM P O M M M M P M PPPPPP EEEEEE EEEEEEE D CCCC LLLLLLL EEEEEE EEEEEEE DDDDD Testing is finished A>_ QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-91...
  • Page 210 M PPPPPP EEEEEE TTTTTTT EEEEEEE MM P O M M M M P M PPPPPP EEEEEE EEEEEEE N N C CCCC LLLLLLL EEEEEE EEEEEEE Testing is finished _Press any key to continue. . . 3-92 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 211 Unsupported Remote Feature. 0x1b SCO Offset Rejected. 0x1c SCO Interval Rejected. 0x1d SCO Air Mode Rejected. 0x1e Invalid LMP Parameters. 0x1f Unspecified Error. ** See the Specification of the Bluetooth System in detail. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-93...
  • Page 212 Not Exist 0x29 Not Exist 0x2a Not Exist 0x2b Not Exist 0x2c Not Exist 0x2d Not Exist 0x2e Not Exist 0x2f Not Exist ** See the Specification of the Bluetooth System in detail. 3-94 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 213: Ieee1394 Test

    This program is executed in the responder machine to initialize the responder machine with the IEEE1394 cable connected to the target machine before executing subtest 01. Subtest03 IEEE1394 GUID Display This program checks the GUID of IEEE1394. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-95...

  • Page 214: Sound Test Program

    ICH4-M + AD1981A Diagnostics program ###### ################################################################ 1 .... (Microphone recording & play) 2 .... (Sine wave) 3 .... (Line IN recording & play) 9 .... Exit to Main **************************************************************** ..Press test number[1-3, 9] ? 3-96 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511...
  • Page 215 Build data: XXX XX XXXX at XX:XX:XX Loading “mic.wav”. NOTE: The message in the display might have slight difference from those above. The display returns to the Sound (Standard) test menu after the test ends. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-97...

  • Page 216: Sound (Legacy) Test

    The display returns to the Sound (Standard) test menu after the test ends. 3.31.2 Sound (Legacy) test To execute the Sound (Legacy) test, select 2 and press Enter. CAUTION: Sound (Legacy) test is not supported in this model. 3-98 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 217: Cd Sound (Standard) Test

    To execute the CD Sound (Standard) test, press 3 and Enter. Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can not be prepared). Following menu appears in the display.
  • Page 218 This subtest plays sine wave while changing its table from 400Hz to 3KHz and also changing the channel from left speaker to right speaker. Return to the CD Sound (Standard) menu after the test ends. 3-100 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 219: Cd Sound (Legacy) Test

    “Device Config.=” of the BIOS SETUP. If the “ALL DEVICE” is not selected, music can not be played. 3.31.4 CD Sound (Legacy) test To execute the CD Sound (Legacy) test, select 4 and press Enter. CAUTION: Sound (Legacy) test is not supported in this model. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-101...
  • Page 220 (e) Auto Power On (f) Start Up Logo (g) Sound Logo (h) Front Operation Panel (i) Language During Bootup 7. Configuration 8. Drives I/O (a) Built-in HDD1 (b) Built-in HDD2 (c) CD-ROM 9. PCI Bus 3-102 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 221 11. Peripheral (a) Internal Pointing Device 12. Legacy Emulation (a) USB KB/Mouse Legacy Emulation (b) USB-FDD Legacy Emulation 13. PCI LAN 14. RAID Array (a) Current State (b) Create State (c) Execute Creation QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-103...
  • Page 222 3.32 SETUP 3 Tests and Diagnostics 3.32.2 Accessing the SETUP Program Selecting 0 from the DIAGNOSTICS MENU and pressing Enter displays the followings: 3-104 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 223 3 Tests and Diagnostics 3.32 SETUP QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-105...
  • Page 224 2. To accept the default settings, press End and then press Y. NOTE: When you execute the default setting, the following settings are not changed: (1) HDD Mode (2) Password (3) Write Policy 3-106 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 225 This option is used to select Full Power, Low Power or User Setting of the battery save mode. When you select the battery save mode, the followings will appear. Full Power The following shows full power settings. Low Power The following shows low power settings. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-107...
  • Page 226 CPU. Performance If the CPU becomes too hot, the fan turns on automatically. When the CPU temperature falls to a normal range, the fan turns off. 3-108 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 227 For details, refer to the User’s Manual. (b) Master Password Sets the Master HDD Password. This can be set when is set in Master+User the HDD password Mode. For details, refer to the User’s Manual. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-109...
  • Page 228 (Not detected from the other one) (c) Network Boot Protocol Use this option to set the starting method via a network. PXE Sets to PXE protocol. (Default) RPL Sets to RPL protocol. 3-110 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 229 Execute-Disable Bit gives higher security function preventing the PC from the computer viruses and buffer overflow problem on unauthorized access. Available Enable the Execute-Disable Bit function. Not Available Disable the Execute-Disable Bit function. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-111...
  • Page 230 3. This option is enabled only once, the setting is reset, after booting up. (f) Start Up Logo This option enables or disables an animation logo function. Animation Enables the animation logo function. (Default) Picture Disables the animation logo function 3-112 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 231 (i) Language During Bootup This option selects the language during bootup. This message appears only on the model for TCL (Canada). English Message is displayed in English. (Default) French Message is displayed in French. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-113...
  • Page 232 This option is used to select the display when booting up. Auto-Selected Selects an external monitor if one is connected. Otherwise it selects the internal LCD. (Default) LCD+AnalogRGB Selects both the internal LCD and the external CRT for simultaneous display. 3-114 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 233 11. Peripheral Use this option to select the peripheral's mode. (a) Internal Pointing Device This option enables or disables the touch pad Enabled Enables the touch pad. (Default) Disabled Disables the touch pad. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-115...
  • Page 234 This option indicates current hard disk condition. Content set in 「Create State」is displayed, when booting BIOS setup next time. Built in HDD Displays RAID configuration level of the built in HDD. Second HDD Displays RAID configuration level of the second HDD. 3-116 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 235 Do you really want to do this? If “Yes”, please type the key string which is written in manual. Input 1234 (press 1, 2, 3, 4 key) and press Enter. The change of the RAID configuration will be reflected. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 3-117...
  • Page 236 3.32 SETUP 3 Tests and Diagnostics 3-118 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 237: Replacement Procedures

    Chapter 4 Replacement Procedures [CONFIDENTIAL]...
  • Page 238 4 Replacement Procedures 4-ii [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 239 4.13.2 Ejecting the optical disk ................ 4-37 4.14 SJ board / Internal Microphone................4-39 4.14.1 SJ board....................4-39 4.14.2 Internal Microphone................4-41 4.15 Sound board ......................4-42 4.16 Power SW board ...................... 4-44 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-iii...
  • Page 240 4.35 Wireless antennas..................... 4-82 4.36 Display latch hook ....................4-85 4.37 Display rear cover ....................4-86 4.38 Hinge........................4-87 4.39 Fluorescent lamp...................... 4-89 4.39 1 Replacing the 17.0-inch LG.Philips fluorescent lamp ......4-90 4-iv [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 241 Figure 4-25 Removing the sound board................4-42 Figure 4-26 Removing the Power SW board............... 4-44 Figure 4-27 Removing the battery board ................4-46 Figure 4-28 Removing the RTC battery ................4-48 Figure 4-29 Removing the wireless LAN card ..............4-49 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 242 Figure 4-55 Removing the display latch hook..............4-85 Figure 4-56 Removing the display rear cover..............4-86 Figure 4-57 Removing the hinge ..................4-87 Figure 4-58 to 4-64 Replacing 17.0 inch LG. Philips fluorescent lamp ....4-90 to 4-95 4-vi [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 243: Overview

    The chart shows the case for the following example: • Removing a Wireless LAN card All FRUs down to the “4.2 Battery pack” to “4.8 Bottom cover assembly” above a 4.18 Wireless LAN card must be removed. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 244: Safety Precautions

    DANGER: 1. In the case of the battery, always use authentic parts or equivalent parts approved by Toshiba. Other batteries may have different specifications that are incompatible with the computer and may result in fire or explosion.

  • Page 245: Before You Begin

    Screw sizes are noted in the text and figures. 9. As all parts have sharp edges and corners, take care not to cut yourself. 10. After replacing an FRU, check that the computer and replaced part operate correctly. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 246: Disassembly Procedure

    Normal pin connectors are used for all other cables. Simply pull out or push in these connectors to disconnect or reconnect. Pressure plate connector Spring connector [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 247: Assembly Procedure

    One Philips screwdriver with type 1 bit (for screws other than above) Tweezers (for lifting screws) ESD mats (lay on work table or floor) An ESD wrist strap and heel grounder Anti-static carpet or flooring QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 248: Screw Tightening Torque

    G r ip a r e a Special length screw: Blue “Special length screw” means screws whose length is indicated in an integral number to the first decimal places such as 2.5 mm, 2.8 mm and so on. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 249: Screw Notation

    Screw shape + Screw length (mm) Screw shape B: Bind screw F: Thin head screw S: Super thin head screw T: Tapping screw U: Other screws (Unique screws: pan head, stud, etc.) Example: B6 … 6mm bind screw QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 250: Battery Pack

    Hook Battery cover Battery lock Battery latch Battery pack Figure 4-1 Removing the battery pack NOTE: Dispose of the used battery pack in accordance with the laws and ordinances of your local authority. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 251 Dispose always the used battery pack in accordance with the laws and ordinances of your local authority. Use only the batteries approved by Toshiba. NOTE: Check visually the battery terminals and clean off any dirt with a dry cloth.

  • Page 252: Expresscard & Pc Card / Bridge Media

    NOTE: If an ExpressCard or PC card is not inserted all the way, the eject button may not pop out. Be sure to push an ExpressCard or PC card firmly and press the eject button again. [ExpressCard (Upper slot)] Eject button Expresscard 4-10 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 253 The following describes the procedure for inserting an ExpressCard & PC card (See Figure 4-2). 1. Make sure the eject button does not stick out. 2. Insert an ExpressCard or PC card and press it until it is securely connected. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-11...

  • Page 254: Bridge Media

    Figure 4-3 Removing a bridge media Installing a Bridge media The following describes the procedure for inserting a Bridge Media (See Figure 4-3). 1. Insert a Bridge media and press it until it is securely connected. 4-12 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 255: Hdd

    4. Disconnect the HDD-1 assembly from the connector CN1850 on the system board while sliding along the cutting tab. Screw (with e-ring) HDD-1 slot cover M2.5x6.0B FLAT BIND HDD-1 assembly CN1850 Figure 4-4 Removing a HDD-1 assembly QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-13...
  • Page 256 7. Disconnect the HDD-2 assembly from the connector CN1860 on the system board by sliding it toward the arrow pointed. HDD-2 slot cover Screw (with e-ring) HDD-2 slot assembly M2.5x6.0B FLAT BIND CN1860 Figure 4-5 Removing the HDD-2 assembly 4-14 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 257 8. Remove the following screws securing the HDD holder and remove the HDD holder from HDD. M3.0x4.0Z FLAT BIND screw M3.0x4.0Z FLAT BIND M3.0x4.0Z FLAT BIND HDD holder Figure 4-6 Removing a HDD QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-15...
  • Page 258 CN1850 on the system board. 6. Secure the HDD-1 assembly with the following screw. M2.5x6.0B FLAT BIND screw x１ 7. Install the HDD-1 slot cover and secure it with the screw (with e-ring). 4-16 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 259: Mdc

    2. Pull a MDC straight up and disconnect the MDC from the connector CN3000 on the SD board. 3. Disconnect the RJ11 harness from the MDC. M2.0x4.0C BIND Insulator CN3000 RJ11 harness Figure 4-7 Removing a MDC QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-17...
  • Page 260 1. Connect the RJ11 harness to the connector of the MDC. 2. Install a MDC and connect it to the connector CN3000 on the SD board. 3. Secure the MDC with the following screws. M2.0x4.0C BIND screw 4-18 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 261: Memory Module

    1. Turn the screw (with e-ring) securing the memory slot cover. 2. Remove the memory slot cover. 3. Open the left and right latches and remove a memory module. Memory slot cover Screw (with e-ring) Memory module Figure 4-8 Removing a memory module QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-19...
  • Page 262 3. When the power of the computer is turned on, the computer checks automatically the memory size. Confirm that the new memory is detected correctly. 4. If the memory is not detected, check that it is connected correctly. 4-20 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 263: Keyboard

    BIND screw 4. Remove the following screws securing the keyboard. M2.5x4.0B FLAT BIND screw Keyboard brace Keyboard hold plate M2.0x4.0C BIND M2.5x4.0B FLAT BIND M2.5x4.0B FLAT BIND Figure 4-9 Removing the keyboard hold plate QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-21...
  • Page 264 FLAT BIND screw 7. Disconnect the keyboard cable from the connector CN3200 on the system board. 8. Remove the keyboard. M2.5x8.0B FLAT BIND Keyboard support plate Keyboard cable Keyboard CN3200 Figure 4-10 Removing the keyboard 4-22 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 265: Installing The Keyboard

    4. Secure the keyboard with the following screws. M2.5x4.0B FLAT BIND screw 5. Install the keyboard hold plate and secure it with the following screw. M2.0x4.0C BIND screw 6. Install the keyboard brace by pressing it from the topside. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-23...

  • Page 266: Bottom Cover Assembly

    (Connected to CN3330) RJ45 harness Touch sensor flat cable (Connected to CN4100) (Connected to CN3360) LCD harness Touch pad flat cable (Connected to CN5000) (Connected to CN3201) Figure 4-11 Removing the screws from cover assembly 4-24 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 267 M2.5x6.0B FLAT BIND screw x3 (Described as "6" in the figure) M2.5x8.0B FLAT BIND screw x9 (Described as "8" in the figure) M2.5x16.0B FLAT BIND screw x6 (Described as "16" in the figure) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-25...
  • Page 268 Figure 4-13 Removing the screws from bottom cover assembly 13. Pulling out the RJ45 harness from the slot, remove the bottom cover assembly. Bottom cover assembly RJ45 harness Slot Figure 4-14 Removing the bottom cover assembly 4-26 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 269 9. Connect the Volume harness to the connector CN3330. 10. Connect the Touch pad flat cable to the connector CN3201. 11. Connect the RJ45 harness to the connector CN4100 on the system board. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-27...
  • Page 270 4 Replacement Procedures 12. Connect the LCD harness to the connector CN5000 on the system board. 13. Install the LCD harness cover and secure it with the following screw. M2.5x4.0B FLAT BIND screw 4-28 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 271: Lan Jack

    Figure 4-15 Removing the LAN jack Installing the LAN jack The following describes the procedure for installing the LAN jack (See Figure 4-15). 1. Install the LAN jack by sliding it to the slot of bottom cover assembly. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-29...

  • Page 272: Speaker (L) & Modem Jack

    3. Pull up and remove the Modem jack from the slot of bottom cover assembly. Guide Modem jack Speaker (L) Guide CN9614 AV-IN harness Figure 4-16 Removing the speaker (L) & modem jack 4-30 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 273 2. Wind the speaker (L) cable to the guide of bottom cove assembly and install the speaker (L) in the slot. 3. Connect the AV-IN harness to the connector CN9614 on the AV-IN board and arrange the harness along the guides. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-31...

  • Page 274: Av-In Board

    The following describes the procedure for installing the AV-IN board (See Figure 4-17). 1. Install the AV-IN board to the bottom cover assembly and secure it with the following screw. M2.5x4.0B FLAT BIND screw 4-32 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 275: Battery Latch Assembly

    1. Remove the following screws securing the battery latch assembly. M2.5x4.0B S-THIN FLAT BIND screw 2. Remove the battery latch assembly from the bottom cover assembly. M2.0x4.0B Battery latch assembly S-THIN FLAT BIND Figure 4-18 Removing the battery latch assembly QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-33...
  • Page 276 2. Install the battery lock to the battery latch assembly. 3. Install the battery latch assembly to the bottom cover assembly and secure it with the following screws. M2.5x4.0B S-THIN FLAT BIND screw 4-34 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 277: Optical Disk Drive

    2. Disconnect the ODD flat cable from the connector CN9680 on the ODD relay board. 3. Remove the ODD assembly. ODD assembly M2.5x4.0B FLAT BIND CN9680 ODD flat cable Figure 4-20 Removing the ODD assembly QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-35...
  • Page 278 S-THIN FLAT BIND screw 3. Connect the ODD flat cable to the connector CN9680 on the ODD relay board. 4. Install the ODD assembly and secure it with the following screw. M2.5x4.0B FLAT BIND screw 4-36 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 279: Ejecting The Optical Disk

    3. Hold the optical disk and lift it out. M1.8x2.0C S-THIN FLAT BIND ODD cover Hook Slot Optical disk M1.8x2.0C S-THIN FLAT BIND ODD base assembly Figure 4-22 Ejecting the optical disk QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-37...
  • Page 280 1. Install the ODD cover to the ODD base assembly by sliding the hook into the slot of ODD base assembly. 2. Secure the ODD cover with the following screws. M1.8x2.0C S-THIN FLAT BIND screw 4-38 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 281: Sj Board / Internal Microphone

    CN9530 and the USB harness from the connector CN4622 on the SJ board. CN9530 M2.5x4.0B FLAT BIND SJ board CN4622 CN6000 Internal microphone cable CN9520 Sound jack flat cable USB harness Figure 4-23 Removing the SJ board QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-39...
  • Page 282 M2.5x4.0B FLAT BIND screw 3. Connect the internal microphone cable to the connector CN6000 on the SJ board. 4. Connect the sound jack flat cable to the connector CN9520 on the SD board. 4-40 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 283: Internal Microphone

    The following describes the procedure for installing the internal microphone (See Figure 4- 24). 1. Install the internal microphone to the mic holder. 2. Install the internal microphone assembly and secure it with the following screw. M2.5x4.0B FLAT BIND screw QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-41...

  • Page 284: Sound Board

    SD board from the cover assembly. M2.5x3.0S FLAT BIND screw Sound harness Sound board M2.5x3.0S FLAT BIND CN9510 M2.5x3.0S FLAT BIND Power SW harness CN9521 Figure 4-25 Removing the sound board 4-42 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 285 1. Install the sound board and secure it with the following screws. M2.5x3.0S FLAT BIND screw 2. Connect the Power SW harness to the connector CN9521 on the SD board. 3. Connect the Sound harness to the connector CN9510 on the SD board. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-43...

  • Page 286: Power Sw Board

    FLAT BIND screw 2. Disconnect the Power SW harness from the connector CN9622 on the Power SW board. M2.5x4.0B FLAT BIND Power SW board Power SW harness CN9622 Figure 4-26 Removing the Power SW board 4-44 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 287 1. Connect the Power SW harness to the connector CN9622 on the Power SW board. 2. Install the Power SW board to the cover assembly and secure it with the following screw. M2.5x4.0B FLAT BIND screw QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-45...

  • Page 288: Battery Board / Rtc Battery

    4. Remove the battery board from the cover assembly. CN9990 M2.5x4.0B FLAT BIND M2.5x4.0B FLAT BIND Battery signal harness Battery board RTC battery cable Battery power harness Figure 4-27 Removing the battery board 4-46 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 289 2. Install the battery board to the cover assembly and secure it with the following screws. M2.5x4.0B FLAT BIND screw 3. Connect the RTC battery cable to the connector CN9990 on the battery board QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-47...

  • Page 290: Rtc Battery

    Figure 4-28 Removing the RTC battery Installing the RTC battery The following describes the procedure for installing the RTC battery (See Figure 4-28). 1. Turning up the insulator, set the RTC battery into the insulator. 4-48 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 291: Wireless Lan Card

    1. Insert a wireless LAN card into the connector CN2200 of the mini PCI slot slantwise and press it to connect firmly. 2. Connect the wireless LAN antenna cables to the connector (White cable to MAIN, Black cable to AUX) on the wireless LAN card. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-49...

  • Page 292: Tv Tuner Module

    4. Open the left and right latches and remove the TV tuner module from the connector CN 2220 of mini PCI slot. M2.0x4.0C BIND TV antenna harness CN5661 CN2220 TV tuner harness PJ621 PJ601 Figure 4-30 Removing the TV tuner module 4-50 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 293 3. Connect the TV tuner harness to the connector PJ621 on the TV tuner module and CN5661 on the system board. 4. Connect the TV antenna harness to the connector PJ601 on the TV tuner module. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-51...

  • Page 294: Cpu Fan

    1. Arranging the CPU fan cable through the hook, connect the CPU fan cable to the connector CN8770 on the system board. 2. Install the CPU fan and secure it with the following screws. M2.5x4.0B FLAT BIND screw 4-52 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 295: Cpu Fin & Cpu

    NOTE: When removing the CPU holder, be sure to remove the screws in the reverse order of the number marked on the holder. 2. Remove the CPU holder and CPU fin. CPU holder M2.0x4.0C BIND M2.0x4.0C BIND CPU fin Figure 4-32 Removing the CPU fin QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-53...
  • Page 296 4. If there is already silicon grease on the CPU, clean it with a cloth. Using a special applicator, apply silicon grease so that the CPU chip on the CPU is completely covered. 4-54 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 297 5. Install the CPU fin and CPU holder and secure them with the following screws. M2.0x4.0C BIND screw NOTE: When securing the CPU holder, be sure to secure the screws in the order of the number marked on the holder. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-55...

  • Page 298: Vga Fan & Vga Fin

    3. Remove the following screws securing the VGA fin and remove the VGA fin. M2.0x3.0S S-THIN FLAT BIND screw Glass tape M2.5x4.0B FLAT BIND M2.5x4.0B FLAT BIND VGA fan VGA fin M2.0x3.0S S-THIN FLAT BIND CN8780 Figure 4-35 Removing the VGA fin 4-56 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 299 3. Install the VGA fan and secure it with the following screws. M2.5x4.0B FLAT BIND screw 4. Connect the VGA fan cable to the connector CN8780 on the system board and stick the glass tape to fix the VGA fan cable. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-57...

  • Page 300: Gmch Heat Sink

    1. Install the GMCH heat sink. NOTE: For details on applying the silicon grease, refer to Installing the CPU. 2. Secure the GMCH heat sink with the following screws. M2.0x3.0S S-THIN FLAT BIND screw 4-58 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 301: Speaker (R)

    1. Connect the speaker (R) cable to the connector CN6003 on the system board. 2. Set the speaker (R) in the slot of cover assembly. 3. Install the DC-IN jack along the guide of cover assembly. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-59...

  • Page 302: Tv Antenna Board

    1. Connect the TV antenna harness to the connector CN9611 on the TV antenna board. 2. Install the TV antenna board to the cover assembly and secure it with the following screw. M2.5x4.0B FLAT BIND screw 4-60 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 303: System Board

    6. Disconnect the USB harness from the connector CN4611. Battery power harness Battery signal harness CN8020 ODD flat cable CN8811 SD board flat cable CN9500 CN1810 CN1810 USB harness Figure 4-39 Removing the system board QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-61...
  • Page 304 5. Connect the battery power harness to the connector CN8020. 6. Install the system board to the cover assembly. NOTE: Confirm that volume harness is arranged in the right position while installing the system board. 4-62 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 305: Pc Card Slot

    2. Pull up the PC card slot straight and remove it from the connector CN2110 on the system board. PC card slot CN2110 M2.0x8.0B BIND M2.0x3.0B S-THIN FLAT BIND Figure 4-40 Removing the PC card slot QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-63...
  • Page 306 1. Insert the terminal of the PC card slot into the connector CN2110 on the system board. 2. Secure the PC card slot with the following screws. M2.0x3.0B S-THIN FLAT BIND screw M2.0x8.0B BIND screw 4-64 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 307: Bluetooth Module

    3. Remove the following screw securing the bluetooth module and remove the bluetooth module. M2.0x3.0C S-THIN FLAT BIND screw M2.0x3.0C Bluetooth flat cable S-THIN FLAT BIND Bluetooth module Insulator Bluetooth antenna cable Figure 4-41 Removing the bluetooth module QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-65...

  • Page 308: Installing The Bluetooth Module

    2. Connect the bluetooth flat cable to the connector on the bluetooth module. 3. Connect the bluetooth antenna cable from the connector on the bluetooth module. 4. Cover the bluetooth module slot with the insulator. 4-66 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 309: Volume Sensor Board

    42). 1. Arranging the volume harness along the guide of cover assembly, install the volume sensor board. 2. Install volume sensor holder and secure it with the following screws. M2.5x2.8B FLAT BIND screw QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-67...

  • Page 310: Touch Sensor Board

    M2.5x4.0B FLAT BIND Touch sensor flat cable M2.5x4.0B FLAT BIND Touch sensor plate Touch sensor board Insulator Figure 4-43 Removing the touch sensor board 4-68 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 311 2. Install the touch sensor plate and secure it with the following screws. M2.5x4.0B FLAT BIND screw 3. Cover the touch sensor plate with the insulator. 4. Connect the touch sensor flat cable to the connector on the touch sensor board. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-69...

  • Page 312: Touch Pad

    4. Peel off and remove the touch pad from the cover assembly. M2.0x4.0C BIND Touch pad plate M2.0x4.0C BIND Insulator Glass tape Touch pad Touch pad flat cable Figure 4-44 Removing the touch pad 4-70 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 313 NOTE: When securing the touch pad with the screws, confirm the following position. 4. Connect the touch pad flat cable to the connector on the touch pad and stick the glass tape on the connector. 5. Cover the insulator over the touch pad. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-71...

  • Page 314: Latch Assembly

    2. Pull up and remove the latch assembly. 3. Releasing hooks of latch assembly, disassemble the latch slider and spring. M2.5x4.0B FLAT BIND Latch assembly Latch slider Spring Figure 4-45 Removing the latch assembly 4-72 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 315 1. Assembling the spring and latch slider, fit the hooks of latch slider into the latch assembly. 2. Install the latch assembly to the cover assembly and secure it with the following screws. M2.5x4.0B FLAT BIND screw QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-73...

  • Page 316: Lcd Unit / Fl Inverter

    LCD mask while releasing the latches. M2.5x8.0B FLAT BIND (with mask seal) M2.5x6.0C S-THIN FLAT BIND (with mask pad) M2.5x8.0B FLAT BIND (with mask seal) LCD mask Figure 4-46 Removing the LCD mask 4-74 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 317 6. Disconnect the HV harnesses from the connectors CN3 and CN4 on the FL inverter. 7. Remove the FL inverter from the display assembly. FL inverter M2.0x4.0C BIND Insulator LCD harness HV harness Figure 4-47 Removing the FL inverter QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-75...
  • Page 318 LCD unit. After peeling off the copper tape, disconnect the LCD harness from the connector on the back of the LCD. 10. Remove the LCD unit. Copper tape LCD harness M2.0x4.0C BIND LCD unit Figure 4-48 Removing the LCD unit 4-76 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 319 11. Remove the following screws securing the LCD support and remove the LCD supports from the LCD unit. M2.0x3.0C S-THIN FLAT BIND screw M2.0x3.0C LCD support SUPER THIN HEAD M2.0x3.0C SUPER THIN HEAD Figure 4-49 Removing the LCD support QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-77...
  • Page 320 NOTE: When installing the display mask, make sure there is no gap between the LCD mask and the display rear cover. 10. Secure the LCD mask with the following screws. M2.5x8.0B FLAT BIND screw M2.5x6.0C S-THIN FLAT BIND screw 4-78 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 321: Lcd Harness

    2. Remove the following screw securing the hinge cap (L) and remove the hinge rear cap (L) from the display assembly. M2.0x4.0B FLAT BIND screw M2.5x4.0B FLAT BIND LCD harness holder Hinge rear cap (L) M2.5x4.0B FLAT BIND Figure 4-50 Removing the hinge rear cap (L) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-79...
  • Page 322 Hinge front cap (L) LCD harness holder Figure 4-51 Removing the LCD harness holder 5. Remove the LCD harness from the slot of display assembly. LCD harness slot Figure 4-52 Removing the LCD harness 4-80 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 323 (L) and secure it with the following screw. M2.0x4.0B FLAT BIND screw 4. Install the LCD harness holder (cover assembly side) while holding the LCD harness and secure it with the following screw. M2.5x4.0B FLAT BIND screw QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-81...

  • Page 324: Wireless Antennas

    1. Remove the following screw securing the hinge cap (R) and remove the hinge rear cap (R) from the display assembly. M2.0x4.0B FLAT BIND screw M2.0x4.0B FLAT BIND Hinge rear cap (R) Figure 4-53 Removing the hinge rear cap (R) 4-82 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 325 Hinge front cap (R) Acetate tape Wireless LAN antenna (with black cable) Bluetooth antenna (with brown cable) Wireless LAN antenna (with white cable) Figure 4-54 Removing the wireless antennas QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-83...
  • Page 326 3. Installing the hinge front cap (R) while hooking the tabs, install the hinge rear cap (R) and secure them with the following screw. M2.0x4.0B FLAT BIND screw 4-84 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 327: Display Latch Hook

    The following describes the procedure for installing the display latch hook (See Figure 4-55). 1. Install the display latch hook to the display rear cover and secure it with the following screws. M2.5x6.0C PSP TIGHT screw QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-85...

  • Page 328: Display Rear Cover

    The following describes the procedure for installing the display rear cover (See Figure 4-56). 1. Install the display rear cover to the cover assembly and secure it with the following screws. M2.5x4.0B FLAT BIND screw 4-86 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 329: Hinge

    2. Remove the following screws securing the hinge (R) and remove the hinge (R). M2.5x6.0B FLAT BIND screw Hinge (R) M2.5x6.0B FLAT BIND M2.5x6.0C PSP TIGHT Hinge (L) Figure 4-57 Removing the hinge QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] 4-87...
  • Page 330 1. Install the hinge (R) to the cover assembly and secure it with the following screws. M2.5x6.0B FLAT BIND screw 2. Install the hinge (L) to the cover assembly and secure it with the following screws. M2.5x6.0C PSP TIGHT screw 4-88 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 331 Appendices [CONFIDENTIAL]...
  • Page 332 App-ii [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 333 CN8780 VGA FAN connector (3-pin) ............C-12 C.10 CN4610 USB I/F connector Port 0/Port 2 (8-pin) ........C-12 C.11 CN4611 USB I/F connector Port 1 (8-pin) ..........C-12 C.12 CN8800 DC IN connector (4-pin) ............. C-13 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] App-iii...
  • Page 334 CN6002 Speaker (Left) connector (3-pin)..........C-29 C.38 CN9510 System board I/F connector (57-pin)........... C-30 C.39 CN9520 Sound jack board I/F connector (20-pin) ........C-31 C.40 CN9521 Power switch board (FNN2P*) I/F connector (4-pin)....C-31 AV-IN board (FNN2V*) App-iv [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 335 CN9622 Sound board (FNN2N*) I/F connector (4-pin)......C-38 Appendix D Display Codes ....................D-1 Display Codes ....................D-1 Appendix E Key Layout ....................E-1 United States (US) Keyboard.................E-1 United Kingdom (UK) Keyboard ..............E-1 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] App-v...
  • Page 336 Appendix H EC/KBC Rewrite Procedures ..............H-1 Appendix I Reliability.......................I-1 Appendix J Maintenance of TOSHIBA RAID............... J-1 Outline of Maintenance (Repair) of TOSHIBA RAID........J-1 Analysis and handling by Drive Log ..............J-2 Operation of Independent utility..............J-8 App-vi [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 337 LAN loopback connector................F-1 Figure J-1 Flowchart of repairing TOSHIBA RAID............J-1 Figure J-2 Flowchart of Analysis and handling by Drive Log .........J-2 Figure J-3 Drive Log ......................J-8 Figure J-4 Tree of menu of Independent Utility.............J-13 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] App-vii...
  • Page 338 Table C-17 1394 I/F connector (4-pin) ................C-18 Table C-18 LCD I/F connector (41-pin) ................ C-19 Table C-19 CRT I/F connector (15-pin) ................ C-20 Table C-20 S-video out I/F connector (4-pin) ............... C-20 App-viii [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 339 Table C-42 Composite-in connector (5-pin)..............C-32 Table C-43 S-video IN I/F connector (4-pin) ..............C-32 Antenna jack board (FNN2A*) Table C-44 TV antenna connector (4-pin)..............C-33 Table C-45 Coaxial connector (4-pin) ................C-33 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] App-ix...
  • Page 340 Displayed item in Logical Drive..............J-10 Table J-3 Items displayed in Physical Drive ..............J-11 Table J-4 Item of Main Menu displayed ...............J-12 Table J-5 Item of parameter set ..................J-14 Table J-6 Item of array ....................J-20 App-x [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 341 Table J-8 Function of option and key ................J-24 Table J-9 Content of Drive Log display ................J-26 Table J-10 Content of View Drive Log menu ..............J-27 Table J-11 Function of key in View Drive Log...............J-27 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] App-xi...

  • Page 342: Appendix A Handling The Lcd Module

    LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance. Also, the panel’s polarized surface is easily scarred, so be careful when handling it. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 343 Do not apply cleanser directly to the panel. 4. If water or other liquid is left on the panel’s surface for a long period, it can change the screen’s tint or stain it. Be sure to quickly wipe off any liquid. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 344 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 345 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 346 Appendix A Handling the LCD Module 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 347 Appendix A Handling the LCD Module [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 348: Appendix B Board Layout

    Appendix B Appendix B Board Layout System Board Front View Figure B-1 System board layout (front) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 349 Touch pad FFC connector CN8811 Battery signal harness connector CN3200 Keyboard I/F connector CN9500 Sound FFC I/F connector CN1810 ODD relay board I/F connector CN4611 USB harness connector CN5000 LCD harness connector CN4100 RJ45 harness connector [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 350 Appendix B Board Layout B.2 System Board Back View System Board Back View Figure B-2 System board layout (Back) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 351 DC-IN jack connector CN8770 CPU fan cable connector CN5501 S-VIDEO OUT I/F port IS1050 CN5502 D-terminal port CN5080 RGB I/F connector CN4610 USB port 0 / USB port 2 CN8780 VGA fan cable connector IS5000 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 352 <Back layout> Figure B-3 BT board layout Table B-3 BT board connectors Mark Number Name CN9690 Battery power harness connector CN9691 Battery signal harness connector CN8810 Battery I/F connector CN9990 RTC battery I/F connector QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 353 Figure B-4 SD board layout Table B-4 SD board connectors Mark Number Name CN3000 MDC I/F connector CN6002 Speaker (L) cable connector CN9521 Power SW harness connector CN9520 Sound jack FFC connector CN9510 Sound FFC connector [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 354 Appendix B Board Layout B.4 SD board QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 355 Table B-5 SJ board connectors Mark Number Name CN4620 USB harness connector CN9530 Sound jack FFC connector CN4621 USB port 6 CN4620 USB port 4 J600 External microphone jack D5600 Headphone jack CN4621 Internal microphone I/F connector [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 356 B.6 AV-IN board AV-IN board <Front layout> <Back layout> Figure B-6 AV-IN board layout Table B-6 AV-IN board connectors Mark Number Name J9612 Monitor-IN I/F port J9613 S-VIDEO IN I/F port CN9613 AV-IN harness connector QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...

  • Page 357: Power Sw Board

    Appendix B Board Layout Power SW board <Front layout> <Back layout> Figure B-7 Power SW board layout Table B-7 Power SW board connectors Mark Number Name CN9622 Power SW harness connector S3310 Power switch button B-10 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 358 B.8 ODD relay board ODD relay board <Front layout> <Back layout> Figure B-8 ODD relay board layout Table B-8 ODD relay board connectors Mark Number Name CN9680 ODD I/F connector CN1820 ODD relay FFC I/F connector QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] B-11...
  • Page 359 TV antenna board <Front layout> <Back layout> Figure B-9 TV antenna board layout Table B-9 TV antenna board connectors Mark Number Name J9610 TV antenna cable jack CN9611 TV antenna coaxial cable connector B-12 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 360 Appendix B Board Layout B.9 TV antenna board QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] B-13...

  • Page 361: Appendix C Pin Assignment

    BDQ04-B1P BDQ06-B1P BDM0-B1P BDQS0-B1N BDQS0-B1P BDQ01-B1P BDQ00-B1P BDQ03-B1P BDQ02-B1P BDQ12-B1P BDQ13-B1P BDQ11-B1P BDQ08-B1P BDM0-B1P BDQS1-B1N MCK3-B1P BDQS1-B1P MCK3-B1N BDQ09-B1P BDQ15-B1P BDQ14-B1P BDQ10-B1P BDQ16-B1P BDQ21-B1P BDQ18-B1P BDQ17-B1P BDQS2-B1N N.C. BDQS2-B1P BDM2-B1P BDQ23-B1P BDQ19-B1P BDQ22-B1P BDQ20-B1P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 362 1R8-B1V BMA05-B1P BMA04-B1P BMA03-B1P BMA02-B1P BMA01-B1P BMA00-B1P 1R8-B1V 1R8-B1V BMA10-B1P BBS1-B1P BBS0-B1P BRAS-B1N BWE-B1N MCS2-B1N 1R8-B1V 1R8-B1V BCAS-B1N MODT2-B1P MCS3-B1N BMA13-B1P 1R8-B1V 1R8-B1V MODT3-B1P BDQ32-B1P BDQ36-B1P BDQ33-B1P BDQ37-B1P BDQS4-B1N BDM4-B1P SDQ38-B2P SDQ36-B2P SDQ34-B2P SDQ37-B2P [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 363 BDQS5-B1N BMD5-B1P BDQS5-B1P BDQ43-B1P BDQ46-B1P BDQ42-B1P BDQ47-B1P BDQ48-B1P BDQ52-B1N BDQ54-B1P BDQ53-B1N N.C. MCK4-B1P MCK4-B1N BDQS6-B1N BDQS6-B1P BDM6-B1P BDQ51-B1P BDQ50-B1P BDQ55-B1P BDQ49-B1P BDQ57-B1P BDQ56-B1P BDQ60-B1P BDQ61-B1P BDM7-B1P BDQS7-B1N BDQS7-B1P BDQ58-B1P BDQ59-B1P BDQ62-B1P BDQ63-B1P SMBDAT-P3P SMBCLK-P3P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 364 ADM0-B1P ADQS0-B1N ADQS0-B1P ADQ02-B1P ADQ07-B1P ADQ03-B1P ADQ06-B1P ADQ12-B1P ADQ13-B1P ADQ08-B1P ADQ09-B1P ADM0-B1P ADQS1-B1N MCK0-B1P ADQS1-B1P MCK0-B1N ADQ15-B1P ADQ10-B1P ADQ14-B1P ADQ11-B1P ADQ16-B1P ADQ20-B1P ADQ17-B1P ADQ21-B1P ADQS2-B1N N.C. ADQS2-B1P ADM2-B1P ADQ23-B1P ADQ19-B1P ADQ22-B1P ADQ18-B1P ADQ24-B1P ADQ29-B1P [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 365 AMA06-B1P 1R8-B1V 1R8-B1V AMA05-B1P AMA04-B1P AMA03-B1P AMA02-B1P AMA01-B1P AMA00-B1P 1R8-B1V 1R8-B1V AMA10-B1P ABS1-B1P ABS0-B1P ARAS-B1N AWE-B1N MCS0-B1N 1R8-B1V 1R8-B1V ACAS-B1N MODT0-B1P MCS1-B1N AMA13-B1P 1R8-B1V 1R8-B1V MODT1-B1P ADQ32-B1P ADQ36-B1P ADQ33-B1P ADQ37-B1P ADQS4-B1N ADM4-B1P ADQS4-B1P ADQ38-B1P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 366 ADQS5-B1N AMD5-B1P ADQS5-B1P ADQ42-B1P ADQ46-B1P ADQ43-B1P ADQ47-B1P ADQ48-B1P ADQ52-B1N ADQ49-B1P ADQ53-B1N N.C. MCK1-B1P MCK1-B1N ADQS6-B1N ADQS6-B1P BDM6-B1P ADQ55-B1P ADQ54-B1P ADQ51-B1P ADQ50-B1P ADQ56-B1P ADQ60-B1P ADQ57-B1P ADQ61-B1P ADM7-B1P ADQS7-B1N ADQS7-B1P ADQ58-B1P ADQ59-B1P ADQ62-B1P ADQ63-B1P SMBDAT-P3P SMBCLK-P3P [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 367 SATAR0-P3N SATAR0-P3P N.C. N.C. N.C. C.4 CN1860 2nd HDD I/F connector (22-pin) Table C-4 2nd HDD I/F connector (22-pin) PIN No. Signal name PIN No. Signal name SATAT2-P3P SATAT2-P3N SATAR2-P3N SATAR2-P3P N.C. N.C. N.C. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 368 PIN No. Signal name USBP3-S3N USBP3-S3P CPUSB-E3N N.C (Reserve) N.C (Reserve) N.C (Reserve) CRD-E3V CRD-E3V CRD1R5-P1V CRD1R5-P1V CRD1R5-P1V PEWAKE-S3N CRD-E3V CRD-E3V CRDRST-E3N CRD-P3V CRD-P3V CRD-P3V CRD-P3V CRDCRQ-E3N CPPE-E3N XPECRD-P3N XPECRD-P3P PERCRD-P3N PERCRD-P3P PETCRD-P3N PETCRD-P3P [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 369 ACAD01-EYP ACAD04-EYP ACAD03-EYP ACAD06-EYP ACAD05-EYP ACD14-EYP ACAD07-EYP ACAD08-EYP ACCBE0-EYN ACAD10-EYP ACAD09-EYP ACVS1-E3P ACAD11-EYP ACAD13-EYP ACAD12-EYP ACAD15-EYP ACAD14-EYP ACAD16-EYP ACCBE1-EYN ACA18-EYP ACPAR-EYP ACLOCK-EYN ACPERR-EYN ACSTOP-EYN ACGNT-EYN ACDEVS-EYN ACINT-EYN MCVCCA-EYV MCVCCA-EYV MCVPPA-EYV ACCLK-EYP ACTRDY-EYN ACIRDY-EYN ACFRAM-EYN QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 370 PIN No. Signal name PIN No. Signal name ACCBE2-EYN ACAD17-EYP ACAD18-EYP ACAD19-EYP ACAD20-EYP ACVS2-E3P ACAD21-EYP ACRST-EYN ACAD22-EYP ACSERR-EYN ACAD23-EYP ACREQ-EYN ACAD24-EYP ACCBE3-EYN ACAD25-EYP ACAUDI-EYP ACAD26-EYP ACSTSC-EYP ACAD27-EYP ACAD28-EYP ACAD29-EYP ACAD30-EYP ACD02-EYP ACAD31-EYP ACCLKR-EYN ACCD2-E3N C-10 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 371 KBSC11-S3N KBRT04-S3N KBRT05-S3N KBSC12-S3N KBSC13-S3N KBRT06-S3N KBRT07-S3N KBSC14-S3N KBSC15-S3N C.7 CN3201 Touch pad I/F connector (4-pin) Table C-7 Touch pad I/F connector (4-pin) PIN No. Signal name PIN No. Signal name IPDCLK-P5P IPDDAT-P5P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-11...
  • Page 372 USB0PS-E5V USBP2-S3N USBP2-S3P C.11 CN4611 USB I/F connector Port 1 (8-pin) Table C-11 USB I/F connector Port 1 (8-pin) PIN No. Signal name PIN No. Signal name USBP4-S3P USBP4-S3N USB1PS-E5V USB1PS-E5V USBP6-S3P USBP6-S3N C-12 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 373 MSDAT3-E3P MSBS-E3P FM-E3V MSCLK-E3P MSDAT3-E3P MSCD-E3N MSDAT2-E3P MSSDIO-E3P MSDAT1-E3P MSBS-E3P FM-E3V MSCLK-E3P MSSDIO-E3P MSDAT1-E3P SM-E3V SDAT3-E3P SDAT2-E3P SDAT1-E3P SDAT0-E3P MSDAT3-E3P MSDAT2-E3P MSDAT1-E3P MSSDIO-E3P MSCLK-E3P XDWE-E3N SDCMD-E3P SMCLE-E3P XDCE-E3N XDRE-E3N SMRDY-E3P SMCD-E3N SDCD-E3N SDWP-E3P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-13...
  • Page 374 N.C. PIRQF-P3N PIRQG-P3N N.C. N.C. X33MPC-P3P PCIRS1-S3N PREQ2-P3N PGNT2-P3N AD31-P3P PME-S3N AD29-P3P WCHCLK-P3P AD30-P3P AD27-P3P AD25-P3P AD28-P3P WCHDAT-P3P AD26-P3P CBE3-P3N AD24-P3P AD23-P3P AD21-P3P AD21-P3P AD22-P3P AD19-P3P AD20-P3P PAR-P3P AD17-P3P AD18-P3P CBE2-P3N AD16-P3P IRDY-P3N C-14 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 375 AD13-P3P AD12-P3P AD11-P3P AD10-P3P AD09-P3P AD08-P3P CBE0-P3N AD07-P3P AD06-P3P AD05-P3P AD04-P3P N.C. AD02-P3P AD03-P3P AD00-P3P N.C. AD01-P3P N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-15...
  • Page 376 N.C. N.C. N.C. X33MPT-P3P PCIRS1-S3N PREQ1-P3N PGNT1-P3N T-P3V AD31-P3P N.C. AD29-P3P N.C. AD30-P3P AD27-P3P T-P3V AD25-P3P AD28-P3P N.C. AD26-P3P CBE3-P3N AD24-P3P AD23-P3P AD25-P3P AD21-P3P AD22-P3P AD19-P3P AD20-P3P PAR-P3P AD17-P3P AD18-P3P CBE2-P3N AD16-P3P IRDY-P3N C-16 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 377 AD11-P3P AD10-P3P AD09-P3P AD08-P3P CBE0-P3N AD07-P3P T-P3V T-P3V AD06-P3P AD05-P3P AD04-P3P T-P5V AD02-P3P AD03-P3P AD00-P3P T-P5V T-P5V AD01-P3P N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. T-P5V N.C. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-17...
  • Page 378 Signal name TDP-P3P TDN-P3N RDP-P3P RDN-P3N N.C. N.C. LNK-P3N ACT-P3N C.17 CN4200 1394 I/F connector (4-pin) Table C-17 1394 I/F connector (4-pin) PIN No. Signal name PIN No. Signal name TPB0-E3N TPB0-E3P TPA0-E3N TPA0-E3P C-18 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 379 PIN No. Signal name LTXCK0-P3N LTXCK0-P3P LTXDT0-P3N LTXDT0-P3P LTXDT1-P3N LTXDT1-P3P LTXDT2-P3N LTXDT2-P3P LTXCK1-P3N LTXCK1-P3P LTXDT4-P3N LTXDT4-P3P LTXDT5-P3N LTXDT5-P3P LTXDT6-P3N LTXDT6-P3P NVCSCL-P3P PNL-P3V PNL-P3V NVCSDA-P3P FL-GND BRT0-P5P BRT1-P5P BRT2DA-S3P FL-P5V FL-P5V FL-P5V FL-P5V FL-P5V FL-P5V QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-19...
  • Page 380 Signal name (NVBGRN-PXP) (NVBRED-PXP) C.21 CN5502 D-video I/F connector (14-pin) Table C-21 D-video I/F connector (14-pin) PIN No. Signal name PIN No. Signal name HDTVY-PXP HDTVPB-PXP HDTVPR-PXP LINOTL-PXP (LINE1) (LINE2) LINOTR-PXP (LINE3) LINOT-GND (Plug) C-20 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 381 Signal name PIN No. Signal name MEPCLK-S5P MEPACK-S5P MEPDAT-S5P TC-S5V TC-S5V PNLOFF-S3N C.25 CN3400 Debug port (4-pin) Table C-25 Debug port connector (4-pin) PIN No. Signal name PIN No. Signal name DBGRX-P3P (TXD1) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-21...
  • Page 382 PIN No. Signal name LINL-PXP LIN-GND LINR-PXP COMP01-PXP LUMA01-PXP CROM01-PXP C.28 CN5800 SVP Host I/F connector (2-pin) Table C-28 SVP Host I/F connector (2-pin) PIN No. Signal name PIN No. Signal name SVSCL-P3P SVSDA-P3P C-22 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 383 C.30 CN8811 Battery (Signal) I/F connector (15-pin) Table C-30 Battery (Signal) I/F connector (15-pin) PIN No. Signal name PIN No. Signal name DBT10V-S5N PSDA-S5P PSCL-S5P BTMP1 S-R3V BAT1OR-S5N BAT1GR-S5N PWLEOR-S3P PWLEGR-S3P DCINOR-S5N DCINGR-S5N RCIRRX-S3P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-23...
  • Page 384 Signal name CDRLED-P5N PDCS3-P3N PDCS1-P3N PDA2-P3P PDA0-P3P PDA1-P3P IDEIRQ-P3P PDDACK-P3N PIORDY-P3P PDIOR-P3N PDIOW-P3N PDDREQ-P3P PDD00-P3P PDD15-P3P PDD01-P3P PDD14-P3P PDD02-P3P PDD13-P3P PDD03-P3P PDD12-P3P PDD04-P3P PDD11-P3P PDD05-P3P PDD10-P3P PDD06-P3P PDD09-P3P PDD07-P3P PDD08-P3P PLTRS0-S3N CDAUDL-PXP CD-GND CDAUDR-PXP C-24 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 385 M97IN2-E3P M97IN1-P3P M97RS2-S3N M97RS1-S3N M97OT2-P3P M97OT1-P3P M97SY2-P3P M97SY1-P3P X14SND-P3P SNDMUT-S3N AMPSD-S3N AMPSD-S3N SND-P5V SND-P5V SND-P5V SND-P5V SND-P5V BEEP-PXP SND-GND SND-GND SND-GND SND-GND SND-GND LINR-PXP LIN-GND LINL-PXP SPOTR-PXP SPOTR-PXP SPOTR-PXN SPOTR-PXN CDRLED PWRSW-S3N BTSWON-S3P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-25...
  • Page 386 Appendix C Pin Assignment C.33 CN5660 AV-IN board (FNN2V*) I/F connector (10-pin) Table C-33 AV-IN board (FNN2V*) I/F connector (10-pin) PIN No. Signal name PIN No. Signal name SND-P5V LINR-PXP LIN-GND LINL-PXP COMPIN-PXP CROMIN-PXP LUMAIN-PXP C-26 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 387 PDD08-P3P PDD07-P3P PDD09-P3P PDD06-P3P PDD10-P3P PDD05-P3P PDD11-P3P PDD04-P3P PDD12-P3P PDD03-P3P PDD13-P3P PDD02-P3P PDD14-P3P PDD01-P3P PDD15-P3P PDD00-P3P PDDREQ-P3P PDIOR-P3N PDIOW-P3N PIORDY-P3P PDDACK-P3N IDEIRQ-P3P N.C. PDA1-P3P N.C. PDA0-P3P PDA2-P3P PDCS1-P3P PDCS3-P3P CDRLED-P5N N.C. N.C. N.C. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-27...
  • Page 388 Signal name AUDR-PXP AUD-GND AUDL-PXP IDRSTB-P5N PDD08-P3P PDD07-P3P PDD09-P3P PDD05-P3P PDD10-P3P PDD06-P3P PDD11-P3P PDD04-P3P PDD12-P3P PDD03-P3P PDD13-P3P PDD02-P3P PDD14-P3P PDD01-P3P PDD15-P3P PDD00-P3P PDDREQ-P3P PDIOW-P3N PDIOR-P3N PIORDY-P3P PDDACK-P3N IDEIRQ-P3P PDA1-P3P PDA0-P3P PDA2-P3P PDCS1-P3P PDCS3-P3P CDRLED-P5N C-28 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 389 Signal name PIN No. Signal name M97SY2-P3P M97OT2-P3P M97RS2-S3N M97IN2-E3P X97BC2-P3P C.37 CN6002 Speaker (Left) connector (3-pin) Table C-37 Speaker (Left) connector (3-pin) PIN No. Signal name PIN No. Signal name (SP_OUT_L-) N.C. (SP_OUT_L+) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-29...
  • Page 390 SATLED-P3P M97IN2-E3P M97IN1-P3P M97RS2-S3N M97RS1-S3N M97OT2-P3P M97OT1-P3P M97SY2-P3P M97SY1-P3P X14SND-P3P SNDMUT-S3N AMPSD-S3N SND-P5V SND-P5V SND-P5V SND-P5V SND-P5V BEEP-PXP SND-GND SND-GND SND-GND SND-GND SND-GND LINR-PXP A-GND LINL-PXP SPOTR-PXP SPOTR-PXP SPOTR-PXN SPOTR-PXN CDRLED PWRSW-S3N BTSWON-S3P C-30 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 391 HEADR-PXP A-GND HEADL-PXP VREF1-P2V SPKEN-P4P SPDJIN-P3N C.40 CN9521 Power switch board (FNN2P*) I/F connector (4-pin) Table C-40 Power switch board (FNN2P*) I/F connector (4-pin) PIN No. Signal name PIN No. Signal name PWRSW-S3N QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-31...
  • Page 392 Signal name (LINR-PXP) TV-GND COMPIN-PXP (LINL-PXP) TV-GND C.43 CN9613 S-video IN I/F connector (4-pin) Table C-43 S-video IN I/F connector (4-pin) PIN No. Signal name PIN No. Signal name TV-GND TV-GND LUMAIN-PXP CROMIN-PXP C-32 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 393 PIN No. Signal name PIN No. Signal name (CN9611-3) (CN9611-1) (CN9611-2) (CN9611-4) C.45 CN9611 Coaxial connector (4-pin) Table C-45 Coaxial connector (4-pin) PIN No. Signal name PIN No. Signal name (CN9610-2) (CN9610-3) (CN9610-1) (CN9610-4) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-33...
  • Page 394 PIN No. Signal name PIN No. Signal name (CN4622-4) (CN4622-7) (CN4622-6) C.49 CN6000 Internal microphone connector (2-pin) Table C-49 Internal microphone I/F connector (6-pin) PIN No. Signal name PIN No. Signal name (VREF1-P2V) A-GND C-34 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 395 C.52 CN9530 Sound board (FNN2N*) I/F connector (20-pin) Table C-52 Sound board (FNN2N*) I/F connector (20-pin) PIN No. Signal name PIN No. Signal name SPDJIN-P3N SPKEN-P4P VREF1-P2V HEADL-PXP A-GND HEADR-PXP A4R7-P4V A4R7-P4V MICIN-PXP A-GND A-GND DOUT-P3P SPD3V-P3V N.C. BTSWON-S3P QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-35...
  • Page 396 DCINOR-S5N DCINOR-S5N RCIRRX-S5P C.55 CN8810 Battery I/F connector (10-pin) Table C-55 Battery I/F connector (10-pin) PIN No. Signal name PIN No. Signal name PVBL1-BAT (Thrm+) BATDCHG1 R-M5V (MBCLK) (MBDAT) (VSS) (OV) BATVSS1 BATGND1 C-36 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 397 Appendix C Pin Assignment C.56 CN9990 RTC battery connector (3-pin) C.56 CN9990 RTC battery connector (3-pin) Table C-56 RTC battery connector (3-pin) PIN No. Signal name PIN No. Signal name (CN9691-7) QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] C-37...
  • Page 398 C.57 CN9622 Sound board (FNN2N*) I/F connector (4-pin) Appendix C Pin Assignment Power switch board (FNN2P*) C.57 CN9622 Sound board (FNN2N*) I/F connector (4-pin) Table C-57 Sound board (FNN2N*) I/F connector (4-pin) PIN No. Signal name PIN No. Signal name LED-P5V PWRSW-S3N C-38 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 399 Appendix. D Appendix D Display Codes Display Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 400 Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 401 Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R) ← Home ↑ ↓ PgUp PgDn → QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 402 5. * This key corresponds to key No. 42 in a 102-key model. 6. * Refer to Table D-6, No. 124 key scan code. 7. * Refer to Table D-7, No. 126 key scan code. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 403 Shift key, scan codes are changed as listed below: With left Shift With right Shift Set 1 E0 AA __________ E0 B6 E0 2A ___________ E0 36 Set 2 E0 F0 12 ________ E0 F0 59 E0 12 ___________ E0 59 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 404 AA E0 12 E0 2F E0 F0 2F E0 F0 12 Table D-4 Scan codes with Fn key Code set 1 Code set 2 Keytop Make Break Make Break CTRL LALT ARROW NUMERIC Scrl [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 405 Code set 2 Keytop Make Break Make Break (–) Table D-6 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc Common Ctrl + Shift + Alt + QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 406 Table D-7 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common* E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 407: Appendix E Key Layout

    Appendix E Key Layout Appendix E Key Layout United States (US) Keyboard Figure E-1 US Keyboard layout United Kingdom (UK) Keyboard Figure E-2 UK Keyboard layout QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 408 E.2 United Kingdom (UK) Keyboard Appendix E Key Layout [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 409: Appendix F Wiring Diagrams

    VSYNC (14) (15) SDL (15) Figure F-1 RGB Monitor ID Wraparound connector (15PIN to 15PIN) LAN loopback Connector (3) BIDBP (RX+) (1) BIBAP ‘(TX+) (4) BIDBN (RX-) (2) BIDAN (TX-) Figure F-2 LAN loopback connector QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 410 F.2 LAN loopback Connector Appendix F Wiring Diagrams [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 411: Appendix G Bios Rewrite Procedures

    3. If you fail to rewrite BIOS, then when you next turn on the power, a message may be displayed that the contents of the BIOS have been erased. In this case, insert the BIOS rewriting disk and the BIOS will be rewritten. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 412 Appendix G BIOS Rewrite Procedures [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)
  • Page 413 The computer is not hung up. Allow sufficient time. Never reboot or turn off the power to the computer before the rewriting is completed. 1. Set the system to boot mode. 2. Turn off the power to the computer. 3. Remove the external cables and cards. QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 414 5. Turn on the power while holding down the Tab key. (Keep holding down the key until a message appears on the screen.) The EC/KBC rewriting starts. 6. When the EC/KBC rewrite is completed, the system is automatically turned off. [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 415: Appendix I Reliability

    Appendix I Reliability Appendix I Reliability The following table shows MTBF (Mean Time Between Failures) in maximum configuration. Table I-1 MTBF Component Time (hours) System 6704.32 QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL]...
  • Page 416 Appendix I Reliability [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

  • Page 417: Appendix J Maintenance Of Toshiba Raid

    Appendix J Appendix J Maintenance of TOSHIBA RAID J.1 Outline of Maintenance (Repair) of TOSHIBA RAID Follow the below procedures to repair TOSHIBA RAID Reception Is the RAID configured by two HDD? Identify the failed HDD (*2) Is it needed to...
  • Page 418 J.2Analysis and handling by Drive Log Appendix J Maintenance of TOSHIBA RAID J.2 Analysis and handling by Drive Log Follow the below procedures to analyze. Boot the independent utility and check the Physical Drive status. Port 1 (1) Which port of...
  • Page 419 Appendix J Maintenance of TOSHIBA RAID J.2Analysis and handling by Drive Log J.2.1 How to identify the cause of failure (1) When “Fail” or “NODRIVE” is displayed According to “Operation of Independent utility”, boot the independent utility to display the Drive Log.
  • Page 420 J.2Analysis and handling by Drive Log Appendix J Maintenance of TOSHIBA RAID 2. Analyze the detailed date of the message of right before of “xxx Error (IN)”, “xxx Error (OUT)” (for example, “DMA Error (IN)”, “DMA Error (OUT)”) right before the log of “Fail this drive”...
  • Page 421 Appendix J Maintenance of TOSHIBA RAID J.2Analysis and handling by Drive Log Command：Indicates Command code caused an error. The following list indicates the command Table J-1 List of Command (1/2) Devices not Devices implementing implementing Command Protocol Command the PACKET...
  • Page 422 J.2Analysis and handling by Drive Log Appendix J Maintenance of TOSHIBA RAID Table J-1 List of Command (2/2) Devices not Devices implementing implementing Command Protocol Command the PACKET the PACKET code Command Command feature set feature set READ DMA WRITE DMA...
  • Page 423 [PgDn] key. 2. If no message of “Fail this drive” message, it is judged that the second HDD is removed without the operation of removal by TOSHIBA RAID console and installed again. (3) How to change the status to OFF LINE Release the status of “Fail”, using the menu of [Force OFFLINE].
  • Page 424 TOSHIBA RAID make Drive Log redundant and store it. The drive has own log and other drive’s log. In TOSHIBA RAID, the log of own drive is called “Own Log” and the redundant log of other drive’s drive is called “Redundant Log”. Each port has “Own Log” and “Redundant Log”.
  • Page 425 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility J.3.2 How to operate the Independent Utility (1) Booting PC Connected the USB FDD to the PC to be repaired. Insert the FD storing the program of the Independent Utility in the FDD and boot the PC from the FD. The following display appears.
  • Page 426 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID (2) Display of Logical/Physical Drive Logical Drive The status of RAID array is displayed in Logical Drive by array. The displayed items are follows. Table J-2 Displayed item in Logical Drive...
  • Page 427 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Physical Drive In Physical Drive, the condition of RAID array is displayed by array. The following items are displayed. Table J-3 Items displayed in Physical Drive Explanation Port Displays the port number of Serial ATA connected to the drive.
  • Page 428 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID (3) Explanation of Main Menu The Independent Utility has following Main Menu. Table J-4 Item of Main Menu displayed Explanation Create Array Builds RAID array. Start Rebuild Rebuilds RAID-1. While the rebuild is suspended, the message of “Resume Rebuild”...
  • Page 429 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility The tree of Independent Menu is as follows. Figure J-4 Tree of menu of Independent Utility QOSMIO G20 Maintenance Manual (960-511) [CONFIDENTIAL] J-13...

  • Page 430: Create Array

    J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID Create Array This section explains how to select option and build array. The [Create Array] option can be selected only when there is a drive not assigned. To build array, follow the procedure below.
  • Page 431 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility 6. Put the cursor on the “DONE” and press [Enter] key. Pressing “OK” in [Confirmation] store the change. CAUTION: When the array is initialized, the data of drive is lost.
  • Page 432 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID 3. When [Rebuild Range] menu is displayed, the range to be rebuilt is designated. When [Effective] is selected, rebuild limit becomes valid and it rebuilds up to the rebuild limit. When [Whole] is selected, it rebuilds maximum capacity of array.
  • Page 433 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility 8. When completing the rebuild, press “OK” to return to the main menu of Independent Setup Utility. Resume Rebuild During being suspended,[Resume Rebuild] is displayed in [Main Menu]. To start rebuilding suspended, follow the procedure below.
  • Page 434 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID 6. When completing the rebuild, press “OK” to return to the main menu of Independent Setup Utility. 7. When “Rebuild Limit” is set and [Rebuild Range] is set to [Whole], only [Finish] is can be selected after exceeding the Rebuild Limit.
  • Page 435 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Check Media This option can check if there is an error in the HDD of array. The Check Media can be done only in RAID-1. To execute Check Media, follow the procedure below.
  • Page 436 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID Modify Array This option changes the setting of array. Change Parameter Select [Change Parameter] in [Modify Array] menu. The following items can be set. Table J-6 Item of array Option...
  • Page 437 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Change RAID Level To change RAID level, select [Modify Array] menu. When changing RAID-1 (Mirroring) to RAID-0 (Striping), refer “Changing RAID-1 to RAID-0”. When changing RAID-0 to RAID-1, refer “Changing RAID-0 to RAID-1”.
  • Page 438 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID Delete Array Selects [Delete Array] of Setup Utility and delete array. Put the cursor on the array you want to delete and press [Enter] key. When [Confirmation] is displayed, select “OK” to store the setting.
  • Page 439 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Physical Drive Select [Physical Drive] in Setup Utility to set physical drive. View Drive Info. Select this option in [Physical Drive] to display information of physical drive. Select the drive that you want to display in [Physical Drive] at the lower of display and press [Enter] key.
  • Page 440 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID View Drive Log Select this option in [Physical Drive] menu and select the drive that you want to display the log. At the beginning, the latest log is displayed. The 7,168 logs from the latest is recorded in detail.
  • Page 441 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility Execute the following procedures to see the drive log in the independent utility. 1. Put on the cursor on [Physical Drive] in [Main Menu] and press [Enter] key. 2. Put on the cursor on [View Drive Log] and press [Enter] key.
  • Page 442 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID The following is displayed. Table J-9 Content of Drive Log display Option Explanation Port Displays the port number of log displayed. Own/Redundant Displays if the displayed log is a log of own port (Own) or a copy of other port log (Redundant).
  • Page 443 Appendix J Maintenance of TOSHIBA RAID J.3Operation of Independent utility [View Drive Log] menu is as follows Table J-10 Content of View Drive Log menu Option Explanation Change Port Changes the display of the own log and redundant log. At the beginning, the Port-0’s own log and the redundant log are displayed.
  • Page 444 J.3Operation of Independent utility Appendix J Maintenance of TOSHIBA RAID Exit When this option is selected, the utility is finished. When [Confirmation] is displayed, select “OK”. J-28 [CONFIDENTIAL] QOSMIO G20 Maintenance Manual (960-511)

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