Printing Problems - Samsung SCX-6555N User Manual

Printing problems

CONDITION POSSIBLE CAUSE
The machine The machine is not
receiving power.
does not print.
The machine is not
selected as the
default printer.
Check the machine for the following:
• The side cover is not closed. Close the side
cover.
• Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 99.)
• No paper is loaded. Load paper. (See "Loading
paper" on page 37.)
• The toner cartridge or the imaging unit is not
installed. Install the toner cartridge or the imaging
unit.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
SUGGESTED SOLUTIONS
Check the power cord
connections. Check the
power switch and the power
source.
Select Samsung SCX-6x55
Series PCL 6 or Samsung
SCX-6x55 Series PS as your
default printer in your
Windows.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the printer properties
to ensure that all of the print
settings are correct.
Repair the printer software.
See Software section.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
CONDITION POSSIBLE CAUSE
The machine The document size
is so big that the
does not print.
hard disk space of
(Continued)
the computer is not
enough to access
the print job.
The machine The paper option
that was selected in
selects print
the printer properties
materials from
may be incorrect.
the wrong paper
source.
A print job is The job may be very
complex.
extremely slow.
Half the page is The page orientation
setting may be
blank.
incorrect.
The paper size and
the paper size
settings do not
match.
The machine The printer cable is
loose or defective.
prints, but the
text is wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
SUGGESTED SOLUTIONS
Get more hard disk space
and print the document
again.
For many software
applications, the paper
source selection is found
under the Paper tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.
Reduce the complexity of the
page or try adjusting the print
quality settings.
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Troubleshooting_ 109