What Can I Do Now - Western Digital WDBVHT0040JCH User Manual

Sending Your Log Files to Customer Support
If you have a problem with the My Book Live Duo drive, complete the online form on the
Support page to generate a log and send it to WD's Customer Support team. Another
option is to manually generate a system log and save or email it.
• To run a system report and send it to WD Customer Support automatically:
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Click the Privacy Policy link to review WD's privacy policy.
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Click the Request Support button.
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Sign into the WD Knowledge Base, if you have not previously done so.
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Complete and send your request.
• To run and save a system report manually, click the Create & Save button. Then
save it to your computer. If desired, email it to WD Customer Support.
Obtaining Other Support
• To obtain the most recently updated user manual, click the Product
Documentation link.
• To see answers to frequently asked questions and instructions, click the FAQs link.
• To participate in a forum about the My Book Live Duo, click the Forum link.
• To see WD phone numbers and other contact information, click the Contact Info
link.

What Can I Do Now?

The next few chapters step you through the procedures for using the My Book Live Duo
dashboard. The following table provides shortcuts to instructions for some common tasks.
How do I ...
Request assistance from Customer Support,
Set up the drive on my network,
Configure drive settings,
Update My Book Live Duo firmware,
Create users,
Change a user's password,
Create shares,
Access private shares,
View a list of computer backups and delete
backups,
Back up the My Book Live Duo by creating and
restoring safepoints,
Shut down or reboot the My Book Live Duo,
Enable or disable remote access (WD Photos
and WD 2go),
Enable, disable, and use media servers,
See ...
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USING THE MY BOOK LIVE DUO DASHBOARD – 59
MY BOOK LIVE DUO
USER MANUAL