Western Digital WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID User Manual
Version 1.6.x
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Summary of Contents for Western Digital WDA4NC20000 - ShareSpace NAS 2TB HD 1TB x 2 RAID
- Page 1 WD SmartWare™ Software User Manual Version 1.6.x WD SmartWare Software User Manual, Version 1.6.x...
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Page 2: Wd Service And Support
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wdc.com. If the answer is not available or if you ®... -
Page 3: Table Of Contents
WD SMARTWARE SOFTWARE USER MANUAL Table of Contents WD Service and Support ........... ii Accessing Online Support . - Page 4 WD SMARTWARE SOFTWARE USER MANUAL Managing and Customizing the Software ..... . 46 Specifying the Number of Backup Versions ........46 Specifying a Different Retrieve Folder .
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Page 5: About The Wd Smartware Software
WD SMARTWARE SOFTWARE USER MANUAL About the WD SmartWare Software WD SmartWare™ software is an easy-to-use backup application that gives you the power to: • Protect your data automatically—Relax! Your data is safe. Automatic, continuous backup instantly makes a second copy whenever you add or change a file. •... -
Page 6: Functional Overview
WD SMARTWARE SOFTWARE USER MANUAL • Network-attached Devices My Book Live™ My Book Live Duo Note: You must reformat Mac drives for compatibility with Windows operating systems to use them with this version of the WD SmartWare software. For information about reformatting your My Book or My Passport drive, see http://support.wdc.com answer ID 3865 in the WD Knowledge Base at The WD SmartWare software does not support other manufacturers’... -
Page 7: Home Tab Display
WD SMARTWARE SOFTWARE USER MANUAL The . . . tab display Provides . . . Retrieve Three full-screen dialogs for selecting the: • Backup volume that you want to retrieve files from • Destination on your computer where you want to copy the retrieved files •... - Page 8 WD SMARTWARE SOFTWARE USER MANUAL Your Computer Icon External Device Icon Your Computer’s External Device Content Gauge Content Gauge Figure 1. Home Tab Display ABOUT THE WD SMARTWARE SOFTWARE – 4...
- Page 9 WD SMARTWARE SOFTWARE USER MANUAL Table 1. Home Tab Functional Description Display Component Description Your computer icon Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions. Right-clicking the icon and clicking Properties displays the Windows System Properties dialog: Internal drive selector box (Not shown in Figure 1 on page 4.)
- Page 10 WD SMARTWARE SOFTWARE USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description External device icon For a network-attached device, the options are: (continued) • Open—To display the device listing in Windows Explorer • Dashboard—To display the Web interface for configuring the device •...
- Page 11 WD SMARTWARE SOFTWARE USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Your computer’s content The content gauge for your computer’s internal hard drive shows gauge all of your files that are available for a category-type backup against a blue background in six categories where: This file category Includes files with these extensions...
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Page 12: Backup Tab Displays
WD SMARTWARE SOFTWARE USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description External device content After installing the WD SmartWare software—before running your gauge first backup or copying any files to the device—the external device content gauge shows only a small number of files in the Additional Files category. - Page 13 WD SMARTWARE SOFTWARE USER MANUAL Backup by Category Display Backup by Files Display Your Computer’s External Device Content Gauge Content Gauge Category/File Backup Advanced Backup Area Start/Stop Backup Toggle Button Toggle Button Figure 2. Backup Tab Displays Table 2. Backup Tab Functional Description Display Component Description Your computer’s content...
- Page 14 WD SMARTWARE SOFTWARE USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all categories of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back Clicking Apply Changes in the backup files selection box updates...
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Page 15: Retrieve Tab Displays
WD SMARTWARE SOFTWARE USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Start/stop backup toggle Controls backup operations by starting and stopping the backup. button Category/file backup Switches the backup mode between categories and individual toggle button files: •... - Page 16 WD SMARTWARE SOFTWARE USER MANUAL Backed Up Volumes Selection Box Select a Volume to Retrieve From Display Retrieve Destination Option Buttons Change Retrieve Folder Box and Browse Button Select a Destination for Retrieved Files Display Retrieve Files Option Buttons Retrieve Some Files Selection Box Start Retrieving/Cancel Retrieving Toggle Button Select Content to Retrieve Display...
- Page 17 WD SMARTWARE SOFTWARE USER MANUAL Table 3. Retrieve Tab Functional Description (Continued) Display Component Description Retrieve destination Specify the location on your computer’s internal hard drive where option buttons you want to copy the files retrieved from the selected external device: •...
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Page 18: Settings Tab Displays
WD SMARTWARE SOFTWARE USER MANUAL Settings Tab Displays The configuration of the Settings tab display depends on the type and model of the selected external device: • For all My Book drives and most My Passport drives, the Settings tab display provides buttons that open the: Software Settings screen Drive Settings screen... - Page 19 WD SMARTWARE SOFTWARE USER MANUAL Settings Tab Display Software Settings Screen Drive Settings Screen Figure 4. Settings Tab Displays ABOUT THE WD SMARTWARE SOFTWARE – 15...
- Page 20 WD SMARTWARE SOFTWARE USER MANUAL Table 4. Settings Tab Functional Description Display Component Description Drive Erase button Displays the Drive Erase dialog for erasing your external device when it is not locked. File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file.
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Page 21: Help Tab Display
WD SMARTWARE SOFTWARE USER MANUAL Help Tab Display The Help tab display provides quick access to Learning Center topics and links to online support services. The Learning Center topics provide more detail than the info/online help for each screen, but not as much as the WD SmartWare Software User Manual. See Figure 5 and Table 5 for a brief functional description of the Help tab display. - Page 22 WD SMARTWARE SOFTWARE USER MANUAL Table 5. Help Tab Functional Description (Continued) Display Component Description Online User Manuals link Uses your Web browser to connect to the user manual page for WD SmartWare manuals at: http://www.wdc.com/wdproducts/wdsmartware/um.asp. There, you can select and open the online version of the user manual for your external device.
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Page 23: Installing The Software And Getting Started
WD SMARTWARE SOFTWARE USER MANUAL Installing the Software and Getting Started This chapter provides instructions for installing and getting started with the WD SmartWare software. The WD SmartWare setup file can be: • On the drive for direct-attached external devices •... - Page 24 WD SMARTWARE SOFTWARE USER MANUAL 3. Read the license agreement, select the I accept the terms in the License Agreement check box, and click Next to continue: 4. Click Install to begin the software installation: 5. Wait for the installation to complete: INSTALLING THE SOFTWARE AND GETTING STARTED –...
- Page 25 Verify that the WD Quick View icon displays in the system tray portion of the Windows taskbar: WD Quick View Icon b. Click Start > All Programs > Western Digital > WD SmartWare > WD SmartWare to display the Home screen (see Figure 1 on page 4). 8. On the Home screen: IF you want to .
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Page 26: Securing The Drive
WD SMARTWARE SOFTWARE USER MANUAL Securing the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive. -
Page 27: Unlocking The Drive
WD SMARTWARE SOFTWARE USER MANUAL c. Type a hint to help remember your password in the Password hint box. d. Select the Remember my password on this computer check box if you want the WD SmartWare software to remember your password on this computer. Note: This function remembers the password for your currently logged on user name. -
Page 28: Unlocking The Drive With The Wd Smartware Software
WD SMARTWARE SOFTWARE USER MANUAL Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer, or disconnect and reconnect a locked device to your computer, unless you selected the Remember my password on this the WD SmartWare software adds a computer check box when you created your password, lock symbol to the icon and displays a Drive is locked message in place of the content... -
Page 29: Unlocking The Drive Without The Wd Smartware Software
WD SMARTWARE SOFTWARE USER MANUAL Unlocking the Drive Without the WD SmartWare Software Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare software installed, you can use the Drive Unlock utility to unlock the drive there. -
Page 30: Changing Your Password
WD SMARTWARE SOFTWARE USER MANUAL Changing Your Password To change your password: On the Home screen, if you have more than one external device connected to your computer, select the icon for the one with the password that you want to change. 2. -
Page 31: Turning Off The Drive Lock Feature
WD SMARTWARE SOFTWARE USER MANUAL Turning Off the Drive Lock Feature To remove password protection from your drive: On the Home screen, if you have more than one external device connected to your computer, select the icon for the one that you want to remove password protection from. -
Page 32: Backing Up Your Computer Files
WD SMARTWARE SOFTWARE USER MANUAL Backing Up Your Computer Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to the external device—music, movies, photos, documents, e-mail, and other files. - Page 33 WD SMARTWARE SOFTWARE USER MANUAL d. If the selected device has more than one drive partition or network share, use the selector box under the device icon to select the one that you want to use: 2. Click the Backup tab to display the Backup screen (see Figure 2 on page 9). 3.
- Page 34 WD SMARTWARE SOFTWARE USER MANUAL If the backup mode is file and Ready to perform file backup appears there, then click the Switch to Category Backup button and OK at the Switching Backup Plan prompt. b. Click Advanced View to open the backup by categories selection box: c.
- Page 35 WD SMARTWARE SOFTWARE USER MANUAL d. Click Start Backup to begin backing up all of files and folders on the internal hard drive step 8 on page 31. and skip to 7. To backup selected files or folders: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen.
- Page 36 The best long-term solution would be to relegate the drive to long- term archive storage and: a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.
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Page 37: Retrieving Backed Up Files
WD SMARTWARE SOFTWARE USER MANUAL Retrieving Backed Up Files This chapter includes the following topics: How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your external device and copy them to either: •... - Page 38 WD SMARTWARE SOFTWARE USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup on Select a destination for retrieved files dialog: external device the selected from your computer, Proceed to step 3 on page 35.
- Page 39 WD SMARTWARE SOFTWARE USER MANUAL 3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . . THEN select the . . . option. Their original locations on To the Original Places your computer’s internal hard Note: The To the Original Places option is not drive,...
- Page 40 WD SMARTWARE SOFTWARE USER MANUAL • Select the Show deleted files check box to display backed up files that have been deleted: • Select the View icon to list individual files. • To find a file, type all or part of the file name in the search box and press the Enter key to initiate the search.
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Page 41: Managing And Customizing The Drive
If the WD SmartWare software does not start automatically, you can start it by: • Left- or right-clicking the WD Quick View icon in the taskbar and selecting WD SmartWare: • Clicking: Start > (All) Programs > Western Digital > WD SmartWare > WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE – 37... -
Page 42: Checking Drive Status
WD SMARTWARE SOFTWARE USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status, and find out if the drive is locked by h overing the pointer over the WD Quick View icon in the taskbar: Safely Disconnecting the Drive CAUTION! To prevent data loss, close all active windows and applications before shutting down or disconnecting the drive. -
Page 43: Naming The Drive
WD SMARTWARE SOFTWARE USER MANUAL Naming the Drive Some configurations of the following drives have a customizable label that you can use to name your drive: • My Book Elite • My Book Studio • My Passport Studio The name that you specify remains on your drive even when it is turned off or disconnected from your computer. -
Page 44: Registering The Drive
WD SMARTWARE SOFTWARE USER MANUAL 3. On the Drive Settings screen, click Sleep Timer to display the Set Sleep Timer dialog: 4. On the Set Sleep Timer dialog: a. In the Turn off Drive box, select the inactivity time interval at which you want to turn off the drive. -
Page 45: Checking Drive Health
WD SMARTWARE SOFTWARE USER MANUAL 5. On the Register Drive dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your e-mail address in the E-mail address box. d. - Page 46 WD SMARTWARE SOFTWARE USER MANUAL To run drive diagnostics and status checks: On the Home screen, if you have more than one external device connected to your computer, select the icon for the one that you want to check. 2. Click the Settings tab and Set Up Drive to display the Drive Settings screen (see Figure 4 on page 15).
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Page 47: Erasing The Drive
WD SMARTWARE SOFTWARE USER MANUAL Erasing the Drive CAUTION! Erasing your drive permanently deletes all of the data on the drive. Always make sure that you no longer need any of the data on your drive before erasing the drive. Note: Erasing your drive also deletes the WD SmartWare software and all of the support files, utilities, online help and user manual files. -
Page 48: Using The Drive Unlock Utility
WD SMARTWARE SOFTWARE USER MANUAL Note: Erasing your drive also removes your password. If you still want to use a password to protect your drive, you will need to re-create it after restoring the WD SmartWare software and disk image. (See “Password Protecting the Drive”... -
Page 49: Restoring The Wd Smartware Software And Disk Image
WD SMARTWARE SOFTWARE USER MANUAL 3. The fifth invalid password attempt displays a too many password attempts dialog: 4. If you see the dialog with a warning about the loss of data if you erase your drive, read it and select the I understand check box to signify that you accept the risk. 5. -
Page 50: Managing And Customizing The Software
WD SMARTWARE SOFTWARE USER MANUAL Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup Versions Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD SmartWare Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file. -
Page 51: Checking For Software Updates
WD SMARTWARE SOFTWARE USER MANUAL By default, the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder. To specify a different folder: Either create a new folder or determine which existing folder you want to use. 2. -
Page 52: Uninstalling The Wd Smartware Software
WD SMARTWARE SOFTWARE USER MANUAL Uninstalling the WD SmartWare Software Important: Uninstalling the WD SmartWare software deletes all existing backup job configurations. You must restart the backup job manually after reinstalling the software. (See “Backing Up Your Computer Files” on page 28.) Use the operating system’s Add or Remove Programs function to uninstall the WD SmartWare software. -
Page 53: A Warranty Information
Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital. -
Page 54: Index
WD SMARTWARE SOFTWARE USER MANUAL Index icon, Home tab display 5 sleep timer 39 status check 38 Drive Erase button, Settings tab displays Advanced backup area, Backup tab dis- plays 10 Drive Settings Alerts, flashing icon 38 drive erase 43 registration 40 security 22 Backed Up Volumes selection box 12... - Page 55 WD SMARTWARE SOFTWARE USER MANUAL preferences dialog 47 retrieve folder dialog 47 NTFS format 1 sleep timer dialog 39 Set Up Drive button 16 Online support, accessing ii Set Up Software button 16 Online User Manuals link 18 Settings tab displays 16 Operating system requirements 1 description 14 Drive Erase button 16...
- Page 56 WD SMARTWARE SOFTWARE USER MANUAL Your computer content gauge, Backup tab displays 9 content gauge, Home tab display 7 icon, Home tab display 5 INDEX – 52...
- Page 57 WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and My Passport Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.