Troubleshooting And Support - Turtle Beach Ear Force XL1 User Manual

Troubleshooting Tips
No sound
• Check that the Headset volume control is turned up.
• Check that the Transmitter power and audio cables are properly connected.
• Check that the Headset is powered on. The LED under the POWER button on the right ear cup
should be blinking.
• Check if the Transmitter LED is on. If the LED is blinking, it indicates that the Transmitter isn't communicating
properly with the headset. If the headset is on and the Transmitter LED is blinking slowly, then the Headset and
Transmitter need to be "paired" as described in "Pairing the Headset and Transmitter" .
• Try cycling the power on both the headset and the transmitter.
Audio Drops, Popping or Clicking Sounds
Audio dropouts, popping or clicking sounds on the headset are caused by poor reception.
This can occur when:
• The headset and transmitter are out of range. For best performance, use the headset
within 30 feet of the transmitter.
• There's a wall or other large object between the headset and transmitter.
• The transmitter is in a bad location that is interfering with the signal.
• A wireless base station or wireless router is causing a lot of RF activity
that's interfering with the RF signal from the transmitter.
Low Battery Symptoms
When battery power is low, the headset might shut down soon after you turn it on, or it might turn off during
very loud sounds in the game or button presses. If this happens, recharge the battery with the included battery
charging cable.
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