VTech Three Handset Connect to CELL™ Answering System with Caller ID User Manual page 105

Appendix
Troubleshooting
The PIN on the telephone base does not work.
• The default PIN is 0000.
• If you have changed the PIN, it will appear on the handset in the
pairing process.
I cannot hear any audio on my telephone system when on a cell call.
• Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in.
• Turn off your cell phone, then turn it on again.
I cannot download contacts from my cell phone to the DS6421.
• Make sure that your cell phone is paired and connected to the base.
• Make sure you place your cell phone next to the base while downloading.
• If your cell phone does not support the download, you can send the directory from
your cell phone. The system can receive the directory automatically.
I see duplicate entries in my downloaded directory
• If you see duplicate directory entries, you can delete them manually. Another
option is to download again either your SIM card or phone memory, but not both.
Some of my cell phone contacts were not imported to the DS6421.
• Make sure to try transferring the contacts from your SIM card to your phone
memory first, then download from your phone memory. If that doesn't work,
try transferring the contacts from your phone memory to your SIM card, then
download from your SIM card. For more information on how to transfer contacts
between your SIM card and your phone memory, refer to the user's manual of your
cell phone.
Can the DS6421 help the poor cell phone reception in my house?
If your cell phone has poor reception in your home, the DS6421 cannot improve
•
the reception. However, if there is a location in your house with better reception,
you can leave your cell phone at that location while you use DS6421 cell line. In
order for this to work, the telephone base must be within 30 feet of the cell phone.
The listening volume of my cell call is too loud or quiet.
• During a cell call, if the listening volume is to too loud or quiet, try changing the
volume on your cell phone. On some cell phones, changing the volume on the cell
phone effects your cell call volume on the DS6421 handset.
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