VTech Three Handset Connect to CELL™ Answering System with Caller ID User Manual page 104

Appendix
Troubleshooting
I cannot put my headset in discoverable mode.
• Refer to the user's manual of your headset for information on how to set your
headset to discoverable mode.
• Make sure that the headset is not connected to any other Bluetooth device in order
to successfully pair and connect to the telephone base.
• Carefully follow the pairing process on page 19.
• Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot find VTech DS6421 on my cell phone.
• Make sure that the telephone base is in discoverable mode. Carefully follow the
setup instructions on page 17.
• Make sure that you manually set your cell phone to search for devices.
Remove VTech DS6421 from your cell phone's handsfree device history list (see
•
the user's manual of your cell phone).
• Turn off your cell phone, then turn it on again.
• Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I don't know how to search for or add new devices on my cell phone.
• Most cell phones have the Bluetooth feature in the connection or setup menus.
Please refer to the user's manual of your cell phone.
• In general, press the menu key on your cell phone, then look for the Bluetooth
menu in the settings or connection menu. In the Bluetooth menu, select the option
to search for or add new devices.
My cell phone disconnects with the telephone base.
• Turn off your cell phone, then turn it on again.
• Make sure that you are not using your cell phone when on a cell call.
My cell phone is connected to the telephone base, but I cannot make a
cell call.
• Make sure that your cell phone is not in use when you are trying to make a
cell call.
• For some smartphones, make sure that the cellular function is turned on.
Bluetooth system busy appears on the display.
• Make sure that your cell phone is not in use when connected and active on the
device list.
• Make sure that your cell phone or headset is not connected to any other
Bluetooth device.
• DS6421 can only use one Bluetooth device at a time.
99