VTech CS5121-3 User Manual page 53

Troubleshooting
Problem Suggestion
The battery does not •
charge in the handset
•
or the handset battery
does not accept
•
charge.
•
•
The CHARGE light is
•
off.
•
•
•
Make sure the handset is placed in the telephone base or charger(s) correctly. The handset
CHARGE light should be on.
Remove the battery from the handset and then re-install it in the handset. Put the handset
back to the telephone base or charger(s) and charge for 16 hours.
If the handset is in the charger or in the telephone base but the handset CHARGE light is not
on, see The CHARGE light is off in this section.
It may be necessary to purchase a new battery. Please see the Battery section of this user's
manual (page 46).
The telephone might be malfunctioning. Please see the Warranty section of this user's manual
(page 60) for further instruction.
Clean the charging contacts on the handset(s) and telephone base each month using a pencil
eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.
The telephone might be malfunctioning. Please see the Warranty section of this user's manual
(page 60) for further instruction.
www.vtechphones.com 49