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Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern you may have
with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Buick has
empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE
--
Discuss your concern with a member
of dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO
--
If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Assistance Center in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
0
In Mexico:
(525)
625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
In the Bahamas: 1-800-389-0009
(English) or 1-800-75 1-41 36 (Spanish)
In Bermuda, Barbados, Antigua and the British
In all other Caribbean countries: 1-809-763- 1315
Virgin Islands: 1-800-534-0122
0
In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-41 12
8-2
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