Types Of Problems; User Interface - VMware VCM 5.3 Troubleshooting Manual

Types of Problems

Most VCM problems will fall into one of several categories that may make them easier to identify. Each
category is representative of one of the areas critical for proper VCM functionality. When troubleshooting
a behavior, keep these categories in mind as they may add to your understanding of how VCM operates
as a whole.

User Interface

The User Interface (UI) is the main way users interact with VCM. The UI communicates primarily with the
VCM database to retrieve and submit information. While many unwanted behaviors may reveal
themselves in the UI, the UI is rarely the root cause. The most common problems directly associated with
the UI are display anomalies. Duplicate columns in the Data Grid, inappropriately disabled text fields, and
data formatting problems are all examples of UI-related problems. Screenshots typically provide the most
helpful information when relating these problems to VMware Customer Support. Below is an example of
a UI problem where the headers of a report are compressed into only a two or three character width.
VMware, Inc.
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