Plantronics Savi Office User Manual
Plantronics Savi Office User Manual

Plantronics Savi Office User Manual

Wireless headset system with optional hl10 lifter
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Office WO100
®
Savi
Wireless Headset System
with Optional HL10
Lifter
User Guide

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Summary of Contents for Plantronics Savi Office

  • Page 1 Office WO100 ® Savi Wireless Headset System with Optional HL10 Lifter ™ User Guide...
  • Page 2 Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO100 (WO1 Base and WH100/WH110 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
  • Page 3: Table Of Contents

    6.2 Installing Plantronics Software ......12 ........Plantronics Control Panel 6.3 Making a Test Call with PC ........12 ............Battery Life 7 Using Your Savi Office Wireless Devices Tab ..............19 Headset System ...................... Applications Tab Powering up Headset ..........13 ............
  • Page 4: Package Contents And Features

    PC Talk Button Indicator Light Indicator Light Desk Phone Speaking Volume Configuration Subscription Charging Desk Phone USB Port Switch Button and Indicator Listening Volume Indicator Light Telephone Interface Light Power Cable Jack Jack Handset Lifter Jack Plantronics Savi User Guide...
  • Page 5: Savi Headset

    Headband Headset with Pre-Installed Earloop and Ear Tab Charge Cradle Foam Ear Cushions Extra Ear Tab Savi WH100/WH110 Headset Features Earloop Indicator Light Ear Tab Call Control Button (also controls volume, mute and switching functions) Microphone Plantronics Savi User Guide...
  • Page 6: Hl10 Lifter (Optional)

    1.3 HL10 Lifter (Optional) Handset Lifter Arm Ringer Microphone Jack (remove cover) Power Cord Height Switch Accessory Jack HL10 Lifter Additional HL10 Lifter Parts (If Required) Ringer Microphone Extender For Nortel i2004 phones only Plantronics Savi User Guide...
  • Page 7: Base Set Up

    HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls. Plantronics Savi User Guide...
  • Page 8: Headset Set Up

    A full charge takes 3 hours. The indicator light will turn solid Ear Tab green. Headset Earloop Headband CHARgINg TIME 20 min ..... Minimum charge before first use 3 hours ....Full charge Charging Indicator Light Plantronics Savi User Guide...
  • Page 9: Configure And Test Call

    Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: plantronics.com/healthandsafety. NOte Do not press the call control button in when adjusting the volume otherwise the call can be ended accidentally. Plantronics Savi User Guide...
  • Page 10: Lifter Set Up (Optional)

    When you hear a dial tone, secure the lifter as described in steps 6 though 8. If you hear a dial tone the lifter is set correctly and needs no adjustment. Remove the protective strips from the 3 mounting tapes on the underside of the lifter. Plantronics Savi User Guide...
  • Page 11: Additional Parts (If Required)

    Slide extender arm onto lifter. Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone. For Nortel i2004 Phones Only Plantronics Savi User Guide...
  • Page 12: Pc Set Up

    In the animated setup guide located on the CD, select increase the volume and pushing down to decrease the Step 6.2 Installing Plantronics Software. volume. Click on the graphic of the CD labeled “Plantronics to end the test call, press the call control button on Software”. the headset.
  • Page 13: Using Your Savi Office Wireless Headset System

    Using Your Savi Office Wireless Headset System IMPORtANt It is highly recommended that you install the Plantronics software. Though your Savi Office system will operate without the software it will limit the system’s full capabilities. Call Control Button Powering Up Headset If the headset battery is charged the headset is automatically on.
  • Page 14: Placing, Answering And Ending Calls With Pc

    (at least 1½ seconds) until both indicator lights become solid least 1½ seconds) until the base second) the base talk button green. talk button indicator light of the of the device that you want to desired device becomes solid switch to. green. Plantronics Savi User Guide...
  • Page 15: Muting The Headset

    To see how many headsets are subscribed to the base, refer to this occurs, try to re-subscribe the headset again. the lower left corner of the Plantronics software screen. The first headset is the master headset and the number inside the next headset is the number of guest headsets subscribed to the base.
  • Page 16: Setting Default Line To Desk Phone Or Pc

    Setting Default Line to Desk Phone or PC Subscription Button Indicator Light The Savi Office system ships with the desk phone as the default Master headset subscribed to base Solid green outbound line. This means any call initiated from the headset with the call control button will open desk phone audio.
  • Page 17: Talk Time

    Headset Indicator Light The Savi Office system will provide up to 9 hours of talk time. Talk Headset Status Headset Indicator Light time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the base.
  • Page 18: Plantronics Software Platform

    Plantronics Software Platform Softphone Support Plantronics Update Manager Download Plantronics software for remote call answer/end with All required software for Savi Office system can be remotely supported softphones at plantronics.com/software. updated when updates are available. Start Plantronics Update Manager from Windows Start Programs menu to change settings Remote call answer/end from the Savi headset is available for all such as automatic or manual check for updates.
  • Page 19: Plantronics Control Panel

    100% Devices tab To configure your settings, select Savi Office from the pull down menu and click the Device Settings button. Below are the setting options and defaults for the base and headset. NOte Some parameters that do not apply to a particular Plantronics device may appear grayed out.
  • Page 20: Applications Tab

    Advanced tabs of Device Settings and enter the Applications tab password that you stored in the device. The Applications Tab displays the status of Plantronics support for Select your settings from the Base/Advanced settings various applications such as softphones and media players. The page and lock/unlock each feature as desired.
  • Page 21: Preferences Tab

    Plantronics contact information. The current Audio Sensing enabled Audio Sensing is a special feature supported by Plantronics version of software and firmware currently running on your system wireless devices that can detect an audio signal at the USB port is also shown here.
  • Page 22: Help For Device Settings - Usb Adapter

    If you press the talk button when the indicator light is yellow, it will terminate the search for an audio link. **Assumes use of a lifter or EHS cable with desk phone and/or use of a softphone that is supported by Plantronics software. Help for Device Settings - Advanced Anti-Startle Anti-startle provides advanced hearing protection against sudden loud sounds.
  • Page 23: Troubleshooting And Common Questions

    Base power supply is plugged into a power strip. Plug the power supply into the wall directly. Talk time performance is Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact significantly degraded even us at plantronics.com/support.
  • Page 24 PC Speakers. Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound playback” change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change.
  • Page 25 For product support contact us at plantronics.com/support. © 2010 Plantronics, Inc. All rights reserved. Plantronics, the logo design, HL10, Savi, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation. Nortel is a trademark of Nortel Networks.

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