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Issue 5.0
Direct Station Selection (DSS) Console
The DSS Console gives a multiline terminal user a Busy Lamp Field (BLF) and
one-button access to extensions, trunks and system features. This saves time for
users that do a lot of call processing (e.g., attendants, operators or dispatchers). The
DSS Console simplifies:
The DSS Console also provides DSS Console Alternate Answer. This lets a multiline
terminal user with a DSS Console quickly reroute their calls to a co-worker.
Transferred and dial 0 calls ring both DSS Consoles and, if the VRS is installed, the
main operator hears the message, "Your calls have been forwarded". Central office
calls ring both consoles and no message is heard by the operator.
Directed Call Pickup
Directed Call Pickup permits an extension user to intercept a call ringing another
extension. This allows a user to conveniently answer a co-worker call from their own
telephone. With Directed Call Pickup, an extension user can pick up:
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Calling extensions and door boxes
Placing, answering and transferring outside calls
Making an External or Internal Page
Switching the Night Service mode
Activating DSS Console Alternate Answer
Trunk calls (i.e., Ring Group calls)
Direct Inward Lines
Transferred trunk calls
Transferred Intercom calls
Ringing and voice-announced Intercom calls
UNIVERGE SV8100
Features
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