Dell U3011 Warranty And Support Information page 18

Warranty and Support Information
refer to that contract for details on how to obtain service. Our third-
party service provider's contracts are also available online at
www.dell.ca/servicecontracts.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and
systems. Refurbished parts and systems are parts or systems that
have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period
of the limited warranty for the product you bought. Dell owns all parts
removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current
owner transfers ownership of the system and records the transfer
with us. Please note that CompleteCare™Coverage may not be
transferred.
For Canada-puchased systems (in-country transfers) and to transfer
from one customer to another, go to www1.ca.dell.com/
content/topics/reftopic.aspx/gen/en/
ccare?c=ca&l=en&s=gen&~section=012.
If you do not have Internet access, call Dell at 1-800-847-4096 (home
consumer customers) or 1-800-387-5757 (all business or government
customers).
All requests to transfer ownership are at Dell's sole discretion. All
such transfers will be subject to the terms and conditions of the
original service or limited warranty agreement located at
www.dell.ca/servicecontracts and Dell's terms and conditions
of sale located at www.dell.ca. Dell cannot guarantee the
authenticity of the products, limited warranties, service or support, or
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the accuracy of the listings of products you purchase from a third
party.
Dell Return Policy (Canada Only)
Dell values our relationship with you, the end user, and offers a return
policy for most products that you purchase directly from Dell. Under
this policy, you may return to Dell, within the applicable return policy
period, products that you purchased directly from Dell for a credit or
a refund of the purchase price paid, less shipping and handling and
applicable restocking fees.
Hardware Products and Accessories: Unless you have a
separate agreement with Dell or except as provided in the section
below, all hardware, accessories, peripherals, parts and software
that is unopened and still in its/their sealed package or, if delivered
electronically, software you have not accepted by clicking the "I
agree to these Terms and Conditions" button, may be returned within
thirty (30) days from the date of receipt for a credit or a refund of the
purchase price paid, less shipping and handling and applicable
restocking fees.
Exceptions to Dell's 30-day return policy:
• PowerEdge™, PowerConnect™ and PowerVault™ products
may be returned within thirty (30) days from the date of
receipt, except that new PowerEdge™ SC servers and N-
series products may only be returned within fourteen (14)
days from the date of receipt.
• Application software or an operating system that has been
installed by Dell may not be returned unless you return the
entire computer under the 30-day return policy.
• Dell/EMC storage products, EMC-branded products, Unisys-
branded products, PowerVault™ 160T tape libraries,
enterprise software, non-Dell branded enterprise products,
software and/or software licenses purchased under any