Dell U3011 Warranty And Support Information page 13

NOTE: Before you replace parts, make sure to back up
the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for
lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you
under the terms of the service agreement. Please refer to that
contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-
party service providers, please refer to that contract for details on
how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and
systems. Refurbished parts and systems are parts or systems that
have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality.
Replacement parts and systems are covered for the remaining period
of the limited warranty for the product you bought. Dell owns all parts
removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current
owner transfers ownership of the system and records the transfer
with us. The limited warranty on Dell-branded memory may not be
transferred. You may record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/
sbtopic_015_ccare.htm
Warranty and Support Information
• If you are a Home Office, Small, Medium, Large, or Global
Commercial Customer, go to www.dell.com/us/en/biz/
topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare
Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/
sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care
representative or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All
such transfers will be subject to the terms and conditions of the
original service or limited warranty agreement and Dell's terms and
conditions of sale located at www.dell.com. Dell cannot
guarantee the authenticity of the products, limited warranties,
service or support, or the accuracy of the listings of products you
purchase from a third party.
Dell Return Policy (U.S. Only)
Dell values its relationship with you and offers you the option to
return most products you purchase directly from Dell. You may return
eligible products for a credit or a refund of the purchase price paid,
less shipping and handling and any applicable restocking fees, as set
forth in detail below.
21-Day Return Period for Certain Hardware and Software
Products and Accessories: Unless you have a separate
agreement with Dell or except as provided below, all hardware,
accessories, peripherals, parts and media-based software that is
unopened and still in its sealed package or, if delivered electronically,
software you have not accepted by clicking the "I agree to these
Terms and Conditions" button, may be returned within 21 days from
the date on the packing slip or invoice for a credit or a refund of the
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