Troubleshooting - Yamaha CRW2100SZ - CRW - CD-RW Drive Quick Start Manual

CD-DA
CD TEXT
CD-ROM (*1)
Mixed Mode CD-ROM
(CD-ROM+CD-DA)
CD-ROM XA (*1)
Photo CD (*1)
Video CD
CD-i
CD EXTRA (*1)
*1: includes multisession

9.2) Troubleshooting

A summary of common questions and their answers are listed below to help you
troubleshoot your new drive before calling for customer service. (Also see section 7.4
on page 28.)
You may also refer to the Yamaha web site at http://www.yamaha.co.jp/english/product/
computer/ for more information.
The drive does not power up.
G Make certain the 4-pin power cable from the computer's power supply is attached correctly.
The computer does not start up (SCSI Model Only).
G Make certain the SCSI card is installed correctly. Please read the instructions that come
with your SCSI card for details.
The drive is not recognized.
G Are the pins and holes on the SCSI connector straight and not deformed?
Check the connectors.
G Is the 4-pin power cable from the computer's power supply attached correctly, and
does the drive power up? Also, are the SCSI or IDE ribbon cables (depending on model)
correctly connected?
SCSI models only: If the system has started up normally, you will be able to see the
drive and the SCSI card listed in Control Panel | System | Device Manager tab. The
drive will be listed when you double-click on CDROM and the SCSI card will be listed
when you double-click on SCSI controllers.
When you power up your computer, you can access the machine's hardware BIOS set-
tings before Windows is loaded. You can set your computer to recognize the SCSI card
and the drive in the BIOS.
Important Note: The BIOS (Basic Input/Output System) is a small program that resides on a ROM chip on the
computer's motherboard as well as on some expansion cards. It checks the system and its devices (such as
serial ports and hard disk controllers) before loading the operating system (OS).
Are you using the correct SCSI driver?
G
If the SCSI card has not been installed correctly under Windows 95/98, make sure that
you have installed the most recent drivers supplied by the SCSI card manufacturer.
Write
G
G
G
G
G
G (*2)(*3)
G
G
G
*2: suitable disc required *3: suitable application
39
Read
G
G
G
G
G
G
G
G (*3)
G
*4: suitable application software
software required required for playback
Play
G (*4)
G
No
G
G (*4)
G (*4)
G (*4)
G (*4)
No
G (*4)