Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual page 18

18 Introducing software requests
About request status notifications
The automated email messages ensure that you receive the most current
information about the software requests and prevent delays in processing them.
For example, the user creates a software request for a new application. The
manager denies the request because the user specified an obsolete version. Any
change to a software request s status requires a comment to be entered. Therefore,
the manager s denial can trigger an email to the user to explain why the request
is denied. As a result, the user can take immediate action to provide the required
information.