Software Request Workflow - Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual

Software request workflow

Users who can approve software requests
Table 2-2
Approver
Administrator,
Software Catalog
Administrator,
Software Portal
Manager
Figure 2-1 shows how a software request is processed through the Software Portal.
When their approval is needed
The Software Catalog administrator can pre-approve software
for specific users or groups when the software is published to
the Software Portal.
Pre-approval streamlines the request process by eliminating the
need for additional intervention from the manager, administrator,
or help desk. For example, the administrator can pre-approve a
group of software tools that users in a specific department
require.
A request requires an administrator s approval in the following
situations:
When the user is not assigned to a manager
In this case, the request is sent directly to the administrator.
When a manager is out of the office or does not respond to a
software request.
When the request is for an unlisted software resource and
the manager assigns the request to the administrator
An unlisted software resource is not in the Software Catalog
or is not published to the Software Portal for the person who
creates the request. A request for an unlisted software
resource requires the manager or the administrator to take
additional action. A manager who has access to the software
can approve the request and provide the software to the user.
A manager who does not have access to the software can
approve the request and assign it to the administrator, who
can provide the software. For example, the administrator can
obtain new software or create a software delivery task.
A request requires a manager s approval when the software is
not pre-approved for a user who is assigned to that manager. The
software can be listed or unlisted.
When a manager approves a request for listed software, the
software is delivered. When a manager approves a request for
unlisted software, the manager can choose to assign it to the
Software Portal administrator for additional action.
See "Processing a software request"
Introducing software requests
Software request workflow
on page 32.
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