Muratec OFFICEBRIDGE EXPANSION KIT (OB450) User Manual page 180

(*** indicates your machine's model name, ex."Muratec F-520".)
Problem
Unable to open docu-
ments.
Unable to send or
receive e-mail.
Unable to send or
receive fax/e-mail
with a document cre-
ated with an applica-
tion.
Some document list
screens (Bulletin
board, circulation,
request for process-
ing) are not dis-
played.
Cannot receive faxes.
Cannot print received
documents.
Cannot forward
scanned documents.
Unable to import
scanned documents
into applications.
Processed documents
will not be saved into
a document list.
8-4 Trouble shooting
Devices to check
Computer
Computer
MFX-2030/1430
F-560/520
Network peripherals
(LAN hub, router,
etc.)
Computer
Computer
Computer
MFX-2030/1430
F-560/5200
Computer
MFX-2030/1430
F-560/5200
Computer
Computer
Computer
Checkpoint
Is the active window in front of the other
windows?
Is the mail server account/password set cor-
rectly?
Is the LAN cable loose or disconnected?
Is the LAN cable damaged?
Is the network card (LAN card) damaged?
Is the power on?
Is the LAN cable loose or disconnected?
Is the LAN cable damaged?
Is the telephone cable loose or disconnected?
Is the telephone cable damaged?
Are the network settings correct?
Is the power on?
Is the LAN cable loose or disconnected?
Is the LAN cable damaged?
The device(s) may be damaged. Or, only one of
the ports may be damaged.
Are the network settings correct?
Is "Muratec *** Fax" installed?
Is "Muratec *** Fax" selected?
Is the "Muratec *** Fax" port set correctly?
Is the document list feature set to "disabled"?
Are the received document delivery conditions
configured correctly?
Is the power on?
Is the print delivered documents setting
turned off?
Is the power on?
Has a valid recipient been selected?
Is "Muratec OB TWAIN Connector" installed?
Is "Muratec OB TWAIN Connector" set as the
input device?
Is the size of stored documents exceeding the
memory capacity of your machine?