Roubleshooting T Ables - Dish Network Duo ViP 222 User Manual

Reference
Troubleshooting Tables
T
ROUBLESHOOTING
Use these tables if you have problems using the system. Look in this section for a description of
the problem before contacting DISH Network's Customer Service Center. Many problems arise
from basic misunderstandings of how the system works, especially when you are just becoming
familiar with it. To solve a particular problem, do the following:
1
Review the section in this User Guide that relates to the problem.
2
If you cannot find a solution, then find the section in the following tables that relates to the problem.
• Read the What's Happening column until you find the problem.
• Read the information in the Possible Reason column.
• Try each of the suggested solutions in the What to Do column.
3
Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on
page 103.
4
Make sure that your TV is tuned to the correct channel or input. Use the RECOVER function as
described on page 71.
5
Make sure your remote control has fresh batteries. If you see the Remote Low-Battery warning
message on your TV screen, it's time to change batteries. Follow the instructions on page 15.
6
Make sure your receiver is connected to an active telephone line or broadband network. See the
instructions on page 94 or page 95.
7
Check for anything that might be blocking the dish antenna's view of the sky, such as tree
branches or snow.
8
For more information, call the Customer Service Center at 1-800-894-9131, or see www.dishnet-
work.com or tech.dishnetwork.com.
Note: Before calling the Customer Service Center, have ready the date of purchase and either
your customer account number, the receiver conditional access number, or the receiver model
number. Press the SYSTEM INFO button on the receiver's front panel to display the System
Information screen to find these numbers (See Ordering Your Programming Packages on
page 4). Also, write down any error messages that the receiver displays on your television screen.
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T
ABLES