DirecTV H20 User Manual page 76

Frequently Asked Questions
DIRECTV Receiver will not turn on
®
Your receiver won't turn on with either the remote or from the front panel.
Possible Causes:
- Remote batteries are dead.
- Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver.
- Wall outlet is dead.
Solution:
- If remote is not turning on the receiver:
Make sure mode switch is all the way to left, then press PWR button on remote.
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If still not responding, check batteries – green light should blink when any key is pressed.
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If steady blinking, replace batteries.
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If solid green light, make sure nothing is blocking the IR sensor.
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- If receiver does not respond to pressing the buttons on the front panel of the receiver:
Verify power cord is plugged in at both the wall outlet and rear panel of the receiver.
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If receiver is plugged into a wall outlet, make sure it is not controlled by a wall switch.
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If receiver is plugged into a power strip, make sure power strip is working.
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If the power strip is not working, press the reset button on the power strip OR unplug and plug back in (not all power
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strips have a reset button).
DIRECTV NON-DVR
®
76
USER GUIDE