DirecTV D11 User Manual page 61

Partial programming loss/channels missing from the Guide/channel is in the Guide but can't tune to
4 Your satellite dish antenna may be incorrectly confi gured. Check the dish type set in your receiver's preferences
and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next
menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make
sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).
4 Th e channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select
Favorites, then All Channels, or enter the channel number manually.
My video and audio are out of sync.
4 Try changing channels.
4 Press LIST, then EXIT.
4 If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then
SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.
My DIRECTV Receiver is "frozen" on a single frame of a TV picture.
4 If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed.
You must buy the program to continue watching.
4 If that doesn't work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT
Setup. Select the Reset item from the left menu and follow the onscreen instructions.
Troubleshooting
51
Chapter 4