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Questions and
Answers
Many people, over time, have questions about their satellite system. We have compiled the most
frequently asked questions and their answers in this appendix.
Q
I had a satellite signal but now I am getting a message "Searching for satellite signal. To
access related utilities, press
A
Rain clouds and snow can affect the satellite signal reception. This loss of signal is
temporary. Also check for new growth on trees and bushes that could be blocking the signal.
One other possibility is that the wind or someone has moved the satellite dish antenna.
Q
Why can't I control my TV?
A
Before you can control your TV, VCR, or any other device, besides your DST-3000
receiver, you must program your remote control to match your different devices. See the
chapter, "Programming Your Remote Control" in this manual for specific instructions. If
you have already successfully programmed your remote control, try pressing the
appropriate device key to put your remote in the proper mode. Then try controlling that
device. Also, make sure that the batteries in the remote control are good.
Q
Some channels look good, while others freeze or indicate that no signal is available. What's
wrong?
A
The most common causes for this behavior relate to an improperly grounded satellite cable.
Check the cable between your DST-3000 receiver and the satellite dish antenna. Confirm
that RG-6 (not RG-59) cable is used and does not exceed 100 feet in length. Longer cable
runs require amplification. This special amplifier is available from your dealer.
Q
How can I watch one satellite program while recording another?
A
With only one DST-3000 receiver, unfortunately, you can't. Each receiver can only decode
one channel at a time.
Q
I'm getting a message to call some extension. Why?
A
There are many different reasons for this. If you want to watch the channel that is displaying
the message, call DIRECTV at 1-800-DIRECTV (1-800-347-3288).
." What happened?
SELECT
APPENDIX
A
Appendix A-1
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