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Tips & Troubleshooting
Running the System Test
The System Test allows you to run a basic diagnostics check on your
satellite system. If you are experiencing any trouble with your system,
run the system test. It will allow you to get your Access Card number, or
to initiate diagnostic procedures on the satellite system.
First make sure that:
•
All connections—jacks, cables, etc.—are correctly in place. See the
section "Setup and Connections" for more information.
•
There are batteries in the remote, and they are working correctly.
•
The Access Card is installed in the receiver.
Follow these steps to run the system test:
1.
Turn on your TV and the receiver.
2.
Press the DIRECTV button on the remote to put the remote in
satellite system mode, then press MENU to bring up the Main menu.
3.
Point to and select Options.
4.
Point to and select System Options.
5.
Point to and select System Test.
6.
If your system does not pass the system test, check these potential
trouble areas: cabling, pointing the satellite dish, phone connection,
and access card.
7.
If you continue to have problems, call 1-800-679-4776.
Fine-Tuning the Signal
If you self-installed your satellite dish antenna, you may have already
used the interactive setup to find the dish pointing coordinates, acquire
and fine-tune the signal, and run a system test.
If you need to run the interactive setup again, select Options from the
Main menu, then select Interactive Setup.
If you just want to check your dish pointing coordinates, or run the
signal strength meter, select Dish Pointing from the Main menu.
52
You should run a system test several
times before concluding that there is a
problem. Occasional fluctuations in the
phone line or satellite signal can give
temporary false readings.
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