Software Specifications; Technical Support; Returning Merchandise For Service - TYAN TRINITY KT-A Manual

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Chapter 1
Introduction

Software Specifications

O S

Technical Support

If a problem arises with your system, you should turn to your dealer for help first.
Your system has most likely been configured by them, and they should have the best
idea of what hardware and software your system contains. Hence, they should be of
the most assistance. Further, if you purchased your system from a dealer near you,
you can actually bring your system in to them to have it serviced, instead of attempt-
ing to do so yourself (which can have expensive consequences).
Help resources:
1. See FAQ and beep codes sections of this manual.
2. See Tyan website for FAQ, bulletins, driver updates, etc: http://www.tyan.com
3. Contact your dealer or distributor for help BEFORE calling Tyan.
4. Check the Tyan user group: alt.comp.periphs.mainboard.tyan

Returning Merchandise for Service

During the warranty period, contact your distributor or system vendor FIRST for any
product problems. This warranty only covers normal customer use and does not cover
damages incurred during shipping or failure due to the alteration, misuse, abuse, or
improper maintenance of products.
For Resellers Only:
A receipt or copy of your invoice marked with the date of purchase is required before
any warranty service can be rendered. You can obtain service by calling the manufac-
turer for a Return Merchandise Authorization (RMA) number. The RMA number
should be prominently displayed on the outside of the shipping carton and the package
should be mailed prepaid to the manufacturer. Tyan will pay to have the board shipped
back to you.
•Operates with Windows 98, Windows NT 4.0
and Windows 2000
8
http://www.tyan.com

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