Troubleshooting Hard Drives - Dell PowerVault MD3220 Owner's Manual

Troubleshooting Hard Drives

CAUTION:
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 Remove the hard drive from the system. See "Removing a Hard Drive" on
page 192.
NOTE:
removing the faulty hard drive from the system.
2 Check the hard drives and the backplane to ensure that the connectors are
not damaged.
3 Reinstall the hard drive.
4 Reboot the host server.
If the problem is not resolved, proceed to step 5.
5 Verify that the RAID controller module port link status LED and the
RAID controller module status LED are solid green for each port that is
connected to a cable.
6 Replace the failed physical disk.
If the problem persists, see "Troubleshooting Loss of Communication" on
page 241 or see "Getting Help" on page 253.
246
Troubleshooting: Your Array
Many repairs may only be done by a certified service technician.
You must ensure that you check the hard drive indicators before