VTech CS6129-54 - V-Tech DECT 6.0 Five Handset Cordless User Manual page 50

Appendix
Troubleshooting
The answering system does not answer after the correct number of rings.
• Make sure the answering system is on. When the answering system is on, the
ANS ON/OFF light on the telephone base should be lit and ANS ON should show
on the handset.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 11).
• If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
• In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 29). To
determine how many rings will activate your voicemail, please contact your
telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
The outgoing announcement is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
• Make sure there is no background noise when recording.
The answering system does not record messages.
• Make sure the answering system is on.
• If the answering machine memory is full, it does not record new messages until some
old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 29). To
determine how many rings will activate your voicemail, please contact your
telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after four minutes.
• If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
• If the caller's voice is very soft, the answering system may stop recording and
disconnect the call.
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