Getting Technical Help - Brocade Communications Systems 8 Administrator's Manual

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
3. World Wide Name (WWN)
Fabric OS FCIP Administrator's Guide
53-1001766-01
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
•
Brocade 7500 and 7800 switch—On the switch ID pull-out tab located inside the chassis
on the port side on the left
•
Brocade DCX—On the bottom right on the port side of the chassis
•
Brocade DCX and DCX-4S—On the bottom right on the port side of the chassis, directly
above the cable management comb
Use the licenseIdShow command to display the switch WWN.
If you cannot use the licenseIdShow command because the switch is inoperable, you can get
the WWN from the same place as the serial number, except for the Brocade DCX and DCX-4S.
For the Brocade DCX and DCX-4S, access the numbers on the WWN cards by removing the
Brocade logo plate at the top of the non-port side of the chassis.
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