Appendix; Troubleshooting - Panasonic KV-S5055C Operating Manual

Troubleshooting

If a problem occurs while the scanner is being used, check the following items and check the scanner status
with the User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
The ready indicator does not
light when the power switch is
turned ON.
The computer does not
recognize the scanner.
The scanner is not functioning
correctly.
Scan speed is slow.
The document has been
loaded on the hopper, but the
scanner does not start
scanning.
Possible Cause
The power cord is not plugged in.
Problem with power supply.
The scanner is not connected to the
computer correctly.
The software is not installed correctly.
The USB interface of the computer is
not installed correctly.
The scanner is connected via USB
hub.
There is a problem with the USB
cable.
The scanner is connected over a USB
1.1 connection.
The document is not loaded properly.
The sensor cannot detect the
document as the edge of the
document is curled.
Remedy
Insert the power plug firmly.
Disconnect the scanner from the
electric outlet and call for service.
Connect the USB cable correctly.
Uninstall the software from the
computer, and then install the
software again. (Refer to "Installing
the Software" in the Installation
Manual.)
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager's
property.
Do not connect via USB hub.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
Connect over USB 2.0.
Load the document correctly.
(page 22)
Flatten the document (page 19) and
load it again (page 22).
Operating Manual

Appendix

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