CYBEX AUTOVIEW COMMANDER Installer/User Manual page 40

AutoView Commander Installer/User Guide
Symptom
Mouse is inoperable on one
computer channel
Mouse is inoperable on all
computer channel
Action
If the mouse is inoperable on a channel, try the mouse
reset command <MR> or <MW> with that PC selected.
(For instructions on command mode, see 'Basic
Operations'.)
Verify that the cables from the computer to the
AutoView are connected properly.
Make sure that you have keyboard/mouse privileges
for that channel.
Verify that the mouse driver and application are
configured properly for mouse support.
Verify that the computer works properly with a mouse
connected directly to it. If the problem persists, contact
Cybex Technical Support.
Verify that the mouse is plugged into the correct PS/2
port on the back of the AutoView.
Verify that the mouse is PS/2 style and a supported
brand. (See the 'Product Overview' chapter for more
information.)
Try the mouse reset command <MR> or try the 'Reset
standard mouse/keyboard' command from the OSD
Command Menu for computers using PS/2 mice. Use
<MW> or 'Reset wheel mouse' for computers using the
Microsoft IntelliMouse. (For instructions on command
mode, see the 'Basic Operations' chapter.)
Verify that the mouse works when connected directly to
a computer.
Cycle power to the AutoView unit. (You do not have
to power down your computers for this.) If the mouse
remains inoperable, power down all attached
computers, cycle power on the AutoView, then
repower the computers. If the problem persists,
contact Cybex Technical Support.
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