HP C5644A - SureStore Travan T4i Tape Drive User Manual page 58

Customer Support
Service and Support
HP Service Agreements
HP offers a number of service agreements to meet your needs. Contact your local
dealer or local HP office for further information.
Returning your HP SureStore Tape Drive
HP SureStore Tape products come with a 24-hour Express Exchange warranty. When
returning a drive, refer to the list below for the correct telephone number for your area.
When you call, make sure that you have the following information available:


The product name and serial number (see inside front cover)


Date of purchase


A description of the product fault


A contact name for details of the failure


A contact telephone number


Your shipping address
The telephone service agent will verify that the unit is faulty and will make sure that a
replacement unit is sent to you within 24 hours. When you receive the replacement
unit, remove it from the packaging and use the packaging material for returning the
faulty unit. All shipment costs are pre-paid by HP.
When returning the drive to HP, any damage caused as a result of inadequate
Note
packaging is your responsibility. Use the original packing materials whenever
possible.
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