VTech CS6124 User Manual page 42

Appendix
Troubleshooting
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 26). To determine how many rings
activate your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
I cannot hear any instruction from the handset when I try to record, play or
delete my own announcement .
• The handset does not have a speakerphone. When recording, playing or deleting your own
announcement, the instructions are announced through the handset receiver. Make sure
you place the handset receiver close to your ear.
The outgoing announcement is not clear .
• When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
• Make sure there is no background noise when recording.
The answering system does not record messages .
• Make sure the answering system is on.
• When the answering machine memory is full, it does not record new messages until some
old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 26). To determine how many rings
activate your voicemail, please contact your local telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
I cannot hear any messages from the handset .
• The handset does not have a speakerphone. During message playback, the messages are
played through the handset receiver. Make sure you place the handset receiver close to
your ear.
The messages on the answering system are very difficult to hear.
/VOLUME on the telephone base or
• Press
listening volume.
The messages on the answering system are incomplete .
• If a caller leaves a very long message, part of it may be lost when the answering system
disconnects the call after the preset recording time.
• If the memory on the answering system becomes full during a message, the answering
system stops recording and disconnects the call.
• If the caller's voice is very soft, the answering system may stop recording and disconnect
the call.
/VOL + on the handset to increase the
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