Dell PowerEdge C6100 Hardware Owner's Manual
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Dell PowerEdge C6100 Hardware Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™ C6100
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Hardware Owner's
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Regulatory Model XS23-TY3

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Summary of Contents for Dell PowerEdge C6100

  • Page 1 Dell™ PowerEdge™ C6100 Systems Hardware Owner’s Manual Regulatory Model XS23-TY3...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries;...

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Patterns Back-Panel Features and Indicators NIC Indicator Codes Power and System Board Indicator Codes Power Supply Indicator Codes BMC Heart Beat LED POST Error Codes Collecting System Event Log for Investigation Other Information You May Need Using the System Setup Program...
  • Page 4 CPU Configuration Memory Configuration IDE Configuration Primary IDE Master USB Configuration PCI Configuration Boot Menu Boot Settings Configuration Security Menu Server Menu System Management Remote Access Configuration IPMI Configuration LAN Configuration Power Throttling Configuration IP Address Subnet Mask Default Gateway IP...
  • Page 5 Hard Drives ......Removing a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hard-Drive Carrier Installing a Hard Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier .
  • Page 6 Installing the Expansion-Card Connector Mezzanine Card Removing the SAS Mezzanine Card Installing the SAS Mezzanine Card Removing the Infiniband Mezzanine Card Installing the Infiniband Mezzanine Card System Memory Supported DIMM Configuration Removing Memory Modules Installing Memory Modules Interposer Extenders Removing the Interposer Extender Installing the Interposer Extender System Battery Replacing the System Battery...
  • Page 7 Installing a Cooling Fan Power Distribution Boards Removing a Power Distribution Board Installing a Power Distribution Board Fan Controller Board Installing the Fan Controller Board Midplanes ......Removing the Midplanes Installing the Midplanes .
  • Page 8 Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors IRQ Assignment Conflicts Jumpers and Connectors System Board Connectors Backplane Connectors...
  • Page 9 Getting Help ..... . Contacting Dell Glossary ......
  • Page 10 Contents...

  • Page 11: About Your System

    About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Start Menu" on page 35. <F11> Enters the BIOS Boot Manager. See "System Setup Options at Boot" on page 36.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front Panel—3.5" Hard Drives With Four System Boards 1 2 3 4 Figure 1-2. Front Panel—3.5" Hard Drives With Three System Boards 1 2 3 4 5 Figure 1-3. Front Panel—3.5" Hard Drives With Two System Boards 1 2 3 4 5 About Your System 6 7 8 9...
  • Page 13 Figure 1-4. Front Panel—2.5" Hard Drives With Four System Boards 1 2 3 4 5 6 7 8 9 Figure 1-5. Front Panel—2.5" Hard Drives With Three System Boards 3 4 5 About Your System...
  • Page 14 Figure 1-6. Front Panel—2.5" Hard Drives With Two System Boards 3 4 5 Item Indicator, Button, or Connector 1, 3, 7, 9 Power-on indicator/ power button (system boards 1, 2, 4, 3) 2, 4, 6, 8 System identification indicator/button (system boards 1, 2, 4, 3) About Your System Icon...

  • Page 15: Hard-Drive Indicator Patterns

    Item Indicator, Button, or Connector Hard drives Drive cover Hard-Drive Indicator Patterns Figure 1-7. Hard Drive Indicators hard-drive activity indicator (green) Table 1-1. Hard Drive Status Indicators Drive-Status Indicator Pattern Solid green Blinks green Blinks green/amber Blinks amber Icon Description Up to twelve hot-swappable 3.5-inch hard drives.

  • Page 16: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-8. Back Panel—Four System Boards Item Indicator, Button, or Connector Power supply 2 (PS2) Power supply 1 (PS1) USB connectors (2) System identification indicator Ethernet connector 1 Ethernet connector 2 KVM over IP Port Serial connector About Your System Icon Description...
  • Page 17 Item Indicator, Button, or Connector Video connector Power-on indicator/ power button (system board 1) Figure 1-9. Enumeration—Four System Boards Figure 1-10. Enumeration—Three System Boards Icon Description Connects a VGA display to the system. The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.

  • Page 18: Nic Indicator Codes

    Figure 1-11. Enumeration—Two System Boards NIC Indicator Codes Figure 1-12. NIC Indicators link indicator NIC Status Indicator (link) Steady amber Blinks amber Steady green Blinks green About Your System activity indicator Condition Link at 1 Gbps speed Identifying port with 1 Gbps connection Link at 100 Mbps speed Identifying port with 10 Mbps or 100 Mbps connection...
  • Page 19 NIC Status Indicator (activity) Steady green Blinks green Figure 1-13. NIC Indicators link indicator NIC Status Indicator (link) Steady Green NIC Status Indicator (activity) Steady green Blinks green Green off Condition Link LAN / No access Accessing LAN Idle (KVM Over IP Port) activity indicator Condition Link at 100 Mbps speed...

  • Page 20: Power And System Board Indicator Codes

    Power and System Board Indicator Codes The LEDs on the system front panel and back panel display status codes during system startup. For location of the LEDs on the front panel, see Figure 1-1 for 3.5" hard drive and Figure 1-4 for 2.5" hard drive systems. For location of the LEDs on the back panel, see Figure 1-8.

  • Page 21: Power Supply Indicator Codes

    Power Supply Indicator Codes Figure 1-14. Power Supply Status Indicator power supply Power Supply Status Indicator Steady green Steady yellow Yellow off power supply indicator Condition Power supply is on (AC OK/DC OK) or in standby mode (90 VAC–264 VAC) Power supply faulty (UVP/OVP/OCP/SCP/OTP/Fan Fault) Power supply is off or AC input voltage is out of...

  • Page 22: Bmc Heart Beat Led

    BMC Heart Beat LED The system board provides BMC heart beat LED (CR24) for BMC debugs. When BMC firmware is ready, the BMC heart beat LED blinks. Figure 1-15. BMC Heart Beat LED BMC heart beat LED system board About Your System...

  • Page 23: Post Error Codes

    POST Error Codes Collecting System Event Log for Investigation Error Messages are logged in the System Event Log (SEL). The SEL can be accessed through system BIOS and the BMC setup for investigation. You can also access SEL by browsing to the IP address of the BMC. Code Log in BMC Cause Timer Count Read/Write Error...
  • Page 24 Code Log in BMC Cause RAM Read/Write Test Error 000Ch CMOS Date Time Error 0012h Refresh Timer Error 0040h Display Memory Error 0041h DMAC Controller Error 0044h DMAC1 Channel Register Error See "Troubleshooting 0045h DMAC2 Channel Register Error See "Troubleshooting 0046h About Your System Corrective Actions...
  • Page 25 Code Log in BMC Cause PMM Memory Allocation Error 0047h Password Check Error 0048h ADM Module Error 004Ah Language Module Error 004Bh ATA SMART Feature Error 005Dh Non-Critical Password Check 005Eh Error HDD 0 Error 0060h HDD 1 Error 0061h HDD 2 Error 0062h HDD 3 Error...
  • Page 26 Code Log in BMC Cause HDD 6 Error 0066h HDD 7 Error 0067h ATAPI 0 Error 0080h ATAPI 1 Error 0081h ATAPI 2 Error 0082h ATAPI 3 Error 0083h ATAPI 4 Error 0084h ATAPI 5 Error 0085h About Your System Corrective Actions See "Troubleshooting a Hard Drive"...
  • Page 27 Code Log in BMC Cause ATAPI 6 Error 0086h ATAPI 7 Error 0087h CPU1 Thermal Failure due to 0120h PROCHOT# CPU2 Thermal Failure due to 0121h PROCHOT# CPU3 Thermal Failure due to 0122h PROCHOT# Corrective Actions Remove AC power to the system for 10 seconds and restart the system.
  • Page 28 Code Log in BMC Cause CPU4 Thermal Failure due to 0123h PROCHOT# Processor failed BIST 0150h Processor failed BIST 0151h Processor failed BIST 0152h Processor failed BIST 0153h CPU1 Processor missing 0160h microcode CPU2 Processor missing 0161h microcode About Your System Corrective Actions Ensure that the processor heat sinks are properly...
  • Page 29 Code Log in BMC Cause CPU3 Processor missing 0162h microcode CPU4 Processor missing 0163h microcode CPU 1 stepping no support 0180 CPU 2 stepping no support 0181 CPU 3 stepping no support 0182 CPU 4 stepping no support 0183 Corrective Actions A BIOS update is required.
  • Page 30 Code Log in BMC Cause L2 cache size mismatch 0192h CPUID, Processor stepping are 0193h different CPUID, Processor stepping are 0194h different Front side bus mismatch 0195h CPUID, Processor Model are 0196h different About Your System Corrective Actions Remove AC power to the system for 10 seconds and restart the system.
  • Page 31 Code Log in BMC Cause Processor speeds mismatched 0197h QPI mismatched 0198h USB HC Not Found 8101h USB Device Init Error 8102h USB Device Disabled 8103h USB OHCI EMUL Not 8104h Supported USB EHCI 64bit Data Structure 8105h Error Corrective Actions Ensure that your processors match and conform to the type described in the...
  • Page 32 Code Log in BMC Cause SMBIOS Not Enough Space In 8301h F000 SMBIOS Not Enough Space In 8302h F000 Redirect Memory Error 8400h System Event Log Full F001h BMC FRU Header checksum F002h BIOS Update BMC FRU failed F003h BMC FRU Internal Area F004h checksum bad About Your System...

  • Page 33: Other Information You May Need

    The Getting Started Guide provides an overview of rack installation, system features, setting up your system, and technical specifications. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. Corrective Actions...
  • Page 34 About Your System...

  • Page 35: Using The System Setup Program

    Using the System Setup Program Start Menu The system employs the latest AMI CMOS BIOS, which is stored in Flash memory. The Flash memory supports the Plug and Play specification, and contains a System Setup program, the Power On Self Test (POST) routine, and the PCI auto-configuration utility.

  • Page 36: System Setup Options At Boot

    System Setup Options at Boot You can initiate Setup by pressing <F2> during POST. Console Redirection The console redirection allows a remote user to diagnose and fix problems on a system, which has not successfully booted the operating system. The centerpiece of the console redirection is the BIOS Console. The BIOS Console is a Flash ROM-resident utility that redirects input and output over a serial or modem connection.

  • Page 37: Main Menu

    Main Menu The main menu displays information about your system boards and BIOS. Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable.

  • Page 38: Amibios Settings

    AMIBIOS Settings Option Description Version Displays the BIOS version. Check this version number when updating BIOS from the manufacturer. Build Date Displays the date the BIOS was created. Displays the BIOS ID. Processor Settings Option Description Type Displays the type of processor installed on the system board. Speed Displays the maximum speed of the processor.

  • Page 39: Advanced Menu

    Advanced Menu This option displays a table of items that defines advanced information about your system. CAUTION: Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have experience adjusting these items, we recommend that you leave these settings at the default values. If making settings to items on these pages causes your system to malfunction or prevents the system from booting, open BIOS and choose Load Optimal Defaults in the Exit menu to boot up normally.

  • Page 40: Memory Configuration

    Option Active Processor Cores (All default) Frequency Ratio Intel(R) C-STATE tech (Enabled default) C6 State (Enabled default) Memory Configuration Option Memory Frequency (Auto default) Memory Mode (Independent default) NUMA Support (Enabled default) Using the System Setup Program Description Number of cores to enable in each processor package. Sets the processor ratio between Min.

  • Page 41: Ide Configuration

    IDE Configuration NOTE: The AHCI Port is shown in SETUP screen when it is in the Enhanced AHCI or RAID mode. Option Configure SATA as Hard Disk Write Protect (Disabled default) IDE Detect Time Out (Sec) (35 default) Primary IDE Master To configure Primary, Secondary, Third or Fourth device on the IDE channel.
  • Page 42 Option Async DMA Ultra DMA S.M.A.R.T. Type (Auto default) LAB/LARGE Mode (Auto default) Block (Multi-Sector Transfer) (Auto default) PIO Mode (Auto default) Using the System Setup Program Description Indicates whether Async DMA is supported. Indicates whether Ultra DMA is supported. Indicates whether S.M.A.R.T.

  • Page 43: Usb Configuration

    Option DMA Mode (Auto default) S.M.A.R.T. (Auto default) 32Bit Data Transfer (Enabled default) USB Configuration NOTE: The USB Mass Storage Device Configuration is shown in SETUP screen when USB Mass Storage is plugged. If USB device (Floppy, CDROM) is used ®...

  • Page 44: Pci Configuration

    Option USB 2.0 Controller Mode (HiSpeed default) BIOS EHCI Hand-Off (Enabled default) USB Mass Storage Reset Delay (20 sec default) Device# Emulation Type (Auto default) PCI Configuration Option NIC Function Support (PXE default) NIC1 Option ROM (Enable default) NIC2 Option ROM (Enable default) Using the System Setup Program Description...

  • Page 45: Boot Menu

    Boot Menu Option Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Drives CD/DVD Drives: Boot Settings Configuration Option Quick Boot (Enabled default) Quiet Boot (Disabled default) Wait For 'F1' If Error (Disabled default) Security Menu Option Supervisor Password User Password Description Configures the settings during system boot.
  • Page 46 Option Change Supervisor Password User Access Level (Full Access default) Change User Password Password Check (Setup default) Boot Sector Virus Protection (Disabled default) Using the System Setup Program Description Installs, changes or clears the password. If you select these items and press Enter, a dialog box appears and then you can enter a password.

  • Page 47: Server Menu

    Server Menu NOTE: Delay time, Minimum time, and Maximum time are only shown in SETUP screen when AC Power Recovery Delay is set to User define. The selection of Restore on AC Power Loss setup to Power-on or Last State takes 60 seconds for running BMC initialization after AC Power on.

  • Page 48: System Management

    Serial Port Mode (115200 8,n,1 default) Flow Control (None default) Using the System Setup Program Description Displays server board part number. Displays server board serial number. Displays NIC1 MAC Address. Displays NIC2 MAC Address. Displays system part number. Displays system serial number.

  • Page 49: Ipmi Configuration

    Option Redirection After BIOS POST (Always default) Terminal Type (VT100 default) VT-UTF8 Combo Key Support (Enabled default) Terminal Display Mode (Normal mode default) NOTE: When Flow Control is set to Software, the Hyper Terminal on remote side is discontinued by pressing <Ctrl><S>. But the <Ctrl><S> is also the Setup Key Stroke for setting onboard NIC PXE Option ROM Configuration.

  • Page 50: Lan Configuration

    Option Clear BMC System Event Log Clears BMC System Event Log. BMC PEF status Set BMC NIC (Shared default) Set LAN Configuration LAN Configuration Option Channel Number (01 default) BMC IP address source (DHCP default) Power Throttling Configuration Option Power Throttling Power CAP Chassis CAP NOTE:...

  • Page 51: Subnet Mask

    Subnet Mask Option Subnet Mask (default value depends on BMC setting) NOTE: When BMC IP status is static, Subnet Mask is useful. Default Gateway IP Option Default Gateway IP (default value depends on BMC setting) Exit Menu Option Description Save Changes Select this item and press Enter to save any changes that you have and Exit made in the Setup utility and exit the Setup utility.
  • Page 52 Option Description Load Optimal Select this item and press Enter, a dialog box asks if you want to Defaults install optimal settings for all the items in the Setup utility. Select [OK] to indicate Yes, and then press Enter to install the optimal settings.

  • Page 53: Installing System Components

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Inside The System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Hard Drives

    Hard Drives The installation and removal procedures for the 3.5-inch hard drive and the 2.5-inch hard drive are similar. Following is an example showing the replacement procedure of a 3.5-inch hard drive. Removing a Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.

  • Page 56: Removing A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing A Hard Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing A Hard Drive Into A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Installing A Power Supply

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: System-Board Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing A System-Board Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Installing The Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 65 4 Using a Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-8. Wait for 30 seconds for the heat sink to loosen from the processor. 5 Remove the other three heat-sink retention screws. 6 Gently lift the heat sink off the processor and set the heat sink aside with thermal grease side facing up.

  • Page 66: Installing The Heat Sink

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 67 4 Remove the heat sink, see "Removing the Heat Sink" on page 64. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 5 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.

  • Page 68: Installing A Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Expansion-Card Assembly And Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 70 Figure 3-10. Removing the Expansion-Card Assembly screw (5) 6 Remove the screw securing the expansion card. Figure 3-11. Removing the Expansion Card expansion-card slot cover expansion card Installing System Components expansion-card assembly screw expansion-card connector...

  • Page 71: Installing The Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Expansion-Card Connector

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 73 3 Remove the expansion card. See "Removing the Expansion Card" on page 69. 4 Remove the two screws securing the expansion-card connector to the expansion-card bracket. See Figure 3-12. 5 Pull the expansion-card connector away from the expansion-card bracket. See Figure 3-12. Figure 3-12.

  • Page 74: Installing The Expansion-Card Connector

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Installing The Sas Mezzanine Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Removing The Infiniband Mezzanine Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Installing The Infiniband Mezzanine Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 78 Figure 3-15. Memory Slot Locations DIMM0_CHC DIMM0_CHB DIMM0_CHA DIMM1_CHA DIMM1_CHB 11 DIMM1_CHC Table 3-2. Memory Module Configurations DIMM DIMM0 DIMM1 DIMM0 DIMM1 DIMM0 DIMM1 Processor 0 CH A – – Installing System Components DIMM1_CHC DIMM1_CHB DIMM1_CHA DIMM0_CHA 10 DIMM0_CHB 12 DIMM0_CHC CH B CH C –...

  • Page 79: Removing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Installing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 81 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. See Figure 3-16. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 82: Interposer Extenders

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing The Interposer Extender

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Raid Battery (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Installing The Raid Battery

    3 To disconnect the RAID battery cable from the connector on the PERC card, press the tab on the RAID battery cable connector, and gently pull the cable connector out of the connector on the PERC card. 4 Press the RAID battery latch and lift the RAID battery to release it from the RAID battery carrier.

  • Page 87: Removing The Raid Battery Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Installing The Raid Battery Carrier

    Figure 3-20. Removing and Installing the RAID Battery Carrier RAID battery carrier system-board assembly Installing the RAID Battery Carrier 1 Place the RAID battery carrier in position on the interposer extender. See Figure 3-20. 2 Replace the screws securing the RAID battery carrier to the interposer extender.

  • Page 89: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Installing A System Board

    Figure 3-21. Removing and Installing System Board screw (8) system-board assembly Installing a System Board 1 Unpack the new system board. 2 Holding the system board by the edges, slide the system board into the system-board assembly. 3 Replace the eight screws to secure the system board to the system-board assembly.

  • Page 91: Opening And Closing The System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Closing The System

    Figure 3-22. Opening and Closing the System traction pad cover release latch lock Closing the System 1 Place the cover on the chassis and slide it to the front of the chassis until it snaps into place. See Figure 3-22. 2 Secure the cover with the securing screw.
  • Page 93 You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Installing A Cooling Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 95 4 Disconnect all the cables from the first power distribution board. See Figure 5-13. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system. You must route these cables properly when you replace them to prevent the cables from being pinched or crimped.

  • Page 96: Installing A Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Fan Controller Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 98: Installing The Fan Controller Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Midplanes

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 Figure 3-26. Removing and Installing the Cooling-Fan Brackets cooling fan bracket (long) cooling fan bracket (short) 7 Remove the screws that secure the upper midplane to the midplane holder. Figure 3-27. 8 Disconnect all the cables from the upper midplane. See Figure 5-9. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system.
  • Page 101 Figure 3-27. Removing and Installing the Upper Midplane screw (9) upper midplane 10 Remove the screws that secure the mid-plane holder support to the chassis. See Figure 3-28. 11 Lift the mid-plane holder support out of the chassis. Figure 3-28. Installing System Components...
  • Page 102 Figure 3-28. Removing and Installing the Mid-Plane Holder Support screw (4) mid-plane holder support 12 Remove the screws that secure the mid-plane holder to the chassis. Figure 3-29. 13 Lift the mid-plane holder out of the chassis. See Figure 3-29. Installing System Components...
  • Page 103 Figure 3-29. Removing and Installing the Mid-Plane Holder screw (8) 14 Remove the screws that secure the lower midplane to the chassis. Figure 3-30. 15 Disconnect all the cables from the lower midplane. See Figure 5-9. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system.

  • Page 104: Installing The Midplanes

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Backplanes

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 106 3 Open the system. See "Opening the System" on page 91. CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
  • Page 107 7 Disconnect front panel cables from the fan controller board. See Figure 5-12. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system. You must route these cables properly when you replace them to prevent the cables from being pinched or crimped. 8 Remove the hard-drive cage from the chassis.

  • Page 108: Installing The Backplane

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Front Panels

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 110 6 Remove the screws that secure the hard-drive cage to the chassis. See Figure 3-31. 7 Remove the screws that secure the front-panel assemblies to the chassis. See Figure 3-32. 8 Remove the hard-drive cage from the chassis. See Figure 3-32. 9 Remove the screws that secure the front-panel assembly to the hard-drive cage.

  • Page 111: Installing Front Panel

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 112 7 Connect front panel cables to the fan controller board. See Figure 5-12. You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped. 8 Connect all the cables to the backplane. See Figure 5-3 for 3.5-inch hard drives and Figure 5-6 for 2.5-inch hard drives.

  • Page 113: Troubleshooting Your System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 114: Troubleshooting System Startup Failure

    Troubleshooting System Startup Failure If your system halts during startup, especially after installing an operating system or reconfiguring your system’s hardware, check for invalid memory configurations. These could cause the system to halt at startup without any video output. See "System Memory" on page 77. For all other startup issues, note any system messages that appear onscreen.

  • Page 115: Troubleshooting A Serial I/O Device

    5 Power down all attached USB devices and disconnect them from the system. 6 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "USB Configuration" on page 43. If your keyboard is not functioning, you can also use remote access.

  • Page 116: Troubleshooting A Nic

    Troubleshooting a NIC 1 Restart the system and check for any system messages pertaining to the NIC controller. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicators (KVM Over IP Port)" on page 19. • If the link indicator does not light, check all cable connections. •...

  • Page 117: Troubleshooting A Wet System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 118: Troubleshooting A Damaged System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Troubleshooting Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 120: Troubleshooting System Cooling Problems

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Troubleshooting System Memory

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 122 6 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 63. 7 Check the memory channels and ensure that they are populated correctly. See "Memory Configuration" on page 40. 8 Reseat the memory modules in their sockets. See "Installing Memory Modules"...

  • Page 123: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: Troubleshooting A Storage Controller

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 125: Troubleshooting Expansion Cards

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 126: Troubleshooting Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Irq Assignment Conflicts

    13 Replace processor 1 with processor 2. See "Installing a Processor" on page 68. 14 Repeat step 9 through step 11. If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 143. IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.
  • Page 128 Troubleshooting Your System...

  • Page 129: Jumpers And Connectors

    Jumpers and Connectors System Board Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. Figure 5-1. System Board Connectors PCI-E mezzanine card connector DIMM sockets for processor 1 main power connector...

  • Page 130: Backplane Connectors

    expansion slot power button serial port NIC2 connector (RJ45) ID LED Backplane Connectors 3.5" drives Figure 5-2. Front View of the Backplane 3.5" backplane SATA2 and SAS connectors 1, 2, and 3 for system board 2 (from top to bottom) SATA2 and S AS connectors 1, 2, and 3 for system board 4 (from top to bottom)
  • Page 131 Figure 5-3. Back View of the Backplane system fan board connector SGPIO connector for system board 4 SGPIO connector for system board 2 SGPIO connector for system board 1 SATA2 hard drive connectors 1, 2, and 3 for system board 1 (from top to bottom) SATA2 hard drive connectors 1, 2, and 3 for system board 3 (from top to...

  • Page 132: 2.5" Drives

    2.5" drives Figure 5-4. Front View of the Backplane SATA2 and SAS connectors 1 to 6 for system board 1 (from left to right) SATA2 and SAS connectors 1 to 6 for system board 4 (from left to right) 2.5" backplane Figure 5-5.
  • Page 133 system fan board connector SATA2 hard drive connectors 1 to 6 for system board 4 (from right to left) backplane jumper SATA2 hard drive connectors 1 to 6 for system board 1 (from right to left) CPLD JTAG connector 1 SGPIO connector B for system board 2 SATA2 hard drive connectors 1 to 6...

  • Page 134: Midplane Connectors

    Midplane Connectors Figure 5-7. Midplane Connectors—3.5" midplane connector 1 midplane power connector for system boards 1 and 2 front panel connector for system boards 3 and 4 mini-SAS connector for system boards 3 and 4 (hard drive 1, 2, 3, and 4) mini-SAS connector for system boards 1 and 2 (hard drive 1, 2, 3,...

  • Page 135: Interposer Extender Connectors

    UART connector Mini-SAS 1 Ports 1-4 Mini-SAS 3 Ports 9-12 Mini-SAS 5 Ports 17-20 Motherboard 1 Mini-SAS connector Motherboard 4 Mini-SAS connector Interposer Extender Connectors Figure 5-9. Interposer Extender Connectors USB connector onboard SATA2 connector 1 onboard SATA2 connector 3 onboard SATA2 connector 5 SGPIO connector A 2x4-pin power connector...

  • Page 136: Mezzanine Card Connectors

    Mezzanine Card Connectors Figure 5-10. Mezzanine Card Connectors—SAS mini-SAS connector mezzanine card SAS port 5 SGPIO connector B Jumpers and Connectors daughter card connector SAS port 4 SGPIO connector A...
  • Page 137 Figure 5-11. Mezzanine Card Connectors—Infiniband QSFP cage 1 bridge card connector QSFP cage 2 Jumpers and Connectors...

  • Page 138: Fan Controller Board Connectors

    Fan Controller Board Connectors Figure 5-12. Fan Controller Board Connectors front panel connector for system board 4 front panel connector for system board 1 system fan board power connector 1 system fan control connector PIC firmware update connector system fan board connector 1 hard drive backplane I2C connector system fan connectors 4 front panel connector 1...

  • Page 139: Power Distribution Board Connectors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 140: System Configuration Jumper Settings

    System Configuration Jumper Settings The function of system configuration jumper installed on each system board is shown below: Figure 5-14. System Configuration Jumper Table 5-1. System Configuration Jumper Jumper Function ME Function Disable for Debugs Reserved for BIOS PCI-E Setup BIOS Clear Password BIOS Clear CMOS *Disable...

  • Page 141: Backplane Jumper Settings

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 142 Jumpers and Connectors...

  • Page 143: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 144 Getting Help...

  • Page 145: Glossary

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
  • Page 146 ECC — Error checking and correction. EMI — Electromagnetic interference. ERA — Embedded remote access. ERA allows you to perform remote, or out-of-band, server management on your network server using a remote access controller. ESD — Electrostatic discharge. ESM — Embedded server management.
  • Page 147 In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.
  • Page 148 jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board.
  • Page 149 Mbps — Megabits per second. MBps — Megabytes per second. MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board.
  • Page 150 Examples of code in ROM include the program that initiates your system’s boot routine and the POST. ROMB — RAID on motherboard. SAN — Storage Area Network. A network architecture that enables remote network-attached storage devices to appear to a server to be locally attached. Glossary...
  • Page 151 — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 152 TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.
  • Page 153 virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML —...
  • Page 154 Glossary...

  • Page 155: Index

    118 battery troubleshooting the RAID card battery, 124 battery (system) replacing, 84 blank hard drive, 55 collecting system event log, 23 contacting Dell, 143 cooling fans installing, 94 removing, 92 troubleshooting, 120 cooling shroud installing, 64 removing, 63 damaged systems...
  • Page 156 fan controller board removing, 97-98 features and indicators front panel, 12 front panel installing, 111 front panel removing, 109 front-panel features, 12 hard drive installing hot-swap hard drive, 57-58 removing, 56 removing a hot-swap hard drive, 56 troubleshooting, 123 heat sink installing, 66 heat sink removing, 64 heat sinks installing, 66...
  • Page 157 front panel, 12 installing backplanes, 108 cooling fans, 94 cooling shroud, 64 expansion card, 71 expansion card connector, 74 front panel, 111 hard drive blank, 55 heat sink, 66 heat sinks, 66 hot-swap hard drive, 57-58 interposer extender, 83 memory modules, 80 mezzanine card, 76 midplanes, 104 power supply, 60...
  • Page 158 removing, 66 processors troubleshooting, 126 removing backplanes, 105 cooling fans, 92 expansion card, 69 expansion card connector, 72 fan controller board, 97-98 front panel, 109 hard drive, 56 hard drive blank, 55 heat sink, 64 heat sinks, 64 hot-swap hard drive, 56 interposer extender, 82 memory modules (DIMMs), 82 mezzanine card, 74...
  • Page 159 124 SAS RAID controller daughter card troubleshooting, 124 startup accessing system features, 11 support contacting Dell, 143 system closing, 92 opening, 91 system board connectors, 129 installing, 90 jumper settings, 139 removing, 89 system board assembly installing, 62 removing, 61...
  • Page 160 warranty, 33 wet system troubleshooting, 117 Index...

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